Ikea Kitchens Reviews - ikea.com

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Ikea Kitchens Reviews
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Summary

IKEA Kitchens Reviews 2022

What are people saying in our IKEA kitchens reviews?

Oh, dear IKEA! With over 54% of our Ikea Kitchen reviews being 1-star, it's clear that something is burning in Ikea’s kitchen! With headlines like “incompetent fitter”, “dreadful communication” and ‘kitchen from hell”, consumers are not holding back.

Are IKEA kitchens worth it?

In review after review, people write how delighted they were with the design teams and the quotations they received. Every British household already knows that IKEA products have innovative designs that are well made and affordable - but they take longer to install and are beset by problems. In review after review, we can read that IKEA Kitchens are let down by poor installation and poor after-sales service. Why? Because this is outsourced to 3rd party installers.

We brits love our Fitted Kitchens just not from IKEA

Each year, over a million fitted kitchens, are installed in the UK by companies like Howdens, IKEA and Wren. But whereas those companies have great relationships with their installers and builders, our reviewers tell us that IKEA doesn’t.
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Latest Reviews

“Unbelievably awful customer service experience!”

★☆☆☆☆

written by iqWoodward149 on 03/01/2024

Paid for the 'professional' kitchen planning service as we had no idea about all the technical specs and wanted to get everything right fit etc. Paid for the 'in house' service which cost £20, to be refunded when you actually order your kitchen. This took several phone calls (often over an hour wait) and emails to action, alarm bells begin to ring but I've already signed up for the installation so try to be hopeful. Deliveries arrive, installer and team arrive and are really decent hardworking guys, fit everything great and note that a few items supposedly delivered are in fact missing and therefore remedial work will need to be done. And here's where the problems start... Ikea was notified of this straight after installation finished in the first week of Nov, missing parts were delivered in between, but still waiting nearly 2 months to be finished. I've lost track of the emails and hours on the phone, customer service is absolutely APPALLING - all auto reply then a different person who asks for all the details all over again as they haven't read your previous 18 messages or case history - there is NO continuity or tracking of a case. When I phoned and was insistent, the advisor was all very nice but again had no clue what I was on about so I had to explain every aspect all over again, then they would fob me off with promising to make a note of escalating it to a 'case worker', which actually NEVER happens! When I eventually did get email replies they were rude and arrogant in tone and always put the blame on me! A seemingly small issue which I thought would be resolved easily has taken over hours of my life and caused much undue stress. A kitchen part that was part of their professional planning service doesn't fit or work as intended but they are not taking any responsibility for this point, saying that as it was installed correctly they wont offer a refund. I am taking the case through Resolver Uk and the Ombudsman and I honestly feel enraged at the crappest 'lack - of - customer service' experience I have ever encountered. You might be lucky and not have to go through the post sales/installation rigmarole (as I'm happy with the actual units/look), if you do you'll need nerves of steel and tranquilisers to get through it! My advice - pay more and go through a proper kitchen specialist who value their customers.

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Was this review helpful? 2 0

“Generally good but some weak points.”

★★★★☆

written by Simon155 on 01/09/2023

I'm currently fitting an IKEA kitchen myself. With half the room complete already, I feel I can comment. Personally I've not struggled with the instructions, the only exception being the drawers, which appear to provide completely incorrect instructions which if followed will ensure your drawers will most likely NOT fit in the cabinet as planned. Beyond that, the legs provided with the flatpacks are absolutely useless and prone to cracking and breaking with shocking ease. To illustrate, we managed to snap three, whilst pushing them in or trying to slide a cabinet with the legs in place. Don't. They provide absolutely no assurance they are fit for purpose. The rest however seems sturdy and looks good. For the price, they are competitive too. Their order list has of course landed us with several bits we don't need or want, which we'll be returning to the store.

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Was this review helpful? 0 0

“Broken kitchen hinges replaced.”

★★★★★

written by jphilleyton on 24/08/2023

10 years ago I installed our Ikea kitchen, no problem until recently a hinge broke. Searched Internet could not find a replacement. Phoned customer services Ikea in UK. They said the new hinges would arrive 7-14 days from Germany which they did. All free of charge very impressed only fair to post a review when things go well. Thank you Ikea.

