Fragrance Direct Reviews - www.fragrancedirect.co.uk

Click here if this is your business
★★★☆☆
2.7 / 5
44% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Fragrance Direct www.fragrancedirect.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)
★★★★★

“Excellent service”

Written on: 19/09/2013 by Jen14 (1 review written)

I was a bit apprehensive about purchasing given the mixed reviews but this was the only company who still had escada cherry in the air in stock so I went ahead. Ordered Sunday, delivered Thursday on normal delivery. Product well packaged to protect and delighted with the fragrance. Would defo recommend & will happily use in the future!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“BAD BAD BAD”

Written on: 21/08/2013

ordered my items on 24th of July, now is 18th of August and I still didnt get my item, is not possible to track the item either. never, never order from there again, thanks god did it through Paypal and will try to open a case… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“worried by reviews but no problems at all!”

Written on: 12/08/2013

I was worried after reading reviews but i have had no problems, delivered quickly, packaging efficient, v.good prices. Lots of reviews on here about fakes...well they look real to me so they either are very good fakes or they r real, i hope its the latter! I will be using fragrance direct again :-)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“The worst”

Written on: 01/08/2013

Took ages to deliver items. There was a problem with the delivery. They were very unsympathetic. Said it wasn't their problem once items were dispatched. Terrible customer service. Couldn't care less once they have your money!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“very disappointed :(”

Written on: 05/07/2013 by summerk01 (2 reviews written)

I purchased a item as a birthday present for this coming Monday. I ordered it at the beginning of the week to save popping into town, its now Friday and they still have not dispatched it after paying extra for the 2-4 day delivery! a shame to say that i will not be using their services again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“Recommend ”

Written on: 14/03/2013

I gues I was lucky but ordered item on first class and it arrived next day product as described I would use company again. I would use to buy for friends and familly… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Great!”

Written on: 20/02/2013

Ordered Xmas day (tues) arrived on the Saturday morning, didn't expect it because if the reviews, but I've had a good experience!:) (paid £2.99 delivery)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Excellent prices, genuine products and very quick delivery”

Written on: 02/02/2013

I ordered from this website reluctantly after seeing so many bad reviews. The prices however were so good I thought I would place a small order and see how I got on. I ordered some nail varnishes which were 99p each and over £5 each in shops. I placed the order yesterday morning, paid for first class delivery (second class option is available) and they were delivered first thing this morning. I received an email when the order was placed and another to confirm despatch. The packaging isn't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Non Delivery”

Written on: 18/01/2013

Placed an order on 4th January and selected the 'First Class' option for a "5 working days delivery", as the item was a birthday gift. Rang up 10 days later and was told to "wait a bit longer as Royal Mail have got backlogs". Funny that, I placed an order for an item from China on the 10th January which arrived today....I'm thinking its not a Royal Mail problem Today is the 18th and still no item. Avoid like the plague....its no coincidence that everyone seems to be havnig the exact same… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“ABSOLUTELY DIABOLICAL SCAM DIRECT!! ”

Written on: 22/12/2012

Bought perfume for a Christmas present. Could not believe my eyes when opened box to find the perfume with no lid or box, a big sticky mark where the tester label had been removed and some of the perfume missing. I phoned immediately to be told that there are boxes on page which state the condition of product, what a total scam. When I purchase something I never consider whether or not i need to check if my product may be new or used, boxed or unboxed. This company do not state clearly on page… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“SHOCKINGLY BAD,NEVER USE THESE.”

