I have been using laithwaites for years the quality, and customer service are 2nd to none , I love the wines and champagne fantastic quality for a great Price

My husband has bought regular cases of wine from Laithwaites for quite a few years, however, over the last 6 months or so, there has been massive issues over deliveries going missing. Despite many emails,phone calls and online chats, there appears to be deceit either by Laithwaites, the courier companies or both. When tracking the item that we requested to be delivered on a certain date, we can see where it is BUT then we get notified that either its been delivered (when its not!), attempted to be delivered but no one in(when we have been!), and one courier told us hadnt got it on board and must have not been loaded at the warehouse, and so on.... Today we got notified that the driver had attempted to re-deliver the box that didnt turn up on the allocated day of Monday, and was suposed to be redelivered Tuesday (but wasnt as got notification couldnt be delivered because of traffic!) They would reattempt today at 5pm but again we have been messaged that driver attempted to deliver but no one in!!! This is despite the instructions on the box to say where to leave it if not in, but we were! EVERY SINGLE TIME we have had this excuse, we've been in! Interestingly we tracked this one again and it was sat at a village about 5 miles away for a long time, then the tracking disappeared and we got the message unable to deliver. (The tracking also mysteriously disappeared when they said it would be delayed due to traffic). This is just a weeks worth of excuses, theres been previous incidents when its been excuses about where it is. Have a feeling either the couriers are signing off on their handheld and punching in a made up reason for non delivery, then going home, possibly with a case of wine. My husband has contacted Laithwaites every single time, spent hours on the phone or online,and been given the runaround and nothing has happened. Has now cancelled everything.

In September i joined an introductory wine club offer very reasonable case price about £86 plus decanter and glasses.Next case to be delivered in three months with a choice of change of selection deferment or cancellation, ( or so i thought).14th december £147 is taken from my account and a case is delivered.No notification or explanation. Contacted the company and said could not leave an email.Funny that it was the one they used to give me the offer in the first place.They agreed to collect as i said the case was too expensive and wished to have the choice and change my order.This they did.Case was collected 16th December.No refund so rang the next week.Told me confirmed case collected by courier and would have refund tomorrow as it was authorised. I rang them again yesterday (29 th december) guess what.It will be 3 to5 WORKING DAYS to get the refund to my bank.On complaining that they were delaying they said the couriers had not returned it.Does that mean it is my fault.The case was returned unopened in good faith that i would be refunded.Sadly it has not happened yet.Sometime next year if they find it presumably. I now find that it must be returned to them before i can stop complaining about the poor service.Just not good enough Laithwaites.

ordered few bottles from the arrived with in day or two. Taste wasn't that good, it was okay nothing special.

Complete time wasters. I ordered from them a few months ago. The courier claimed they tried to deliver when they hadn’t. They promised delivery the following day. It didn’t turn up again so I cancelled the order. Stupidly I gave them a second chance this week and exactly the same happened. Failed to deliver 2 days running despite phoning me this morning and promising it was on its way. Never again.

Absolutely shocking service. After experiencing a previous problem with my order I decided to try Laithwaites again. I order a case of 12 whites and also 12 reds. Delivery arrived today as planned after paying more for the chosen day. Only the case of reds arrived and no white wine. I have just called Laithwaites to be told that the order will be delivered in December as four if the 12 white wines are out of stock. What angers me is that Laithwaites take your order and money but don't even bother telling you the status of the order. It takes the customer to call to find out what is going on. I order lots of wine through the Wine Society and have never had one single problem. I will never use Laithwaites ever again.

The wines are amazing, the Laithwaite's customer service is out of this world great, the carriers are another story! Parcel Force failed to read my "If not in" instructions and promptly left with my case of wine. I had 9 people arriving for a dinner party that evening. I called Laithwaite's customer services and was put through to a man who was very apologetic and said he would do everything in his power to get it redelivered. I didn't hold out much hope of this happening. Parcel Force redelivered my wine at 5.36pm on the same day. Well done to the person I spoke to, you are AWESOME! A true asset to the Laithwaite's CS team!

