Do not use this company. Booked and confirmed my car booking in Montreal only to cancel it when I was waiting to board my flight . Say they can’t send the money back for 5-7 days so I now can’t book another car as I don’t have any more money. Complained only to be told it says so on the website and tough luck. Utter vermin do not book with them as you’ll end up in the same boat with a ruined holiday. Spoiled my partners holiday of a lifetime.

Awful company. Booking confirmed.. later told unavailable and will hold my £1300 for a week so I am unable to book else where following their mistakes.

My flight was cancelled due to this virus, Air Transat and Canadianaffair both refused to give me a full refund, and only due to CAA UK regulations did they then offer me the refund flying out of the UK and not the return flight as it didn't fall under the same regulations, then again only due to laws in the UK did they offer a full refund WHEN THEY GET AROUND TO IT. CHEATS!!!

Well we will not be travelling with CANADIANAFFAIR/AIRTRANSIT again. We had a eTA problem at Glasgow Airport and could not travel. They would not reimburse our fare of £1220 or reschedule us on another flight. 2 days later we travelled with UNITED AIRWAYS from Edinburgh via Chicago to Toronto £1330.We used TRAVEL DECORUM TRAVEL AGENTS IN LONDON who were fantastic.We found out that there is many Airlines flying from Scotland and UK to Canada via Chicago or Iceland.Also CANADAAIR.SO BEWARE OF THIS COMPANY if you have any problems.

I feel it is unfair to Scottish customers that there are now NO DIRECT flights to CALGARY. The number of hours. Added on to our flight is not acceptable . I can now be well into double figures. It used to be 8 hours at the most Now it can even be 15 hours or more with not one but two stops. Surly there could be at least SOME direct flights. The older I get the less I can cope with these longer times to reach Calgary. I know I am not alone in this. Flights from down south have to fly up over Scotlnd so we at least are on route. Please somebody give your. Scottish customers a BETTER deal. Thanking you in anticipation. From a unsatisfied and very unhappy customer.

this company must have the worst customer service in any travel agents, not a clue, read from a script, not a clue do not use them

Disgusted and appalled by staff who did not allow us to check on as we arrived 5 min before closing time and when we explained this to her she said said that's not her problem & we have missed our flights when clearly departure time was still an hour away but it was our luggage she would not allow through when asked to speak to the manager she said she was the manager and told us to buy new tickets when we got there 5 minutes before but she would not accept & the only reason we were late was because of a accident on the motorway but she was ignorant and didn't allow us through! So spent money on new flights for the next day which was unacceptable! Don't think I will fly with them again

To whom it may concern.... I have a grievance and, utterly disappointed in regards to this Company. (now) Being that i am a Canadian living abroad, decided to fly back home to visit Family for the first time in eight years. You can say i am a frequent flyer for i have booked with them three times in the past eleven months... to Canada. Due to a health problem (surgery) with a written letter from a specialist or GP, of conformation... were adamant that they would not change dates for this year nor forward scheduled dates to next year. And you can guess, no refund. 4,200.later, feeling like a cash cow! By the way,they can stop sending brochures.

We have booked "Club" class flight for the last 5 years and on 3 occasions they have changed our plans. We had an aircraft change resulting in us being downgraded, NO compensation. We have also had an 5 hour flight time change resulting in us missing our flight connections, NO compensation. Then today I have found out my wifes return flight for this Sunday ( 4 days away) she has been downgraded, NO compensation. We will never fly with them again.

The charter airline's website states as follows and has done for many weeks now. I write this review on 6th March 2015. "We are in the process of redeveloping our customer login/account website, so you can’t access your booking online just now, we are sorry for any inconvenience this causes. We expect to have this ready in early February 2015. Please call or email us with any query that you have". This notice still appears on the website as of today - 6th March 2015. As I have prepaid my booking, I am now nervous that Canadian Affair will not be able to deliver the e-tickets in time for my departure date.

Over the past 5years or so I have used Canadian Affair/Air Transat, have always looked on the website to look for seat availability before phoning to book my trip. What has happened now you have to do a dummy booking including, email address, mobile number, home address and number before you can see seat availability. Then guess what, most times you cant get past personnel information page .When you ask for help it comes up oops we have a problem. Please sort I have emailed to say unable to process but get told there isn't a problem but as previous review has also mentioned the web site is terrible, can u sort.

