ebuyer Reviews - www.ebuyer.com

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★☆☆☆☆

“I ordered some flash memory which was priced right,...”

Written on: 15/04/2003 by anykey. (1 review written)

I ordered some flash memory which was priced right, and SAID that it would ship in 24 hours. It is now 264 hours later, and it still hasn't shipped. I first called Ebuyer Customer Service after about 6 days, and was informed that- "Yes my item is in stock", but that it was in a "remote" warehouse. But she said that I could expect it on Monday (about 5 days).

On monday I checked the website again and it still hadn't shipped. So I called customer service. The girl at Ebuyer Customer Service said… Read Full Review

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Ebuyerdotcon.co.uk.'s Response to 89253_anykey.'s Review

Written on: 17/04/2003

Thats so indicative of the service ebuyer gives....sad but its so true.
<br>
<br>www.ebuyerdotcon.co.uk "Made the wrong choice, didn't you?"

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☆☆☆☆☆

“Ebuyer are very good on delivery... However when it...”

Written on: 25/02/2003 by petenetman. (1 review written)

Ebuyer are very good on delivery... However when it comes to returns they are the worst that I have ever come across. Is it money? Oh YES!! Once sold.. Who cares? I have returned several motherboards to them and several times they have fobbed me off or just ignored me. I am still waiting after 8 weeks for a replacement motherboard. Court action I think! Will I ever shop there again NO!!!… Read Full Review

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Slinger's Response to petenetman.'s Review

Written on: 27/08/2003

I also had problems trying to get a replacement for a faulty motherboard -8 weeks before a replacement came only to find they had sent me a different faulty motherbord back--gave up in the end.also i should have received a delivery from ebuyer after enquiring why it was late the delivery co. said they had left it outside.-no note.I found it in the bin 5 minutes before the rubbish was collected!'Still AT LEAST I GOT THAT ONE a later order just went missing in the post.be very carefull when placing an order with ebuyer,com.

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☆☆☆☆☆

“I purchased approx £2000-00 worth of computer parts...”

Written on: 25/02/2003 by cobrapete. (1 review written)

I purchased approx £2000-00 worth of computer parts around Dec 20th. 2 out of the 4 computer cases had smashed facias. The packaging was very thin around the corners. I went through the 'e-notes' routine and specifically advised them to increase the protection on the replacements. This was completely ignored and one of the 2 replacements was also smashed. I have since demanded a refund. It has taken from about Dec 20th until about February 20th for matters to be satisfactorily concluded and my… Read Full Review

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Cg's Response to cobrapete.'s Review

Written on: 12/09/2003

Ebuyer has got to be the worst e-tailer I have ever come across. It is impossible to contact them, and their enote system is a diabolic sham. Don't buy from them - unless you want a whole load of trouble if you have to contact them for faulty goods. I will never buy from them again. Absolutely awful.

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★★☆☆☆

“I wouldn't want to order anything from them again if I...”

Written on: 24/02/2003 by plumas. (1 review written)

I wouldn't want to order anything from them again if I have a time pressure. It's impossible to provide them with the extra information required to make a successful delivery. Disappointing service… Read Full Review

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★★★★★

“Well i ordered a Maxtor 5400 hard drive plus a cd-rom...”

Written on: 16/02/2003 by andrew. (1 review written)

Well i ordered a Maxtor 5400 hard drive plus a cd-rom drive from ebuyer. They emailed me back right away saying that all the maxtor 40gig hd's had all been recalled, but i recieved my cd-rom drive, on time, anyway. I phoned them up, it's a massive wait to get through, and the girl was very helpful, she looked for similar drives and came up with a seagate with similar specs and price. She then ordered it up for me, 'next day delivery', and without a delivery charge !! Great stuff… Read Full Review

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☆☆☆☆☆

“I bought a amd 2000 xp processor from ebuyer. Once...”

Written on: 11/02/2003 by Nick. (1 review written)

I bought a amd 2000 xp processor from ebuyer. Once installed nothing worked. I had my motherboard tested by eclipse computers (from where I bought it), and they said it was ok. I have all my other components installed on a friend's pc and everything works fine. I requested a returns number from ebuyer to return the faulty processor. It took them 7 working days to send me the rma number. They then denied delivery of the processor which I sent special delivery. I had to get a copy of the delivery… Read Full Review

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☆☆☆☆☆

“I purchased a router from Ebuyer in 2002, the item...”

