Thrifty Car Rental Reviews

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Thrifty Car Rental

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★☆☆☆☆

“CUSTOMERS BEWARE.. THRIFTY CLAYTON AUSTRALIA”

Written on: 01/11/2014 by nuTilley5 (1 review written)

CUSTOMERS BEWARE!!. Been a long time loyal customer of Thrifty globally & of the opinion that it was a reliable company with the customer’s trust and best interests at heart. My recent experience changed my opinion & I write to share my experience with customers who might find themselves in similar situation. I incurred some minor damages mainly scratches to a rental vehicle from Thrifty CLAYTON, Australia in a poorly-lit car park. Thrifty charged Single Vehicle Accident & Excesses… Read Full Review

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★☆☆☆☆

“Thief not thrify”

Written on: 27/10/2014 by Drewmf236 (1 review written)

Went in booked a car for next morning took my details from photocard licence, went back next norning did all the paper work paid by card, then the manger says your card licence has expired. And they can't hire me a car, I asked for a refund and they said I need to email the head office about but it's unlikely they will refund me due to the licence mistake was my fault and against their terms and conditions! Not having time to argue I went round the corner to enterprise car hire told them what… Read Full Review

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Sophiefentonxx's Comment

Written on: 05/11/2014

Lol it was your fault though I wouldn't of gave you an refund either you as a customer provide the papers so you should make sure there up to date.

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★☆☆☆☆

“Check Car Thoroughly!”

Written on: 22/10/2014 by 374Strong (1 review written)

Took over 1.5 hours to collect the car from the office in Costa Adeje, Tenerife. Was probably feeling a little rushed when I left and didn't do a thorough inspection of the car. The result was that when I took the car back (after a problem free 4-days driving) they claimed there were 2 areas of damage on the rear bumper, resulting in a total charge of 210 euros! I suspect this is a regular scheme for customers who don't take up their "Super CDW" insurance… Read Full Review

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★☆☆☆☆

“Misleading and troublesome”

Written on: 15/10/2014 by 101Walsh (1 review written)

My friends who are visiting from overseas are renting a car, I dropped them off at the car rental site, just like I did the week before with another better car rental place. Shortly after that I received a phone call from my friends asking me to come back. Thrifty needed someone with an Australian drivers license to be placed on file as security. I had to go back to the rental centre to present my drivers license and was almost late for work as a result of this. It was annoying that there was… Read Full Review

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★☆☆☆☆

“Thiefty not Thrifty”

Written on: 12/10/2014 by Nevilleyv64 (1 review written)

I rented cars from Thrifty before but after my recent experience in UK, I will never use this company again. I booked an automatic car but I got a manual one and I had to pay extra for changing it to an automatic one. I missed an important meeting because of the delay. I expected to return the car in the City but end up in their center more than 5 miles away. At the return center, they wanted to charge me on a minor scratch on the body at the bottom of the car which was ridiculous. Their… Read Full Review

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★☆☆☆☆

“Took our money but didn't give us a van”

Written on: 10/10/2014 by Wardqd11 (1 review written)

I booked online to rent a van from thrifty's slough branch as we were moving house. Upon arrival we were met by a woman in reception with a clear attitude problem. Due to moving house we explained about our difficulty in presenting all the documents that they requested to supply about our address, despite presenting an abundance of different letters they refused to let us hire the van as we couldn't present a bank statement with the correct address, despite us explaining that we no longer… Read Full Review

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★☆☆☆☆

“Never Ever Again!!!”

Written on: 08/10/2014 by Vikingtraveller (1 review written)

Booked a car last September to be picked up at Orlando then returned to Fort Lauderdale. No issue. Sales person on desk however was very pushy to sell us $208.09 worth of prepaid toll as was explained to us that there are lots of road tolls in South Florida. Fair enough. And as the huge figure was based on our 25 day car rental, he would not listen to me when I said we will only be in Orlando for 2 nights and Fort Lauderdale for 4 as we will be spending 18 nights in our house on the west side… Read Full Review

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★☆☆☆☆

“Thrifty Glasgow Airport 30th September 2014”

Written on: 03/10/2014 by kevin17456 (1 review written)

I have hired many times before but this was the first time with Thrifty and will be the last. Checked with Glasgow Airport before booking that I would get a vehicle similar to the vehicle shown online a Hyundai ix35 and was assured it would be. On arrival we were told we had been up graded which we accepted only then to be told we couldn't have it because the additional driver was under 30 so i asked for the vehicle we had booked only to be told there were none available and it was our fault we… Read Full Review

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★★★★★

“Thrifty Bury St Edmunds”

Written on: 01/10/2014 by Mark_Dawkins (1 review written)

The team at Bury St Edmunds have been AWESOME, very courteous, could not have helped me more, extended the hire (Land Rover Defender) several times, without any quibble, the price was excellent, far cheaper than hiring a van. If you are looking to hire a vehicle in Suffolk give Thrifty at Bury St Edmunds a call… Read Full Review

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★☆☆☆☆

“Thrifty Heathrow - Avoid this company”

Written on: 27/09/2014 by Myrick1950 (1 review written)

Do yourself a favor, don't waste your time to even consider renting from Thrifty Heathrow. Their rates may look cheap at first glance, but be careful. Hidden in the small print they tell you that the weekly mileage allowance is a measly 500 miles, drive more and they charge per mile. I really wonder how they get away with not stating clearly what is included in the tariff. Endless waiting is also part of the game, as they seem to be constantly short of staff. This is particularly annoying… Read Full Review

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★☆☆☆☆

“awful”

Written on: 27/09/2014 by 119Gutierrez (1 review written)

had problems with billing and reservation. called customer service/ was passed around to 6 different people while on the phone over an hour. the last person said they were too busy to help me-call back tomorrow. horrible-horrible-horrible… Read Full Review

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★☆☆☆☆

“Got slammed with a 75.00 administrative fees for a...”

