Expert Logistics Delivery Reviews

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Expert Logistics Delivery

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☆☆☆☆☆

“One more family who had given up a days holiday just...”

Written on: 05/07/2007 by bobspearman (1 review written)

One more family who had given up a days holiday just to be let down by unprofessional uncaring service company. We will be seeking compensation for lost holiday, multiple telephone calls to their 'Customer Care Centre' and general rubbish service… Read Full Review

Jccscc2445's Response to bobspearman's Review

Written on: 07/08/2008

I know that it is actually the driver or his mate who makes the phone call to customer 1 hour prior to delivery, you have got to also remember that the mobiles they carry are very basic and signal strength is extremely poor!

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☆☆☆☆☆

“Telephoning them is a complete waste of time. ”

Written on: 29/03/2007 by dledgerwood (3 reviews written)

Telephoning them is a complete waste of time.

Whenever I try to call Expert Logistics Delivery they are either unable to take your call at this time or the phone is off the hook… Read Full Review

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“Expert deliver for a number of retailers, including...”

Written on: 10/11/2006 by willjam (1 review written)

Expert deliver for a number of retailers, including Empire Direct. Would actually not bother to shop with serviced retailers on the basis of their performance and underwhelming customer service. It is beyond comprehension that a lorry break down is not a foreseeable event in a logistics operation, and that there was no back up or alternative in place to resolve a partially undelivered route. Equally, once the error had occurred, it should have been a priority to get the goods delivered as… Read Full Review

283787_Pj74's Response to 266438_willjam's Review

Written on: 29/03/2007

Surely, in the business of logistics, vehicle breakdowns are bound to happen occasionally. You were probably just unlucky. I am sure that Expert Logistics Delivery would have completed the delivery load if they could, but it may have not been possible to get to your area in a sensible time from one of their depots.
<br/>
<br/>All logistics companies have vehicle breakdowns occasionally.

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★☆☆☆☆

“Delivery dates changed without notification. Unhelpful...”

Written on: 31/10/2006 by jhc (1 review written)

Delivery dates changed without notification. Unhelpful delivery drivers, not calling beforehand as promised. Installation paid for and was not correct, and I had to employ another plumber to install what Expert Logistics didn't install properly. Their helpline is terrible, and I have always had to wait ages on the line for Customer Service… Read Full Review

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★★★★★

“I ordered a big TV from Amazon. Amazon used Expert...”

Written on: 04/10/2006 by stricklin (21 reviews written)

I ordered a big TV from Amazon. Amazon used Expert Logistics to deliver the TV.

Expert Logistics phoned the day before to say it would be delivered the next day in the afternoon.

On the morning of the day the delivery was due, they phoned again to say it would be here at 4pm. Very close to 4pm the doorbell went and there they were.

Perfect! 10 out of 10, and exactly the way it should be done.

They were nice guys, and they even carried the TV upstairs, which was a great help… Read Full Review

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