Written on: 07/02/2003 by iain.Smithi. (1 review written)

I purchased a router from Ebuyer in 2002, the item became faulty during the warranty period and I was asked to return it to Ebuyer. So far so good. Their return process is time consuming, because you cannot ask their customer service department to raise one. The item was returned in Nov 2002, I received a note to it was being returned to the manufacturer for repair/replacement, in Dec 2002. I did not have any more communication from the company. I contacted them on 16/1/03 to find when the item… Read Full Review

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☆☆☆☆☆

“I purchased a AMD 2100+ Processor from Ebuyer. The...”

Written on: 01/02/2003 by david betts. (1 review written)

I purchased a AMD 2100+ Processor from Ebuyer. The processor I ordered on 24th January 2003 (order#739996) Arrived okay. I was really looking forward to upgrading my Compaq computer to a AMD Athlon 2100+ processor. When I installed the processor correctly I found that my computer wouldn't start and when it did (for about 2 minutes) it crashed and kept rebooting. The processor completely messed up my computer. It even only lasted 2 minutes even with my old processor back in it. I've had to take… Read Full Review

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☆☆☆☆☆

“I have ordered components before without a problem but...”

Written on: 13/01/2003 by Sparky. (1 review written)

I have ordered components before without a problem but I was sent a DOA product and Ebuyer are refusing to replace or refund. They do not answer emails and their enote service is just online bullying. I would strongly recommend you avoid this "don't care" company, they are a rip-off and aren't interested in their customers once they've been paid… Read Full Review

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Mister-X.'s Response to 64974_Sparky.'s Review

Written on: 15/01/2003

I couldn't agree more. I've lost count the amount of times people who`ve had a few orders with ebuyer that go to completion fine and they get at me for my website.
I keep telling them sooner or later they`ll get burned but they continue to shop with ebuyer because they see something cheap. Ebuyer couldn't care less about their customers. The practises going on inside that company are downright illegal half the time.
My advice is ask Sheffield trading standards to sort out your complaint for you, they have enough dealings with ebuyer. The address is....

trading.standards@sheffield.gov.uk
Also take a look at my website "ebuyerdotcon" and drop me a line with your full story, which I'll add to January's complaints page.

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65445_Mister-X.'s Response to 64974_Sparky.'s Review

Written on: 15/01/2003

I agree completely. Ordering anything from these shysters is playing with fire. Check out my website "ebuyerdotcon" and email me your full story if you get the chance.

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★★★★☆

“I have just found this website and must say I am...”

Written on: 19/12/2002 by Dave. (1 review written)

I have just found this website and must say I am surprised at all these people having major problems with Ebuyer. I have read all the reviews and comments and have noted that the majority of reviews are from people with problems although there are some from people praising them. Scotsman seems to be sticking up for them a lot and it does make you wonder why? But then maybe as he says he is just happy with them and I must admit I am just as familiar with Ebuyers procedures and terms and… Read Full Review

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☆☆☆☆☆

“Earlier this year, I bought a complete set of parts...”

Written on: 18/12/2002 by Bryn. (1 review written)

Earlier this year, I bought a complete set of parts for a new PC which was built by a friend. The problems started when the warex remote mouse stopped working. Using another mouse, I logged onto my account, contacted Ebuyer and asked for a returns authorisation (REM number). That was on the 3rd Dec. As of 9.30 on the 18th December, that REM request is still "awaiting action". This is despite me sending an E note asking for action on the 12th December. This e note is still "awaiting processing"… Read Full Review

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59196_Ebuyerdotcon.'s Response to 58764_Bryn.'s Review

Written on: 19/12/2002

I read your review with interest Bryn. I had a nightmare of a time myself in September getting in contact with ebuyer. After 4 weeks of playing enote tennis with them and spending £20 in phone calls to their non-existent customer support line. I resulted in contacting trading standards. I suggest you do the same.
The way they treated me, left me nearly £100 down. Visit "Ebuyerdotcon" and have a look at some other issues.
Take a look, and drop me a line telling me what you think.

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☆☆☆☆☆

“If what you order arrives intact, works ok, and IS...”

Written on: 18/11/2002 by kellcom. (1 review written)

If what you order arrives intact, works ok, and IS actually what you ordered then great!! you have successfully completed a satisfactory transaction with ebuyer, probably achieving a good saving on what other dealers can offer. If not then be afraid, be very afraid. I've been ordering goods from ebuyer for about 6 months up till recently I had no problems. However, over 8 weeks ago they received back from me a defective ARTEC CD-Writer. It took them over 2 weeks to even look at the thing and… Read Full Review

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☆☆☆☆☆

“Ebuyer are the worst company/supplier/retailer I have...”

