Ordered washing machine 7:30 pm on Monday evening. Delivered at 10:30 on Wednesday morning as promised. Excellent communication from delivery drivers meant that I received a text first thing Wednesday morning to tell me the delivery would be between 9 and 1. Then I received a telephone call from the delivery drivers telling me they were 20 minutes away. Excellent service with excellent communication. Highly recommended.

advance notice given of the delivery date, by e-mail & text & telephone,and early on the morning of the delivery, a call to confirm the 2 hour delivery window within which the delivery was to be done. And delivery was made as promised! Super service.

I was delighted with the service of Expert Logistics Delivery for our Bosch washing machine from Appliances Online.. In this day of internet and mobile phones, it never ceases to amaze me that many firms cannot be more specific about estimated delivery times, or give a time and do not adhere to it.Being left uninformed causes no end of frustration. Thankfully, this was certainly not the case here. Communications were excellent. We were offered the option of paying a little extra to choose a delivery slot, but did not take this up. It is, however, a very good option to have. We were given a delivery date. At 7.00 on the morning of delivery we were phoned - and texted - to narrow the time down to 4 hours. The online website is updated every 20 minutes and our time was again narrowed down to 1 hour. There was, in fact, an unavoidable delay of 30 minutes, but the very friendly driver phoned us personally to alert us to this and to apologise. We were kept informed at all times. When our washing machine did arrive, the delivery men were courteous and efficient. I would not hesitate to use these firms again or to recommend them to others.

Delivery was prompt and staff helpful and polite. Time of delivery was within the window previously advised by them.

I liked the fact that you could see how it works, an unbiased opinion of the dials and the noise/quietness of performance. A good comparison chart to any other washing machines that you thought looked good, comparing energy ratings, spin speeds, noise levels and anything that was for your personal requirements. The price was competitive, delivery very fast even though I had no delivery charge to pay, you were also kept notified of when they would deliver. There was a free insurance cover given in case of problems when receiving it.

The best type of delivery, one I didn’t has to think/worry about. Excellent communications so we knew exactly what time the delivery would arrive. And it did.

Fantastic service. Logged on to website at 7.30 am on day of delivery and got an approximate delivery time. Then got a call from the driver to confirm he was 5 minutes away. Will definitely use this service again.

Kept me up to date with the arrival time. The delivery people were great, nothing was too much trouble. Excellent throughout.

Recently bought a fridge with a delivery date given for 17th October. Expert Logistics didn't realise they didn't deliver on Wednesdays in my area. They could however deliver on Friday 19/10. Another call to let me know the schedule was full but they could in fact deliver on Saturday 20th with a warning call on Saturday am to let me know when.Duly arranged to be at home on Saturday ,received a call to say the delivery would be made followed swiftly by another to say oops we didn't realise we don't deliver in your area on a Saturday. Much arguing and "toing and froing "has ensued with a promise to deliver today Tuesday with a promised early call to say when the delivery will be made. Sounds great but please note I will be at home until 7.30 am and not back home again til almost 6 says I .Not a problem apparently! On cue phone rings to tell me delivery will be made at 10 30am. Sorry won't be there. Can be home by 5 though. Promise to ring me by 7.30 to inform me of new time. You've guessed it,no call and delivery attempted at 10 26am.!!!!!!!!! I call expert Logistics and off we go again on the carousel Will I ever get my fridge delivered by Expert Logistics I seriously doubt it.

The driver and his mate could not find us at first - as we live behind a walled garden - when i went out to meet him on the path, he didn't even say hello, he immediately asked if there were any stairs to go up inside looking throughly uninterested when I said two flights (as stated on the order), his first reaction was to barge past me and start counting them - when he got to the top he informs me they are only ALLOWED to carry items up 28 and we have 36 steps and that he'll need to call the office. He calls them from outside the comes back and then passes the phone to me at which point they tell me it's up to the driver - doesn't tally with him saying he's not being ALLOWED. They then tell me that the driver and his mate can carry it up 28 steps but I have to do the last 8 by myself.. or they can cancel the order. I say we have no option but to cancel, the driver takes back the phone continues speaking to the office and just walks out the front door without saying a word to me.... It was clear from outset that they didn't want to deliver to us as we were set away from the road and that finding the stairs was his perfect excuse... Seems from reviews on here that this is a common occurence. Appliances Online have lost a sale as a result of their delivery company!

Just had a washing machine delivered. Chose the free delivery with no set time. They texted at 7am on the day to confirm a 4 hour time slot between 9am and 1pm. Around 9 I went on line to track my order. It said the machine would be delivered between 10.45 and 11.45. Lorry arrived at my door, expertly manoeuvred in a no through road, and the machine was painlessly delivered to where I wanted it at 10 past 11. They were willing to take it into the kitchen but left it exactly where I told them to. Very mannerly without being over friendly or inappropriate. I felt I was kept informed throughout and did not need any more information. Many thanks from one very satisfied customer who can now get on with the rest of the Saturday.