Fragrance Direct Reviews - www.fragrancedirect.co.uk

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★★★☆☆
2.7 / 5
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★★★★★

“AMAZING SERVICE”

Written on: 27/01/2015 by Hewittud488 (1 review written)

Ordered on thursday, had product by Tuesday. Great value, saved me loads of money and I recieved real genuine products. Called customer services twice and were extremely friendly and helpful. Ignore the ney sayers, this company is great if you want a deal. WOULD DEFINATELY RECOMMEND AND USE AGAIN… Read Full Review

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★☆☆☆☆

“Totally unreliable and unhelpful”

Written on: 06/01/2015 by mad_fluffy (3 reviews written)

Ordered items from fragrance direct on the 19th December today 6th-2015 still no delivery. After several emails and phone calls and getting the same pointless senseless reply's like : deliveries depend on how the courier starts his journey sometimes Ireland gets there delivery first and then its Europe or it could be the other way round ,in which case Ireland could be the last delivery ??? What kind of delivery is that ? I want my stuff within a reasonable time frame. My advise avoid avoid… Read Full Review

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★★★★☆

“very good website!”

Written on: 04/01/2015 by spRobb469 (1 review written)

ive had a very good experience with fragrance direct, great products for a brilliant price, arrived within 4 days as they said is would. the only issue i have had is a broken bronzer due to not being packaged appropriately, would order from here again although i wouldnt order powder products as i dont want to pay for broken products… Read Full Review

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★★☆☆☆

“fake nail polishes”

Written on: 28/12/2014

Ordered a few nail polishes alongside my perfume and they're either fake or have the wrong label on them. Very different to swatches I have found online. Never have had a problem with fake perfumes though… Read Full Review

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★☆☆☆☆

“complete RIP OFF”

Written on: 23/12/2014 by RexBriggs (1 review written)

Stay away from this company. I ordered my aftershave two months ago and I still have not received my purchase. not only do i keep getting the same reply from my emails stating royal mail have shipped this but they cant provide any proof or tracking details, but I keep getting the same gut on the phone whos is no HELP at all… Read Full Review

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★☆☆☆☆

“It goes wrong everytime!”

Written on: 16/12/2014

I'm very disappointed in Fragrance Direct. I gave you them a fourth chance and again it went wrong! From the four times I ordered from your company THREE times things went wrong. How is that possible for such a well known company? And don't they learn from their mistakes. The answer is NO! Twice they have packaged so poorly, not safe, so stuff broke and I had to sent it back and had to pay for it before I got my money back. The second time the same thing happend, so they didn't learn top… Read Full Review

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★★★★★

“Excellent service”

Written on: 13/12/2014

From start to finish fragrance direct were faultless, placed order and recieved items next day, reordered different items and again next day delivery. As for people claiming fake perfume, this is not the case I checked mine on a website where you can check product/bar codes for legitimate products and expiry dates and they are definitely the real thing and in good date. Items were well boxed and no damage to items… Read Full Review

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Sophiewilliams_'s Comment

Written on: 01/01/2015

Do you remember what this website was called so I can check mine?

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★☆☆☆☆

“terrible service / very upset girlfriend / no apologies ”

Written on: 10/12/2014 by SeamusGriffin (1 review written)

I've ordered a number of items from this website, 1st i thought it was a good service.... After the last order i purchased for mu lovely girlfriend i ordered a set i paid f £9.00 next day delivery even though i had 3 days till it was her birthday, 9 days later i have still not received the item.......Very upset girlfriend... I rang fragrance direct who shown me complete lack of respect, so i asked to speak to management, both managers a man who i can not name but and a lady was a complete… Read Full Review

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★★★★★

“quality service”

Written on: 02/12/2014 by JovanTaylor53 (1 review written)

I have used fd over several years and always received a quality product at a low price I have no idea about customer service department as I have had no reason to contact them delivery is as promised very happy to hold an account with them I will continue to shop with fd for many years as the deals they offer are the best I can find on the net or high street even with delivery charges bad reviews a real SHOCK… Read Full Review

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★★★★★

“Fantastic!!!”