Written on: 14/11/2002 by Mattninja. (1 review written)

Ebuyer are the worst company/supplier/retailer I have ever dealt with. It took me 4 months to replace faulty items, which are yet again faulty! Trying to contact Ebuyer is like trying to speak to the Pope, you have absoultely no chance! If you email them they ignore you, if you user their website they ignore you. Sending them a recorded delivery letter is the only way of getting a response. For what it's worth, they actually telephone me once and they where incredibly rude. Apparrantly, I was… Read Full Review

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☆☆☆☆☆

“The money you may save on the product will be more...”

Written on: 06/11/2002 by pat wheeler. (1 review written)

The money you may save on the product will be more than lost in time, money and effort just trying to contact them if you need to. It's false economy. If I had read these reviews I could have saved myself a lot of bother so if you have experience with EBUYER then post your review so others benefit. AVOID LIKE THE PLAGUE!!… Read Full Review

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49286_Pat Wheeler.'s Response to pat wheeler.'s Review

Written on: 08/11/2002

If 'scotsman' places any comments on ebuyer reviews take them with a pinch of salt. He raves about how good ebuyer is when obviously they are not. He seems overly familiar with their procedures(mmm??) If he is connected with ebuyer then his time would be better suited answering their phones and not trying to cancel out peoples reviews. We are reasonable and do not expect ebuyer to be cheap and perfect but we do expect a level of service above that of del trotter!

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Leejon's Response to pat wheeler.'s Review

Written on: 16/12/2004

Total rubbish
<br>the worst service on the planet

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Del_35.'s Response to pat wheeler.'s Review

Written on: 24/02/2003

Yes i agree that eBuyer is rubbish. I have been dealing with them for a while now and have had nothing but negative experiences. I am currently RMA ing a GF2 MX that i sent in months ago. They are now saying that they have given me a refund but my bank statement says otherwise. At the same time I ordered x2 CDRW's and after saying that they were in the post they mysteriously disappeared from my invoice and i got what i think is a refund a few days later - not a word from them about this. I could go on but the list is too long i.e. broken routers, keyboards, cases, another GF2 mx of same batch etc. I get deterred from the RMA process due to the hassle.
I could really do without the hassle of going to a small claims court but i certainly will if i don't get my money back.

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51137_Pat Wheeler.'s Response to pat wheeler.'s Review

Written on: 15/11/2002

Bad reviews of ebuyer are all over the place. They out number the good ones by a worrying amount. On other review sites I have read comments praising ebuyer against a bad review by somebody by the name of 'Haggis' (mmmm???) that rings a bell.

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50896_Mattninja.'s Response to pat wheeler.'s Review

Written on: 14/11/2002

The scotsman must work for them? 10 mins to get through on the phone, I don't think so. I have never ever sucessfully got through to them in 4 months of trying. Email them and you get ignored, write or fax, or use there lovely enotes get the same response....nothing.
Keep ordering if you wish Mr Scotsman, you WILL get your fingers burnt. Avoid like the plauge for sure.

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50437_Mister-X.'s Response to pat wheeler.'s Review

Written on: 12/11/2002

I couldn't agree more with this review. Avoid like the plague is good advice! Scottsman, you can say what you like about how good ebuyer is, but it simply isn't. There is not one good thing to say about the company. I wouldn't be nearly £100 down if it wasn't for them, and wouldn't have to be taking them to small claims court either. Unfortunatly alot of people are. Now thats not something that happens to good companies you will find.
For a shed load of other good reasons ebuyer sucks check out my website at
http://ebuyerdotcon.funurl.com

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49873_Scotsman.'s Response to pat wheeler.'s Review

Written on: 10/11/2002

I would like to reply to Pat Wheeler
I have nothing at all to do with e-buyer I may be familiar with their procedures because I actually take the time to read their website. I am not the only one who has good things to say about e-buyer although maybe I am the only one who will put comments on other readers reviews.
Most of their procedures are standard with online shopping. Everyone is allowed to their own views of a company, the reason I put comments on some peoples reviews, is that what they actually complain about is somtimes their own fault, take one case where someone was going to take them to court because they had faulty hardware and e-buyer had not picked it up, well it does say on their website that it has to be posted back to them.
I put these comments on other reader reviews so that anyone else reading them gets not just the reviewers problems but also someone who is happy using the company and will continue to use it. If you read the reviews you will see that.
I grant you that from what i've read about their phone service it could be a lot better. I have only contacted them twice by phone and the 1st time I waited 10 minutes the 2nd was about 20 minutes what does amaze me is the amount of people that has delivery trouble. I have ordered from them at least 10 times in the last year and apart from the 1st time when I used next day delivery, I have ordered everything on 3 day delivery and I must say that I have received everything with in that time limit. In fact it's all been delivered the next working day.

