I was made to feel awful for asking her to explain some of the jargon to me and go in to a bit more detail to explain the tariffs. I'd been on hold for so long and I only have a a few hours to sort this so didn't think asking questions would be a problem. She may be familiar with her script but I am not. I've been left on hold for 1 hour 3 minutes and counting......,I'll await the documents.

Poor, pricing, no compromise. Calls cast 10p per minute and it takes them almost half an hour every time to "connect me to an adviser" upon which it seems i have been transferred to someone with the intelligence little above that of a chimp. It is theorised that a monkey after a while would type the entire works of shakespeare which seems to be a damn sight more likely than someone picking up the phone and actually being capable to sort any problem. I mean seriusly, where do they find these people?

Today a meter reader arrived and told me he had a right to come into my home and read my meter.I told him he couldn't because my cupboard was full. He then told me that it was the law that he could come in and I told him this was incorrect. He said that he knew I was lying and told me i'd be getting a bill for thousands. I live in a semi detached private home and I'm stunned by his attitude. I called to complain and this took an hour. The meter reader almost tried to push past me but I stood in his way and told him to leave my drive. He shouted 'i'll be back tomorrow'.I don't know what kind of commission or targets these people have, but this situation is a first for me.

We needed to call as we had no electric when we woke up this morning. Was slightly annoyed that there was an automated message with areas with faults that didn't have our area. Pressed the button to speak to someon and got through very quickly. Called the them from my mobile (with not much battery), they said they would call back soon with a time the engineer would be out, and I explained my battery was low on my phone. They said they would text instead. When the power came back on a short while later, I phoned them back to say we no longer needed an engineer, and they were very good with advice on checking for shorts, and other possible problems.

I recently moved into a property using Southern electric. When I moved in, it took over two months to get in touch with Southern electric to set up my account, despite constant assurances that they would ring or email me back. In the mean time I kept getting increasingly large and threatening bills from them and claims that I owed them money from the previous tenants. Once I finally managed to set up an account, it took a further month and constant calls to set up any kind of payment method, which they promptly forgot to then send me bills about. I tried contacting them only to eventually find out that they had cancelled my paper bills but forgotten to confirm my online account, meaning that I now owed them a lot of money without knowing - a fact that only became clear when I got fed up and tried to change account only to find out that they were refusing to release me. Unfortunately, the stress didn't end there as two weeks after having started with my new supplier I received another email saying that I still owed Southern electric over £200. I rang them up to hear that this was the closing balance based on the meter reading given by my new supplier, far higher than my actual one. A reading that, after more phone calls, I find out was not only not sent by my new supplier but that had been generated by Southern electric without any consultation. They advised me to wait a few days and ring back to see if Southern electric would get in touch with them or else they would dispute it for me but what a hassle!

THE SH IT BAG KUNTS HAVE MONOPOLISED OUR HEATING AND ENERGY CONSUMPTIONS AND HAVE MADE THE EXECUTIVES RICH BEYOND BELIEF AND LEFT THE LITTLE PEOPLE TO SUFFER AND DONATE THEIR INCOMES TO THESE KUNTS

Moved into a rental property and decided to go with Npower. Three months in and receive a letter from Npower saying I need to contact Southern Electric as they have rejected them letting us change. Contacted Southern Electric and was told that the previous guy moved out which is fine but no-one told them who was moving in yet they had the agents detail on file. So instead of contacting the agents or US who now live at the property within this three month period they just decided to keep billing the property, to who they are billing I don't know but now it is my bill. The gentlemen on the phone was trying to use NLP techniques on me which I did not appreciate and he did not realise that what he was explaining in his terms as my fault was actually their lack of communication. I also had to wait 25 minutes for someone to answer the line. Utterly ridiculous!

Everything about this company is rubbish

They lie when it is even in black and white. Stay away!!! So corrupt.

i have never met aload of liars in my life.... vaule for money.... well all i can say.... You take money of people. will not be recommeding anyone to you again..!!!!

4 TIMES, over 2 days my pre-paid meter has shut down - "no gas, call help" each time, i have to wait 4 hours for it to be reset. at 2.30am I have to wait between 8 and 12 tomorrow ? whats with that? i moved here and it was already installed, but I have not got good credit so can't get it changed, which is ridiculous because I've never failed to pay an energy bill. My previous address I had a pre-pay 17 years never a fault, that however was british gas, although it was inconvenient I didn't like the idea of having to pay a huge deposit they hold for a year! just because I have a bad credit history. I don't actually have ANY CREDIT, but that's bad apparently. if the meter is faulty surely they should waiver the £52 cost. I don't owe them any money, my prepay has a lot of cash on (pre-paid) enough for my useage for next pay day, but I can't use it. I don't have a spare 52.00 like many I am on a low income - but seems just because I am on a low income and choose not to have things on credit, I am being held to ransom, with NO CHOICE. If I'm paying 40 a month prepaid and I use less than the value of that, how is that different from paying 40.00 direct debit.. makes no sense, Southern electric are rip off merchants. Bottom line is if your one of millions of low paid forget it, you get no help.