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Was this review helpful? 1 0

“SHOCKING IKEA KITCHEN SERVICES ”

★☆☆☆☆

written by Kieraz1962 on 18/05/2023

What can I say!! Complete shambles and unbelievably poor from start to finish. If I could go back I would never have considered using Ikea Birmingham for my new kitchen. Wrong plans, wrong deliveries, missing products, broken and damaged and non existent customer services or aftersales. Ikea kitchen services, steer clear. At minimum incompetent, at most dangerous practices to your kitchen facilities, verging on the unlawful that they are allowed to continue selling and fitting kitchens reading some of the other reviews.

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Was this review helpful? 1 1

“Bad sale staff”

★☆☆☆☆

written by Frazierrb354 on 13/03/2023

Had an appointment at 12.30pm in croydon ikea kitchens and the salesperson was not there. I was told his name and he was in the canteen. After asking again where he is, he turned up as 12.48pm with no apology and a doppy smirk on his face asking if I was the appointment, so I said yes at 12.30pm. He ushered me to a seat and I said no apology for being and his reply was sorry in a dulcet tone. I decided that I would take my money elsewhere with employees who are courtesy and turn up on time.

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Was this review helpful? 2 3

“The "Woeful every day" ”

★☆☆☆☆

written by Swedenightmare on 23/02/2023

Nightmare from Start to finish. Want a new kitchen?... go else where! IKEA is now a shambles. I had had two kitchens from them previously, all good. This time, repeatedly got the ordering wrong. IKS, who you deal with after design are incompetent. No one calls you back. I have lost count of the hours/weeks/months spent waiting on the phone. Kitchen loaded and unloaded 3 times and delivered to my flat wrongly. Fitting got put back and had to be fitted whilst on holiday. Constant calls from the fitter as more items discovered. Frustration so bad that I ended up under the doctor and seeing a therapist. Complaints are best submitted after the fitting is complete, they'll tell you. These are then ignored. Mine was submitted 4 months ago. If you chase it up, they'll tell you that someone will call you back...they will not! Avoid at all costs

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Was this review helpful? 3 5

“two stools three deliveries within 2 hours”

★★★☆☆

written by JB295em13 on 10/02/2023

I order two bar stools along with covers to be delivered to my home address. I got a delivery slot from DPD the day before then work up to what appeared to be an earlier slot for the same day. DPD rang the bell and left by the time my husband got to the door. He found two covers and no stools. Having called Ikea i was informed that the order had been split - really two covers couldn't fit in the van with the stools, they fold into not much more than A 4 size. Not very efficient and certainly not helping reduce a carbon foot print. Within two hours one stool was delivered, when questioned the driver said we delivered the 2nd one to your neighbour earlier. It turns out that two stools and two small covers were delivered in three vans over a two hour period. What a waste of time manpower forget helping the environment. ALso not once was I advised that this order would be split so was left running round trying to find out what was happening with my order. Come on Ikea where's the customer service

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Was this review helpful? 3 2

“EVERYONE AVOID ”

★☆☆☆☆

written by Itsjustlittleme on 21/11/2022

It’s hard to put into words how to describe the absolutely shocking experience we have had with Ikea - if you could see that state of our kitchen because of missing parts and how they have let us you’d be shocked! We ordered in march, booked instal for July and it was November till the fitters turned up. Kitchen delivery sent to wrong address, taken away, dumped in the depot where items were lost and resold!!!! and redelivered 3 weeks later with half the stock missing. No work tips, no appliances, not cupboard doors, just some shells, a tap and some handles. It took 2 weeks of battling with IKEA to get any appliances sent out upon which they charged us an extra £1500! On top of the fully paid kitchen which we did on finance with the threat if we didn’t they could come and take everything away … even though we’d had our old kitchen removed by ikea services meaning we would have been left with nothing. We are now 3 weeks later and we have half a kitchen, no worktops and our fitters are leaving to go on annual leave till January - I use the kitchen for my business which means I’m weeks out of earning in the toughest time we’ve ever experienced in our lives financially. The customer service has been the worst I have ever experienced with no one knowing how to proceed and everyone giving us different answers with our communication and now our emails are being ignored. They owe us lots of money, lots of missing parts and all work and communication on their side has stopped - it’s left us up the … creek without a paddle Do not use IKEA for your kitchen, they really are the worst I’ve ever experienced. Customer service training and project management training wouldn’t go a miss … IKEA are far from the reputable company they would like to portray.