Written on: 12/09/2014 by IndiaGoodman (1 review written)

I just got a toll notice from this company. Apparently some places operate on a cashless toll system that there is physically no way to pay for if you are from out of town. The toll gets sent to Thrift who then charges a 15.00 "administrative fee" for each toll. The 5.75 that I racked up in tolls got billed to me as 80 dollars because Thrifty is a greedy company. The should be ashamed of how they treat their customers. I will never be using Thrifty again… Read Full Review

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★☆☆☆☆

“DO NOT USE IN CYPRUS”

Written on: 11/09/2014

thrifty ripped me off for 400 euros at the Larnaca airport depot. they checked my car off hired it and returned my deposit...but when the dropped us back at the airport they said there was a chip on the windscreen and took all my family back to the depot until I paid 400euros for a stone chip on the windscreen or they would keep us there until we missed our flights,..DO NOT USE THRIFTY THEY ARE NO BETTER THAN STREET MUGGERS,,,,WE WAS RIPPED OFF,, NEVER AGAIN… Read Full Review

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Logons's Comment

Written on: 26/09/2014

VERY SORRY TO HEAR THAT BUT IT WASNT A SMALL STONE CHIP IT WAS A BIG ONE WHO ACTUALLY TURN TO A CRACK AFTERWARDS AND TO REPLACE SUCH A SCREEN IT COST US 500 EURO AND THE CAR WAS OUT OF RENT FOR 2 DAYS SO THE CHARGE OF 400 WAS REASONABLE.

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★☆☆☆☆

“Terrible experience with Thrifty Car Rental in Glasgow”

Written on: 10/09/2014 by Bradshawvp1985 (1 review written)

We had rented from Thrifty before with no problems but our car rental in Scotland in July has changed our opinion of them totally. We booked online months in advance for a Range Rover or similar from Edinburgh to be left at Glasgow four days later. When we got to the Edinburgh depot there was no vehicle available as booked and we were obliged to accept a smaller car with less luggage space. As there were four of us this was critical and significantly spoiled enjoyment of the car with luggage… Read Full Review

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★☆☆☆☆

“DO NOT DO BUSINESS WITH THEM”

Written on: 09/09/2014 by batcave (1 review written)

I hired a car in Italy and another car user going too fast caught my wing mirror and cracked the glass. Being an honest person i pointed it out when i returned it and was told i would be charged about £40, a lot of money for a small piece of glass. When i received my credit card statement they had taken £130. I sent numerous emails asking why but did not receive a single reply. A company with no service or customer care policy does not deserve to be in business. Do NOT do business with them… Read Full Review

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★☆☆☆☆

“Damage Claims - CUSTOMER BEWARE!!.”

Written on: 31/08/2014 by 422Kemp (1 review written)

Been a very long time loyal customer of Thrifty globally & of the opinion that Thrifty was a reliable company with the customer’s trust and best interests at heart. My recent experience changed my opinion & I write to share my experience with customers who might find themselves in similar situation. I incurred some minor damages mainly scratches to a rental vehicle from Thrifty Clayton Melbourne in a poorly-lit car park. Thrifty charged Single Vehicle Accident & Excesses upfront on my… Read Full Review

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★★★★★

“Very satisfied”

Written on: 26/08/2014

Just rented from Thrifty London Heathrow and very happy with the experience. Brand-new estate car, very fair price, courteous and helpful staff. Rental return was quick and efficient. This is the 2nd time I have rented from Thrifty and I will definitely use them again in future. My only negative comment was having to wait pointlessly outside Terminal 3 for the Thrifty shuttle to their depot. I gave up after 40 minutes and took a Hoppa shuttle to the adjacent Sheraton Hotel… Read Full Review

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★☆☆☆☆

“worst car rental ever!!!!”

Written on: 19/08/2014 by lhricko (1 review written)

Do not rent a car from thrifty. Our bill was double because they added a bunch of insurance to our contract. We verbally declined but they added it anyway. Additionally they asked how many drivers. We said two - there was no mention of a $80.00 a person fee. We waited over an hour for a car and then it smelled like smoke. DO NOT USE THEM!!!!… Read Full Review

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★☆☆☆☆

“RIP OFF”

Written on: 17/08/2014 by LakelandTerrier (1 review written)

Thrifty in West Hampstead was my worst rental experience. I was quoted online at £165 for four days, when I went to pick up the car they tried to charge £235. I objected and they said they were not obliged to honour the corporate website's quote. Then they said they didn't have a record of my reservation even though I had it printed from the website. Two other customers were also having a difficult time - one because they didn't have the type of vehicle she had booked, another because they… Read Full Review

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★★★★★

“Amazing customer service”

Written on: 14/08/2014 by Smithkar (1 review written)

I am very suprised to read bad reviews on this company. They bent over backwards for me earlier this week in the Barnstable branch to get me out of a massive hole. My Mums funeral was on Tuesday and on Monday afternoon my ex-husbands car broke down and he had my children with him on holiday in Woolacombe. I was desparate to find a hirecar such that he could drive my children to the funeral the following morning. It was 5pm by this time and every company I tried said it was too late to do… Read Full Review

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