I originally bought a box of wine from Laithwaites in good faith, yes admittedly lovely wine, however months down the line you are in their ' Wine Club' without even accepting any commitment and then the fun starts ! I rang to cancel the Wine Club saying that I didn't want to be committed to buying their wine every month ( plus the wine starts to get more expensive !) I received an e mail agreeing to this. Couple of weeks later courier arrives with a box of wine, I refused it, checked my credit card account and there was a pending amount of over £130 that Laithwaites were trying to take from me ! I contacted my credit card company and they are taking the responsibity to not let any payment to go through from them. Yesterday, low and behold another box arrives, which the courier kindly took back with no fuss as he gets this problem all the time with Laithwaites. Please don't start buying from Laithwaites unless you are happy to receive a box every month, it is one big hassle and I was never told that I would end up with a box on my doorstep every month

If the poor reviews were truthful its most unfortunate, however I cannot fault them as a new customer, ordered on Sat by phone, delivered on Monday,not opened a bottle so far, let the twelve botts rest a few days after journey. Telephoned to thank them and make sure I wasnt on their list to recieve wine not ordered or wanted until it suits me. Polite lady was charming and helpful to all my questions, I have no connection with this firm, and no problems.

Ordered a single case of wine for a birthday present for a family member and was fraudulently signed up for a "Wine Club" I didn't need or want. Customer services admitted their error, but a lack of internal communication meant it took an age to resolve my complaint. Ended up going through my credit card company to resolve. Will not deal with again. Can't speak about the quality of the product provided as I was not the recipient.

The manager has allowed this store to go downhill. Poor in 2014, but has plummeted in 2015. Not bothered if you come into the store to spend hundreds of pounds. No help or interest in customers, just trying products for themselves. Moaning about their work. Incompetent, untrained and uninterested shop staff. Poor stock levels of what you need. Never mind, doubt the customer will be missed..except this store may lose more than just 1 customer... this experience is trending with numerous customers. Start being bothered about your customers if you enjoy receiving your salary ! stop being so arrogant. Good brand, good wine, care about all of that, sad that this has ruined the experience.

They like to say you will get a free gift of wine glasses if you order so much then they switch without asking to something I would never use. I called twice and twice I was told they would ship still have not received them. then they said "well we ran out." Not acceptable!! A bait and switch in my book. You cannot talk to a supervisor and even when you write in on the Internet or call in you are not turned over to a supervisor and when I said cancel my account they didn't even care. They don't value their customers and don't do what they say. Then she hung up on me. Great service. I will share with all my friends never to order from them. They don't value your business, I know I am not their largest customer but I have ordered 7 cases of wine this year so far, But I can't be their smallest either!

I have dealt with Laithwaites for many years and am completely satisfied with the quality of wine and the service. On the one occasion I had a bottle of poor wine they replaced this with a more expensive one with no quibble.

Despite being promised when they called a couple of months back that I would not receive any further calls from Laitwaites we received a call yet again trying to sell wine I don't want. This has been going on for years now and every time they call the salesman assures me that I won't receive any further calls. The complete disregard for the Data Protection Act and the use of phone numbers for marketing purposes is clearly endemic within is business. When I left a review on another review site they replied appolagising for the poor service etc. However, they are still calling. I expect to receive the usual platitudes in response to this review. Don't give them your contact details because they will never leave you alone.

I would love to review the wines I had recently on the Seasons case. However, can't access the site to leave any sort of report. Laithwaites need to get this right. This is a poor service.Needs to be improved.

They sent me wine and charged my account without permission and approval. Caused real problem as my credit card was over charged and I had to explain to my credit company that they have charged me without permission. Creating problem and wasting time . This is a real threat for consumer privacy and safety.

At Christmas they mailed an offer for 1500 JetBlue points if you order a case of wine and join the 4 season club. I did just that.... I used the coupon and signed up with the promo code (I still have the card with the promo code). I never received the points, but I have encountered rude emails telling me it was my mistake because I used the wrong code. As I mentioned above - I still have the card with the code I used, duh! I was told to wait until the first of May and my points should be processed. I called today only to be told that I won't be receiving my points because they no longer have a deal with JetBlue. You can't tell me that they didn't know that when I was lied to 2 months ago! Hence the liars and cheaters. I was offered free shipping for my future orders. Really?! You don't make me an offer to make it right, make me an offer where I have to spend more money? Remember I was the one cheated here. Don't order from this company - they are dishonest, and do not know how to treat customers! Go to Virgin wine instead - I wish I did.