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Was this review helpful? 16 2

“IKEA said it’s not IKEA problem”

★☆☆☆☆

written by 20Noble on 27/10/2022

I designed the kitchen using IKEA kitchen service at Warrington, the design team did a good work and provided me quote for the kitchen items, together with charges for installations. As the design is good and the quote is acceptable, then we proceed to arrange pre-installation inspection. The installer visited our property then said we need to add more sockets in order to use the cooker, washing machine, etc. The installer said he will arrange electrician to install the socket with an additional charge. We received the quote and found it to be reasonable, then we made order accordingly. Goods, were delivered on time, and everything looks normal at this stage. Then installer come over and start doing installation, it’s quick, just go everything done on day 2 and asked me to sign the completion form. When I check the installation, it’s really done, but without the installation of those required new sockets. So the kitchen looks ok and all electric appliances are not connected to electricity. The installer said sockets installation is out of IKEA service contract. I immediacy go to Warrington store to try to make a complaint, but the Kitchen team said socket matters are not relevant to IKEA, I need to talk to the installer. The kitchen is installed, and it is not not easy to install those sockets behind those cabinets. Service is really crazy and I am struggling how to work out the damage control for the rubbish work done. Hope this can help someone who is thinking of using IKEA kitchen service, and my suggestion is definitely not go, otherwise you will be another victim like me and other reviewers here.

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Was this review helpful? 11 3

“Dangerous ”

★☆☆☆☆

written by 237Rooney on 29/09/2022

A kitchen cupboard full of crockery fell down from the wall as I was standing in front of it. I received a bang on the head, several serious bruises and a wound to my arm which needed treatment at a medical centre. This could have killed me or someone else in my family.. I am left traumatised!! I have looked at the brackets which to me seem inadequate for the purpose and was an accident waiting to happen. The cupboard was not overloaded.

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Was this review helpful? 6 0

“ikea kitchen rubbish”

★☆☆☆☆

written by tonygee6969 on 20/09/2022

ive bought a kitchen from ikea, they sent it to the wrong address about 5 times although I kept telling them the correct address. Parts were missing you cannot get hold of them on the phone, unless you wait an hour then they put you on hold and hang up, when I went to the store and explained this they told me it automatically hangs up if you are on hold for more than 15 minutes so they do this one every time. the cooker takes about an hour to heat up and the kitchen itself is cheap rubbish the kickboards just fall off and you dont have corner posts so it looks awful.

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Was this review helpful? 9 0

“Worst customer service ”

★☆☆☆☆

written by AnneGribbon on 20/09/2022

We had an ikea kitchen installed less than 3 years ago. Have had problems with the washing machine, cooker and most recently with the fridge freezer. IKEA take no responsibility and we seem to be bottom of the queue for customer service with the manufacturer Whirlpool. We’ve now had no fridge for more than 4 weeks. 3 engineer visits, one cancelled at the last minute, and now have to wait another 8 days for another engineer. Truly shocking customer service

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Was this review helpful? 9 0

“Awful, do not use!”

★☆☆☆☆

written by AdriannaBarnett on 15/09/2022

We ordered our kitchen in June, it arrived quickly 3 weeks later. We were told the worktop/ sink would arrive a week later, never turned up on the day/ time they gave us. Ignored emails, couldn’t get through on the phone. Eventually when we did got told it had been damaged. We were offered a full refund but this wasn’t what we wanted, we want the matching worktop/ sink that goes with the kitchen. They agreed to reorder and the delivery date was on Monday this week, waited in all day and nothing. Emails ignored and cannot get through on the phone! It’s causing us so much stress, we have a kitchen but unable to use!!

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Lastmanstanding's Comment

Written on: 30/12/2022

The customer service department are understaffed and working with systems that are not really working very well…. IKEA have been trying to catch up with the other main suppliers and even got in an American company in to show them how it should be done…. However IKEA didn’t think it through properly and there are endless number of issues that just get brushed under the carpet , hence the staff shortages and high turn over.

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Was this review helpful? 10 0

“Appaling "service" - avoid at all costs!!”

★☆☆☆☆

written by tsGill386 on 02/09/2022

I have had an absolutely appalling experience with Ikea Kitchen Services. The subcontractor they used to carry out the installation work was unprofessional and left my kitchen unfinished. Work started on 19th April 2022 - I was told by Ikea that it would take 4-5 days to complete. We had no working kitchen facilities for almost 3 weeks and on the last day the fitter said he'd be back in a few days - that was the last we heard from him after paying over £2k for supplementary works. Almost 5 months later it's still not finished, no one is responding to me and I've now been forced to submit Small Claims Court applications against both Ikea and the subcontractor. In total I have paid over £10k for my kitchen. The subcontractor also got a gas engineer in to cap the gas supply but didn't provide me with a new gas safety certificate which I had paid for - highly illegal and dangerous. My heating now won't turn on so I'm having to get someone round to figure out what's wrong. Ikea may be a bit cheaper than other companies but take my advice and pay that bit extra for a decent service. I wish I had read more reviews before going ahead with Ikea!