If money was no object, I would never book with Canadian Affair; it is a discount airline and thus does not/cannot offer the same level of service as Air Canada and BA (and I do not like Gatwick Airport, but that is not their fault). But in my world, price is indeed a factor. Canadian Affair is almost always cheaper, especially when flying just one-way, and are amazing if you are flying with a dog. I was simply awed by the great VIP service I received from them. The best. The cancellation policy (100% of cost of flight) is terrible, but perhaps similar to other discount airlines - someone has to pay for the airline's overhead. I just wish they would sort out their new internet site.... horrendous. That they rolled it out before it worked (and then had only a partial phone number for the Canadian office on the Home page) and still, 3 weeks later, I cannot check-in online or verify reservations online is shocking. Worked great before, so it is certainly in the art of the possible, and every other airline can do it. I am sorry to say that, from where I sit, someone in the IT department needs to be shown the door.

I booked fights through this company paying extra for seats for my family. When we checked in at the airport we were told we could have the seats we payed for and were downgraded to the cheaper seats. What made matters worst is that Canadian Affair refused to give me a refund for the difference. I would not recommend anyone to use this company!

I emigrated to Canada from the UK in 1992 and since then have gone 'home' maybe every 18 months. I have flown Air Canada, British Airways and IcelandAir but now I bookexclusively with Canadian Affair. They are cheaper (especially if just booking one way), friendly and on time. I read that they are poor when one wants to change a booking but I have not experienced this. They fly Airbuses which I prefer to Boeing and simply deliver what they promise.

Had the pleasure of travelling with Canadian Affair again, and like before Its been most enjoyable. We flew from Glasgow to Vancouver on June 25th flight was excellent, plenty leg room as we had this already booked, unfortunately we couldn't get that facility coming back, this flight was from Calgary on July 8th and it was ok. We spent 3 days in Vancouver, hotel was lovely and roomy, it was Rosedale on Robson. Enjoyed the beautiful city sights doing this on the hop on hop off bus which was very reasonably priced. We moved to the Pan Pacific hotel at Canada Place on the 27th, this was luxury. We joined our cruise ship, the Zuiderdam, Holland American line on the 28th for a trip to Alaska. This being our first cruise we didn't know what to expect, but it was great and enjoyed the whole thing. The highlight for me being a trip on the Allusion Ballard to see the king crabs, octopus, and bald eagles, when we docked in Ketchican. On our return to Vancouver we flew to Calgary for a 2 day package to the stampede. This was also an amazing experience, and if I stayed in easier reach of the place would certainly do it again. Our hotel was the Internationl, it was also lovely and roomy, however the air conditions wasn't working. They kindly supplied us with fans, which helped but it was still uncomfortably warm with the hot weather. It was a shame and it's the only complaint I have, apart from that it's a thank you from me for a very memorable holiday. Ruby and George Anderson, Shetland Isles.

I was wary of booking with Canadian Affair due to reading negative reviews, however they offered an attractive package deal including 3 nights in Montreal and 3 nights in Quebec City which I decided to take. Perhaps we were lucky compared to others but the holiday went well with barely a hitch. The flights weren't changed, ran perfectly on time, bag drop queues were fine after checking in online, the aircraft seemed recently refurbished and food and drink was plentiful on the flights (no extra cost). We didn't bother paying to pre-select seats as passengers can select seats when checking in online (from 24 hours before flying) so, unless you need specific seats such as extra leg-room, it's not worth paying to pre-select. We checked in online on the way back as well but couldn't print off our boarding cards - this wasn't a problem at the airport and we weren't charged to print them as some airlines do. There was a slight problem at the second hotel when they couldn't find my reservation but it quickly transpired that particular booking had been made in my partner's name so no problems there. Overall a good experience and I will use the company again.

I have been using canadian affair for the last 7 years for my annual trip to Vancouver and have never had a problem,If you're a budget traveller then this is the company for you! I have my next trip booked for May and will be getting car hire for the first time so will review that upon my return. All I can say is you get more than you pay for.