Teilen Southern Electric WARNING !! use SSE at your OWN RISK !! - Southern Electric Utility Service Newest Review: ... had been taking *actual* meter readings at my house, that they had been estimating the bills for the last year and a half, and now they ... more OverviewRead 10 ReviewsWrite a Review WARNING !! use SSE at your OWN RISK !! Southern Electric Product: Southern Electric Date: 03/04/13 Rating: Advantages: Cheap Disadvantages: definately *not* cheerful Recently, SSE walloped me with a massively inflated bill . Having been with them for almost 2 years i was shocked. I had always paid my bills on time and in full, and the bills were based upon meter readings that THEY (or their agents) had taken at my house. It transpires that even though they had been taking *actual* meter readings at my house, that they had been estimating the bills for the last year and a half, and now they were insisting that i clear off the whole debt. I found their attitude to be helpful at times but in the main they seemed not to be interested in what i thought were fair proposals to clear the outstanding debt (which in fairness was due to their incompetence) i want to clear the balance, but they insist that i do it to their chosen timetable and methods. They are utterly inflexible in their stance and regularly threaten me with court action via post. I would ONLY ever recommend SSE to a sworn enemy of mine, purely because i feel that only SSE would be able to reek the kind of vengeance upon someone, that i could only dream about. They appear to be money grabbing incompetent fools who have little concern for their own shortcomings and seem to be only interested in inflicting as much pain upon their customers as possible, while charging them for the privilege. Horrid, horrid, horrid. My advice? pay a little more to a different supplier, and at least get treated as a human being. Summary: AVOID AT ALL COSTS .

I have been using southern electric now for many years first at my last house for over 10 years and then at my house that I moved in to a year ago. They are easy enough to contact and will adjust any estimated bills when needed. But they are not the cheapest which is a shame, hence only 4 stars.

I have been with Southern Electric for many years. I have a dual fuel account, pay monthly by direct debit and have paperless bills. I have storage heaters and a gas fire which are obviously only used during the winter months. Until recently I was happy, I made sure that I submitted accurate readings and increased my monthly payments when I felt that the increase was needed. Obviously my bills are higher during the winter but by paying the same amount through the summer this evened out. In April my direct debit for electricity was increased by £9 per month. I had not been informed in advance but with price increases expected I left it as it was. On 26th September I was prompted, online, to submit my readings and did so. On 5th October I received a letter informing me that my dd was being increases by £28 per month which would be reviewed again at my annual review in April 2012(not a mistake). As my new bill was not showing online, I called customer services to find out how much I owed. I am, in fact, in credit!! When I asked that my dd stayed as it was I was told that it would not cover my usage for the winter. I know that, but it more than covers my summer usage leaving me in credit!!! When I explained that I had always received good customer service in the past and was managing my accounts by speaking to them regularly I was told that they had been too lenient in the past and that I would have to increase the dd by £28 per month because I should be in credit going into the next quarter. I am in credit!! I was also told that my annual review is in January and not April. After asking to speak to a manager and threatening to switch providers I was put on hold. Eventually the same person returned and told me that his manager had agreed that my dd would not be increased now but could be at my review in January. I am a 63 and a widow. I am still working and pay most bills monthly by dd as it makes it easier to budget. £28 per month is a huge amount to me especially when I don't owe anything. Why should my money be earning interest for SE? I will have to cut back to avoid this increase so it's going to be a cold winter.

I had to liaise with Southern Electric regarding a transfer to Ebico who are their trading partners. Suffice to say an hour of phonecalls and evetually escalation to a "senior" manager eventually yielded the information I needed. The last person I spoke to finally answered my first question which was simply "have I been transferred to you" (as I had received a letter from you telling me that I had). They told me they have 5 star service - sadly that has not been my experience with them.

The price was fine but I got a better deal from British Gas. Unfortunately changing over was a complete nightmare and SE kept charging me monthly bills three months after I had changed over, on calling up I was told this was because my meter reading had given me a bill of over £5,000 and that they would keep charging me, they said this was obviously a mistake but why did they not contact me about it? I then had some emails which were not informative and were unhelpful and some phone calls from a very rude woman who kept calling quite late in the evening. overall very unimpressed and will never use SE again or recommend to a friend.