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Was this review helpful? 6 0

“Nightmare ”

★☆☆☆☆

written by MCSNATCHER on 25/08/2022

IKEA contract out their installations to a 3rd party, you have no choice in the matter but if things go wrong with the installation as it did with us, they won’t help you resolve the problem and state “the issue is between you and the installation company” It is extremely difficult to resolve issues with IKEA installation team (Birmingham) constantly fob you off, ignore emails and phone calls.Things were so stressful for us we ended up having to pay someone to deal with the company on our behalf.If items weren’t in stock they would send another similar item instead which we would then have to organise to send back and seek the original item costing us extra time and money.Save yourselves grief, stress, worry and extra expense and go with another kitchen installation firm that is not IKEA

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Gary0865's Response to MCSNATCHER's Review

Written on: 26/08/2022

Totally agree with this review. We thought getting Ikea to install would be an advantage but Ikea Kitchen Services (IKS) are the weak link and totally uncontactable. We were a worktop short and as a result our fitter wasn't able to install the sink or hob. Umpteen emails and phone calls have produced no results and five weeks later we're still washing dishes in the bath! Absolutely never, never get Ikea to install your kitchen.

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Lastmanstanding's reply to Gary0865's Comment

Written on: 30/12/2022

The biggest problem is supply issues and not been able to reserve stock for particular customers …. So the sales teams get defensive knowing that they can’t really promise you anything as it could end up been allocated to some other job.

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Was this review helpful? 9 0

“The worst experience ever”

★☆☆☆☆

written by KaitlynMacKenzie on 31/07/2022

I have never been messed around and disrespected as much as Ikea kitchens did. The sales person disappeared on multiple occasions, I had to chase every single step of the way. When I finally managed to pay, the wait was 4 months. When the kitchen arrived, turned out no installation had been booked (in spite of a confirmation email). The earliest installation was a month away, my tiny flat was full of boxes so I asked for a refund and a collection. Turned out the collection also was going to be in a month time. When they finally collected the kitchen, the refund wasn’t authorised due to missing items they had failed to deliver. I have spent hours and hours on the phone trying to get this sorted. After a year since I first engaged them I finally managed to get this shambles of a company out of my life. In 2 months time I had a kitchen from a normal kitchen provider. Don’t waste your money, time and nerves. Ikea kitchens really do not care about their customers one bit.

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Was this review helpful? 11 0

“Fridge freezer guarantee ignored”

★★☆☆☆

written by JoannaW39 on 29/07/2022

We bought an Isande fridge freezer which went faulty start of May this year, with the alarm repeatedly triggering because the freezer can’t reach temperature resulting in the compressor running constantly and getting dangerously hot. Our guarantee is still valid for this item. So far we’ve not been able to get a replacement because IKEA refuse to communicate with their UK regional Electrolux teams who manage guarantee repairs. We’ve had four attempted repair visits from Electrolux’s regional representatives each resulting in no fix and now are stuck with a defective unit. The last engineer allowed me to photograph his report form saying the fridge freezer cannot be economically repaired, which was sent to Electrolux. IKEA say all we can do is raise an internal complaint which so far is getting us nowhere, so I want to warn all potential electrical item purchasers to avoid IKEA as they do not honour their guarantees any more. You don’t want to be without a fridge freezer when the UK reaches 40 degrees C, as we have been.

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Was this review helpful? 5 0

“Aggressive, incompetent fitter”