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49635_Scotsman.'s Response to pat wheeler.'s Review

Written on: 09/11/2002

PAT everyone is entitled to their own views, if i wasn't allowed to put my comments under other peoples reviews then this site wouldn't allow it , all i am doing is putting my comments on reviews not cancelling them as you state, where ebuyer is actually not at fault, if people don't read ebuyers website and policies properly then write a review based on incorrect information i am merely trying to point this out to others who may wish to use the company. ok i can see from this site that a lot of people are having trouble with ebuyer but i'm just as sure that their are many people out there that have had no problems like me. i am not trying to argue with you PAT you may have had bad experiences with them although you don't say what, i on the other hand have not had any bad experiences with them yet and i am NOT an employer of theirs

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★☆☆☆☆

“I wouldn't bother with this company you may aswell pay...”

Written on: 05/11/2002 by ebuyerdisliker. (1 review written)

I wouldn't bother with this company you may aswell pay a little extra and get a quality product they are cheap but the customer service obvioulsy suffers beacuse of it, it took me over 2 weeks to change my billing address and in the end I got sick of waiting for their replys. The customer service number is a joke I waited 37 minutes got up to 4 customers ahead of me down from 15 and then sudenly the electronic woman comes out with you are 15th in the queue waste of money and time… Read Full Review

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50436_Mister-X.'s Response to ebuyerdisliker.'s Review

Written on: 12/11/2002

Will this company ever learn? I think not. They really couldn't get any worse if they tried. They ripped me off so much I decided to make a website.
http://ebuyerdotcon.funurl.com

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☆☆☆☆☆

“I ordered a PC Case on the 19th October. Then I...”

Written on: 05/11/2002 by Jason. (1 review written)

I ordered a PC Case on the 19th October. Then I received an email to say it's not actually in stock (even though the website said it was!) so cancelled, and ordered a different one on the 22nd October. The transaction went through ok, they debited my credit card, and that was that, or so I thought. Its now 5th November and my goods are still 'awaiting despatch' Two 40 minute phone calls to customer support have resulted in me being told there was no reason why the goods hadn't been… Read Full Review

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50434_Mister-X.'s Response to 48461_Jason.'s Review

Written on: 12/11/2002

You are not alone Jason! I`m so annoyed with these idiots I`ve set up a website about them, check it out!

http://ebuyerdotcon.funurl.com

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77930_Dave.'s Response to 48461_Jason.'s Review

Written on: 07/03/2003

I placed around 5 orders with ebuyer early last year and everytime they completely screwed up. Anything from completely different goods to those ordered down to completely trashed items.
<br>Customer service doesn't even exist in their eyes and it takes forever to get a return processed not to mention they make you pay to return the goods they sent out wrong which is actually illegal and goes against the distance selling regulations!
<br>
<br>After the 5th and final bad purchase from them I found www.sense-computers.com - they sell the same sort of stuff at comparable prices BUT the main difference is that you get what you ordered and on time! On one occaison the DVD player I purchased was faulty and they arranged collection from my work the next day (at their expense) and I had a replacement sent 2 days later which worked perfectly - EBUYER TAKE NOTE - THATS CUSTOMER SERVICE!!!

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☆☆☆☆☆

“Ebuyer.com is simply awful. If you order a product...”

Written on: 25/10/2002 by Mister X. (1 review written)

Ebuyer.com is simply awful. If you order a product from them, they actually have it in stock, it gets shipped to you and works YOU HAVE BEEN VERY VERY LUCKY.

If on the other hand an item does not work, is sent wrongly, or you wish to return it for any reason you will really struggle to contact this comapny and if you do you will never get a reasonable response. Asking to talk to management is always a no no. Asking for an address to write to is never given either. This company does not care… Read Full Review

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★☆☆☆☆

“On the whole I would recommend avoiding this company....”