Written on: 26/11/2014 by JavionDixon (1 review written)

I was a little dubious of buying from Fragrance direct as I thought their goods may be fake especially the Perfumes but I have been shopping with them for months now and I am delighted with the goods I have had. I love Rochas Perfume and this is the only place I can get it and its definitely genuine. I have also bought Perfume as gifts and they have all been fine. I have also bought make up, shower gels and hair products and they have all been top notch! I LOVE this company. The only gripe I… Read Full Review

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★☆☆☆☆

“AWFUL DO NOT USE!!! ”

Written on: 25/11/2014 by MarcMcClure (1 review written)

I purchased a males Gucci aftershave that was advertised as having free headphones which looked like a good deal for nearly £40.00, although it was about £10.00 more than other sites it seemed a good deal for the extra. I paid extra for postage and gift wrap option. What a mistake, took about a week to turn up and the gift wrap looked like it had been done by a child and was ripped, lucky I did open it as I would have been so embarrassed when it was opened as a gift if not! It was in a tatty… Read Full Review

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★☆☆☆☆

“Fake fake fake”

Written on: 14/05/2014 by ksVelez426 (1 review written)

I bought usher aftershave for men, the bottle has a black cover to it and it peeled off straight away, the smell it's self was ok but the look of the bottle was cheap and nasty and felt embarrassed giving it my husband as a gift, Gota be fake for bottle to do this, never will I buy again from here… Read Full Review

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★☆☆☆☆

“Health Hazard - Stay Away!”

Written on: 29/04/2014 by VaIeria (2 reviews written)

Out of the 10 skincare products that I received today, 9 are at least 1 year past expiration date and smell horribly rancid - as a matter of fact, the smell made me check their batch codes, and good that I did! The outrageous response of their customer service was that they are completely unaware of any such issues and it must've been some sort of mistake. A 'mistake' repeated 9 times in a single order?! Now I'll have to pay for signed postage across Europe (as I no longer trust them enough to… Read Full Review

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★★★★★

“Excellent and genuine.”

Written on: 30/01/2014

I wear Azzaro which is hard to find in most places. They have it and it's the real deal at an amazing price. Cannot fault delivery and product. Ordered through PayPal to be on safe side after reading reviews but had no problems. Now ordering another product that's £20 cheaper than Boots. Top notch and don't believe everything you read… Read Full Review

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★☆☆☆☆

“RIP OFF ALERT”

Written on: 28/01/2014 by PODOL666UK (1 review written)

RIP OFF ALERT FRAGNANCE DIRECT SELLING OUT OF DATE PRODUCTS. ONE OF THE PRODUCT WAS 2YEARS OUT OF DATE… Read Full Review

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★☆☆☆☆

“Fake Fake Fake ”

Written on: 30/12/2013 by Amandah10 (1 review written)

My Husband bought me a 100ml bottle of Rive Gauche by Yves St Laurent. This perfume smells nothing like the original, I've worn this perfume for over 12 year and can tell it's not the genuine item, On contacting customer service told to return item for them to investigate, but reading reviews of people not receiving items I'm not going to bother as I'm sure they will return back saying nothing wrong with it. A lesson learned AVOID Frangrance direct in future Disgraceful customer service!… Read Full Review

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★★★★☆

“Great Prices, No Problems”

Written on: 26/12/2013 by louisewightman (2 reviews written)

I was surprised to read some of the negative reviews here. I have used Fragrance Direct on & off for years and never had a problem. I have ordered things ranging from shampoo, conditioner through to moisturiser and perfume. The delivery is very good in UK and I honestly cannot complain. There was only 1 time that the delivery took a little longer but I am thinking maybe an extra couple of days. Overall I do recommend them to friends re their excellent prices… Read Full Review

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★☆☆☆☆

“Shocking Customer Service ”

Written on: 19/12/2013

I ordered some perfume that showed arrived at the sorting centre 29.11.2013. Item still not received 6th Dec made calls and sent emails every day. Spoke to a manager he would need to look into this and he would call me back … no call received when I called him back he excuse of not calling me was he no update for me, he couldn’t even call me to say he had escalated this to Royal mail. 1 week later still no response form this so called manager …… 4 weeks later do I want them to send the… Read Full Review

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★☆☆☆☆

“fake aftershaves and perfumes”

Written on: 13/12/2013

bought 5 bottles of perfume smell like cat pee and a bottle of dafidoff cool water into the ocean 200ml hubby uses all the time and usually lasts all day and i can still smell in on clothes he sprayed this and smell had dissapeared in less than 10 mins so i did a bit of investigation and wrote to daffidoff who wrote back and said daffidoff has never released a 200ml spray… Read Full Review

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★★☆☆☆

“Cheap and delivered very quickly, but fake?”

Written on: 25/11/2013

I recently bought some nail polishes off there for a few Christmas Presents. The website was very easy to use and the delivery was quick (I'm from the UK and I think that they start getting shipping problems when they go out of here). Unfortunately, it seems I have bought fakes. When comparing the Revlon compared to mine the packaging is different. This upsets me as I bought a few OPI's off there for my nail-savvy sister who will probably realize as soon as she gets them!… Read Full Review

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