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the quality of the lingerie, and shape wear is excellent.

I really wish I had read these reviews before purchasing. Like others, I bought an expensive tankini. It was unflattering and really hard to get on and off. I therefore returned it. They refused the return as it had a mark on it - the mark was tiny so I wiped off with a damp cloth and returned again (at my own cost). They just sent it back with some customer service language about insisting every customer had a positive shopping experience!! Well I didn't - I am £50 out of pocket and am left with a tankini that is of no use. Customer service were not open to negotiation but kept saying this does not effect your statutory rights - but could not expand on what my rights were. As an expensive retailer I expected more. Surely we need to try garments on - their response - wash and shower and remove all products first. I asked if people did this when shopping on the high street - and also what happens with items like fake tan - my responsibility they said - I am not even sure the small mark was even made by me! Appalling service - read all these reviews before deciding to buy - I would avoid like the plague!

just returned a tankini to figleaves. They have said there is a mark on it and so I can have it back or they will dispose of it, either way they are not refunding me. I tried it on once, I am so disappointed as I totally refute this. I would have been a regular customer but I will NEVER use them again.

If I had read these reviews, I would have saved myself the headache. This company does not put their customers first and does not stand behind their products. I ordered a lounge suit from them. It was soft, the right colour and exactly what I expected so I was happy. However, after washing (and following manufacturers recommendations), it shrank three inches in the legs. This was totally unacceptable and unreasonable, so I returned it and asked for a full refund. Two weeks later, the items were returned, but without a letter or note of any kind. Of course I called Figleaves to figure if there was confusion and this is the response I received: "After the item was inspected by our Quality Control Team we can see that the care instructions were not followed therefore we cannot deem this item as faulty." I have tried contacting them since, but there's no reply. The items are machine washable and safe for the dryer if inside out. Those aren't difficult instructions to follow. This unprofessional response has lost Figleaves a good customer.

the item i received was terrible, they refused to refund me properly when an error was their fault and the woman i spoke to was so unbelievably rude. DO NOT BUY ANYTHING FROM THIS COMPANY!!

I would like to urge everyone not to buy ANYTHING EVER from Figleaves.com. I paid the premium price for next-day delivery for a very expensive order. The parcel never arrived. Figleaves claims it was delivered 'to the front desk' even though there is no front desk in the building and refuses to refund my account or send a replacement.

I returned several items in perfect condition, they have refused to refund these items as they say I returned them marked which I did not. Very poor customer service. I am out of pocket to the tune of £125. I will never buy from them again.

I bought a strapless bra from them and had an allergic reaction to the silicone in it. I phoned them to let them know and they said there was a warning on the packaging that mentioned that some people could have an allergic reaction to it and so they were not liable at all. Fair enough you might say but the rudeness with which this was said really got my back up. I contacted the bra manufacturer who were very concerned about the treatment i had received from Figleaves and they gave me a full refund and 2 additional bras from their range for free!! Now that's what i call customer service!! I politely emailed Figleaves to tell them of my experience thinking it was possible that i had just got a very rude member of staff but they didn't even reply to my email, and reading through other feedback comments on the internet about them its obvious that this is the way they treat everyone. I will never shop there again.

After returning a product due to the wrong size within 24 hours completely unused with tags and packaging they have refused a refund stating there is a mark...there was NO mark it was immaculate and I wish I had read other reviews because other people have had the same problem... I will never buy from figleaves again!!!

I bought a pair of silk pyjamas from Figleaves in January. Admittedly the label says Hand wash only but I have many silk vests and another pair of pyjamas from Patra. I have always washed these on the machine silk program with a gentle wool detergent and never had a problem. After two months these pyjamas have frayed at the arm seam. They cost £150 and Figleaves have refused a refund or replacement. I suggest you buy only if you have the time to hand wash. Lucky you!

I ordered several items from Figleaves for my wife as a Valentines gift. The website gives you the option of ordering from the U.K. Site, or the U.S. Site - this is the beginning of misleading you about the hidden cost of 'Customs Duty Charges' you will later receive from the shipping company. When you are ready to check out, you are given the option of various shipping methods. Note that all merchandise is coming from the United Kingdom, even if you used the 'U.S. Site' as I did, thinking they had a U.S. location and a U.K. location as many companies do. Figleaves claims you are informed about the possible 'Customs Duty Charges' at this point. I have since checked the site, and found a very small, barely noticeable statement about the possibility of Customs Duty Charges - no other information is given. Here's the bottom line - I ordered $315 of merchandise. Two months later, I received a Customs Duty bill for $41 from DHL - the shipper. I called Figleaves, and they said 'sorry' in a very nice British accent. To be fair, the merchandise was very nice, but available here in U.S., too.

After wearing a bra only once and washing it once, I noticed the under-wire was cutting through the material. I sent the bra back to Figleaves and kindly requested a replacement. Figleaves returned the faulty bra back to me, saying it was washed incorrectly. I phoned Figleaves and questioned their response as I can quite honestly say that I followed the washing instructions. Figleaves have refused to replace the faulty bra. I am so disappointed with Figleaves because I have ordered my bras from them for over 10 years and I have never ever sent anything back before - but Figleaves were not interested in my loyalty to them and they still refused to replace the faulty goods. I am extremely disappointed in Figleaves customer service and I certainly won't be buying anything from them again.

I ordered multiple bathing suits from this site and because the suits themselves were not cheap the order was a little over $600. During your checkout process there is a link saying you might have to duty fees but they do not disclose how much are give you an approximate range based on your order total. I just got a bill from DHL for $85 in fees. Had I known I had to pay that much I would never have ordered from this site. This is not very clear during your check out process. Needless to say I will never order from this site again.

A nightmare. My 17 year old daughter bought $183 in product merchandise. Returned $120 worth. Unbeknownst to her this is a UK company (though US website). We were charged $82 in customs fees. So $82 for a $60 purchase. When I called fig leaves they said that if you read their website closely you'll notice they do say there may be customs fees. I had to dig to find it. When I called the company they basically said she should have looked more carefully and the customs were my problem. Outrageous. US shoppers beware!!

I am appalled by the service from Figleaves. I used a muslin bag and the handwash setting on my top of the range Meile washing machine, wore the bra three times after washing it and the wire came out. The service from Figleaves is disgusting. Clearly the bra has not been stitched together properly, they have not seen it but because I washed on handwash in the machine rather than in the sink they will not refund. They don't ring when they say and they are supercilious in their emails and will not escalate the issue just keep passing it around. They think four wears for a nearly £50 bra is acceptable I don't.