Written on: 30/09/2002 by qrd163. (1 review written)

On the whole I would recommend avoiding this company. If your goods arrive fault-free, then fine, you've been lucky. If, as in my case, they are defective, then you're in for a nightmare. Ebuyer prefers all correspondence to be done by email using their "enotes" system. This would be fine if anyone at their end actually bothered responding to your notes. Unfortunately this is not the case. I was sent a faulty monitor and contacted Ebuyer by "enote" and by phone (after half an hour of waiting)… Read Full Review

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44573_Barney.'s Response to qrd163.'s Review

Written on: 18/10/2002

Hi - I've also placed an order with ebuyer.com, and have received a faulty hard drive. They have not responded to my emails yet, after just under two weeks of trying. I am therefore sending them a letter through the post giving them a written warning of 5 days to collect the hard drive and replace it. Throughout this 5 day period I will be contacting them on a daily basis with the same email. If, after 5 days, the faulty hard drive is still with me, another letter will be sent to them with another 24 hours of receipt of the letter for a replacement, or else I will be informing the small claims court and customer service.
<br>
<br>If you are able to help with this issue, please don't hesitate to contact me with the address below. Thanks everyone.
<br>
<br>bjd@upwebuk.net
<br>http://www.upwebuk.net
<br>
<br>

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46331_Barney.'s Response to qrd163.'s Review

Written on: 26/10/2002

Yeah, well done, Scotsman... I do realise that. I'm not going to purchase an item without reading all policies first, am I? The fact is that I contacted Ebuyer through RMA AND through "E-Notes", several times, over a week's period - and none of these times did I get any response what-so-ever. However, finally, after 9 days, I finally had an answer, and just to let you know, they sent me a new hard drive. I did, however, have to spend a further fiver sending the disk back to them. But now everything's sorted, at long last, there's no cause for concern. It's nice to see some defence on their behalf though - do you work for them? The products are absolutely brilliant, that's the truth, and their prices are amazing - however no one can deny that their level customer service has a lot of room for improvement - especially the phone lines.

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46330_Barney.'s Response to qrd163.'s Review

Written on: 26/10/2002

Yeah, well done, Scotsman... I do realise that. I'm not going to purchase an item without reading all policies first, am I? The fact is that I contacted Ebuyer through RMA AND through "E-Notes", several times, over a week's period - and none of these times did I get any response what-so-ever. However, finally, after 9 days, I finally had an answer, and just to let you know, they sent me a new hard drive. I did, however, have to spend a further fiver sending the disk back to them. But now everything's sorted, at long last, there's no cause for concern. It's nice to see some defence on their behalf though - do you work for them? The products are absolutely brilliant, that's the truth, and their prices are amazing - however no one can deny that their level customer service has a lot of room for improvement - especially the phone lines.

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46287_Scotsman.'s Response to qrd163.'s Review

Written on: 26/10/2002

Barney have you read e-buyers return policy???? you have to raise a RMA and send the faulty hard drive back they don't pick it up so sending them warning letters etc will do you no good as they have their returns polocy printed use a bit of common sense for goodness sake read their policies before making threats that won't stand up in court.

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★☆☆☆☆

“Stock : The stock levels shown on the eBuyer website...”

Written on: 25/09/2002 by BeerMonster. (1 review written)

Stock : The stock levels shown on the eBuyer website reflect reality as much as I can perform Swan Lake
Delivery : Very Slow. Order may turn in several pieces, over several days
Credit Card : They debit your card, wether they are going to ship or not. And try and get a refund!!!!
Packing : They don't seem to understand that computer parts are fragile, especially disk drives. I have recieved several drives which are just shoved in the bottom of the box, with no padding. Many other things have… Read Full Review

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Shakey.'s Response to BeerMonster.'s Review

Written on: 06/11/2002

I also have had the same trouble with regards to there hard drives. I have bought 2x60gig IBM hard drives, both of which have now been changed 3 times. Both of which turned up in the bottom of a box with no packaging I also could not use their enotes because without hard drives you can't do much and found I was on the phone for about 1hr their comment to this was I should use enotes

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★★★☆☆

“eBuyer are good.. unless something is faulty, in which...”

Written on: 09/09/2002

eBuyer are good.. unless something is faulty, in which case it takes them 3 weeks to test and replace and then they will not refund the return cost (even if it's their problem), wiping out the cost saving.
As a small systems builder who doesn't keep stock, this delay upsets me and my customers.
Use them but don't expect good service, just low price… Read Full Review

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