Written on: 20/12/2012 by sj2345 (1 review written)

Right i ordered yesterday 18/12/2012,perfume belle d opium for my wife for christmas.I paid for my order they had it in stock,i recieved a confirmation email,now today i recieve an email saying my order had been canceled WOW i was thinking maybe they didnt have it in stock?.So i ring customer services to be told i had failed a security check,and my order had been canceled!! what i said how have i failed a security check,i give you money you give me my order how is this possible,im not asking… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Worst company I have ever had to deal with”

Written on: 18/12/2012

Bought online a few items and were despatched 6th December and now 18th Dec and still waiting. Contacted them to have the Manager hang up on me saying I was being rude but I was just trying to explain that the order wold not be reaching me by now. i asked him when my 15 working days would be up so i could phone back to get a refund and he that was when he hung up on me. Extremely rude and will not be using them. For anyone else that has had nothing but hassle with there orders can I just let… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Poor customer service!”

Written on: 12/11/2012 by Joanne89 (1 review written)

Placed an order on the website clearly stated free delivery for orders over £20! After placing an order for £50 and my sister placing order for £90 we were both charged delivery when queried with fragrance direct customer service was advised because we have already been charged they cannot refund! Ridiculous I work in customer service myself and know they can refund I will not be using them again!! Read on many forums also that this company often pull stunts like this!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Very disappointing ”

Written on: 07/11/2012 by Scousedave2 (1 review written)

Ordered aftershave for my sons birthday 2 weeks ago and still waiting for parcel to arrive. I have missed his birthday a few days back ! Customer service say I have to wait 15 working days before they can do anything. I placed my order 26th and they say I have to wait until the 15th of this month before they will do anything. That's a load of use now his birthday has passed. I felt I was being fobbed off by the customer service advisor. I won't be using this company ever again and I would… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“best online fragance supplier”

Written on: 14/09/2012

this is the best perfume online supplier i have used. delivery always super fast and packaging excellent. I have always recommended them to my friends and they have never been disappointed and are amazed at the speed of delivery and excellent condition of goods. they use vacuum filled protective packaging. very good… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Postal charges con”

Written on: 10/09/2012 by DisgruntledOfBristol (1 review written)

I ordered eau de toilette from this company which did not arrive. I had no card from the post office put through my letter box and when I checked in my local branch they said nothing was uncollected in my ame. After some time and several compaint emails Fragrance Direct said the package had been returned to them. They issued a partial refund, despite me just wanting the item I had paid for to be resent. The refund did not include the postage cost of £2. I notice on various forums other… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Worst Service Ever”

Written on: 10/08/2012 by ALD1980 (1 review written)

DO NOT EVER BUY FROM THESE PEOPLE. One item open in box that had leaked all over other products and when the packagin was removed, product leaked on clothes and Sofa staining both, There customer service deparment first accused me of lying and then sugested I claim on my house insurance, Surley they should not have sent unsealed products. BE WARNED DO NOT USE… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Sent open and used perfume”

Written on: 24/03/2012 by Barrister (1 review written)

Wednesday 21st March 2012 – emailed FragranceDirect (FD) to ask whether they had 2 bottles of Cartier Eau de Parfum in stock for immediate despatch for a present. Thursday 22nd March 2012 – FD replied “This item is in stock, for a next day delivery your order must be placed before 2pm.” Friday 23rd March 2012 ordered perfume: 2 x Cartier Must de Cartier Perfume Spray 30ml (£89.99 each) = £179.98 Next day delivery = £7.99 TOTAL - £187.97 Saturday 24th March 2012 – perfume is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“Highly recommended”

Written on: 17/11/2011 by edgeofchaos (1 review written)

I've bought from Fragrance Direct several times. Never had any problems, parcels always delivered on time. On one occasion a nail varnish bottle had cracked during transit, but customer services sorted out a replacement quick smart. Great value for money and very reliable. My only gripe is that the website's a bit basic, otherwise I can't fault them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Awful Customer service”

Written on: 31/08/2011 by Dawid80 (2 reviews written)

The customer service simply doesn't refund shipping costs. My package never arrived and I got a refund mail just a few days later, however the shipping costs had been deducted - that is - for a package that I had never seen. I think this is terrible service and the practice may potentially be used systematically by the company at least in part as a con… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
overview