★☆☆☆☆

written by Krausedn1970 on 17/07/2022

Amazing product from Ikea, incompetent service and installation from Ikea Kitchen Services and their subcontractors, who are nothing like the Ikea brand they are associated with. I could write an essay but I’ll share a select few facts about our kitchen installation disaster: - Kitchen delivery scheduled months in advance, we moved out and had our kitchen removed a week before and we then get a call from IKS telling us the delivery is delayed by 6 weeks. - Kitchen worktop installed and was bowing at one end, had to be replaced which took almost 2 years - this included re-fitting hob and sink (which was broken during removal and had to be replaced). - Waste water from new kitchen tap leaked immediately, took me a while to realise it was pooling under the base units until I could smell the stale water; admittedly fixed promptly after reporting but with no apology. - Subcontractor brought their own subcontractor who dropped units and damaged them before they even got installed, said they would replace them with new ones but didn’t. (I think the kid was fresh out of school, he had less experience with Ikea assembly than myself.) - LED lighting in drawers installed incorrectly: all too low and with just one screw so they were easily knocked out - When chasing to get remedial work done, often had no replies to emails for weeks on end and no phone number to get back to relevant department. I had to reach out to an IKS director on LinkedIn to get things moving and even got legal advice from a consumer lawyer to nudge them into booking a date to fix the installation issues. Above issues are non-exhaustive, in almost 20 years of home ownership it was the worst tradesman experience I’ve had. Do not trust Ikea’s installation service. Dealing with IKS was like using a business from the 20th century, not customer-centric at all, very poorly run company surviving on Ikea’s brand reputation and consumer demand for new kitchens. In summary, only buy an Ikea kitchen if you’re fitting it yourself or have your own professional lined up who has experience with the unique requirements of an Ikea kitchen (i.e. different height units than standard, no service gap behind units, etc). Otherwise, avoid Ikea Kitchen Services.

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Was this review helpful? 8 0

“IKEA kitchen”

★★☆☆☆

written by Bubbles1704 on 20/06/2022

Kitchen is fine! The fitter originally provided though did awful prework. We sacked them and now they are taking us to court! Replacement fitter was great though. So we have an ok kitchen but also a court case to deal with! With a poorly child and death in family I wish I went to a local kitchen provider in first place so I didn’t have to deal with all the drama that has accompanied the kitchen!

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Was this review helpful? 11 0

“Dreadful communication and organisation”

★★☆☆☆

written by Olsonlq1947 on 08/06/2022

Here goes…. I had an IKEA kitchen installed in my last house which was great, loved the products and the process was seamless down to a fantastic installation team from Worcester, so thank you, Skye, from Wednesbury I moved again so decided I’d repeat the process… a big mistake… never go to Nottingham IKEA kitchen department Firstly, I couldn’t get a measure appointment because I didn’t have a Nottingham postcode. A month later they arrived but couldn’t do the plan, so I had to travel an hour each way to achieve that. I booked a planning appointment in store, and the first chap I saw was great, really helpful, and listened … I had to go back but couldn’t see the same guy, so saw someone else, who caused total chaos. The right hand doesn’t talk to the left hand and thanks to her my kitchen was delayed another six weeks. Even worse, she changed the original order and missed off the cost of the microwave which I later had to pay for separately so that didn’t help my budget. Her communication skills were totally disjointed, so much so that at one point she wrote that she’d finished her bit and the installation team would take it from there. Except they didn’t communicate at all. Nightmare It was only through sheer determination that I actually got it sorted, but no one seems to know what they’re doing and to be honest, having to phone up every day is no joke. It’s a great pity that such a team let down the reputation of a good product, the kitchen is great. But at what cost. I would not recommend Nottingham at all, and that’s a pity …

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Was this review helpful? 7 0

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Asked by Lutece on 24th April 2017 Report this content
I have a concern about the humidity/water at the area around the sink and how resistant the Ikea materials could be. Any advice?

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Asked by catrikell on 29th January 2015 Report this content
Please could anyone help me? I'm trying to find the name of the company who fitted my Ikea kitchen last month. I paid for the Ikea installation, and the man who came out from Hull, East Yorks, but I don't know the name of his company, and I need to speak to him/them about some shelves which he still needs to fit. Thanks so much, 

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Answers (1)
Report this content Hamwic81 Written on: 29/01/2015
It's honestly so easy you could do it yourself, that's the beauty of Ikea
Asked by marchwood on 1st November 2014 Report this content
Does anyone have a problem with the fitters Southampton Ikea use?

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Answers (1)
Report this content Hamwic81 Written on: 29/01/2015
If any kitchen fitter has an issue fitting Ikea kitchen's then they should be looking for another day job. Fitting Ikea kitchens is almost child's play it's the easiest kitchens to fit in the market other than those that are pre-made. I've not used Southampton fitters but in London the kitchen fitters had my kitchen fitted within the space of a few hours (it's that easy). Anyone who comes and takes a look at our kitchen and its quality think it's from some a bespoke kitchen retailer and their jaws drop when i tell them it's from Ikea and almost pass out when i tell them the price :-)
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