Totally disgusting customer service from Inghams. They cant be bothered to transfer us at a decent time to Geneva... so, for a 2pm flight, they want us to leave Saas Fee at 6:45 to arrive at the airport at 9:45. And due tonearly transfer, no shuttles run at this 4* hotel so asked to drag all our luggage on foot for more than 350m because they can't be bothered to meet the terms of our holiday. Zip engagement from the resort rep. Poor, poor, poor. Advise against using this company.

We arrived at Yllas on 28.11.21 The bedrooms in the cabin upstairs were not suitable and totally unusable all we have 2 young grandchildren 5 and 7 there was no way they could have gone up the stairs, my daughter could not go up there as she needed to be with the children and neither my husband or myself felt comfortable to go up and down them as they were very narrow and dangerous - so my husband ended up sleeping on the sofa for 3 nights ! not good for £6000 The cabins were ½ a hour walk to the hotel and by the time my husband and I had walked to the shop (there was no tea ,coffee, milk bread etc ) we were exhausted, luckily my daughter and grandchildren didn’t come as they were trying to get the snow suit sorted out. To then have to walk to the evening meal and back nearly killed me, I knew there was a walk but not such a long one along an unlit road in the snow. The next morning we had snow mobiles booked but when we looked it was at 8.30 am (6.30 our time) and not at the hotel where we had to go for breakfast but near the shop – there was no way we could get to breakfast and then to the pick up point by 8.30 so we advised the reps that we would not be able to attend, they advised that we would not get a refund – this is not our fault it was a ridiculous time and although we were offered an alternative the reps said that it was too tight to fit both the snowmobiles and the husky/reindeer rides in, so we had to decline. We had to get taxis to and from the hotel for our meals as there was no way I was walking that distance with two small children along a dark unlit road 4 times a day. The husky/reindeer day started off nice, we did the reindeer ride first and then the huskies, it was so cold on the huskies it was unbearable, all we were given was a very thin blanket – my husband and I have both done the husky rides several times at other centres and we were given sheepskin rugs and thick blankets to put on. Luckily we took some heat packs and we were not too bad but when we went into the wooden hut to get warm there was no fire and a woman suffering from hypothermia, she was delirious – her husband was trying to look after her and her 3 boys with no assistance from the rep ( who came in and then left without offering any assistance). We tried to help as much as we could but then children were coming in screaming in pain as it was so cold – this was horrendous to see and again there was no rep – we gave out as many heat packs as we had but I do think that the rep should at least have been in there making sure everyone was ok - this was an awful thing to see I had looked forward to this holiday for a long time and it cost us a small fortune, in my opinion the staff did not have enough training and we were the first visitors this year so they didn’t really seem to know what they were doing and the log cabin was not suitable for 6 people to safely sleep in.

Trust all reviews and do not book with Inghams. I wish I had read the reviews and trusted them. Had a week over new year at Meribel Chalet Les Grangettes. The information we received prior to travelling was ok, although the hand luggage dimensions was different when we arrived at the airport which did cause some issues but nothing major. However our issues started with our representative. ABSOLUTELY SHOCKING service - no replies to messages, replying days later, lack of information provided, rude, unprofessional - the list goes on. After complaining to Inghams their response is just 'well other guests don't agree'. Despite having evidence of the representatives lack of communication Inghams have no desire or inclination to retain a customer or resolve a grievance. I wouldn't book with them or recommend to anyone

Booked a ski holiday with Inghams, was impressed with Ski package deals available if booked before 1st December, when I went to book lift passes today was told they no longer did them, we have had no notification from the company that they would be withdrawing the offers. This may seem petty however ski packages/lift pass costs add considerably to the overall cost of a holiday and has often influenced my choice when picking a holiday. Inghams rep initially claimed it was now a Canadian policy but when I checked with other ski companies they are all still offering pre bookable lift passes. Really poor customer service

We booked an expensive holiday to Italy and were only told 2 weeks before that the pool would not be in operation. We were asked to go to a massively inferior pool or to stay at a massively inferior hotel (for the same money) in recompense. I asked for our monies to be returned as I would not have booked. This was refused. We were told we could look through the brochure and go on another holiday but at their normal prices. They would not give any discount although the beautiful lake view we had chosen and paid for was obscured by orange netting and it was very hot so we could not have the restful holiday planned. IT completely ruined the holiday and changed the holiday. I did complain to Inghams who were completely and utterly uninterested and did not care. They tried to prevent me speaking to a manager and we simply happy to keep the money we paid and not give the holiday we paid for. DO NOT USE INGHAMS UNDER ANY CIRCUMSTANCES

We booked a Mountain holiday in Austria at the 5* Kempinski through Inghams. They were so unhelpful with transfer information when we wanted to change to BA and neglected to mention we couldn't check in in advance on the Thomson charter. Paid for an aisle seat and ended up opposite each other as we couldn't sit together , Thomson's said it would leave a seat free which they would have trouble filling. Got to Innsbruck and then waited at least an hour for several flights to arrive and the transfer was a joke. There was a problem at every resort we stopped in which caused delays while the Rep bit his nails and told us what a hard day he had. We were the last stop and it was clear no provision had been made to take us to our hotel. Finally we got there to find that the 'upgrade when available' as per the Ingham's brochure wasn't available, but the room was lovely anyway. Kempinski was lovely and the staff couldn't do enough for us, food was great. We then had to phone our Rep to understand collection details at the end of our holiday, these were left at reception for us. We were outside 20 minutes early but when we got to Kitzbuhel it transpired the airport coach had left without us. We were called stragglers and asked if we had arrived late. We were then driven at some speed to catch the coach and when we did get on people had to move so we could sit together. Speaking to the man beside me he had similar experiences with the airport transfers. I have never left a review before but when I wrote to Ingham's (another first) I was told it was 'unfortunate' and they countered my comments with the Rep views. Implication was that I had fabricated my version!! They told me they would consider separate transfers for future Kempinski guests so they would benefit from our unfortunate experience. Make sure you read the small print and book with Thomson's!!!!!

We have just returned from a holiday in Austria arranged by Inghams. It was a single week's family holiday which we all needed. But when we arrived at the hotel our room was a full two corridors away from our daughter's. The hotel Q! Resort & Spa - couldn't have cared less and did absolutely nothing to sort the situation out. They did say Inghams knew when they booked the hotel that they wouldn't be able to give us adjoining rooms. I asked the Inghams rep to sort it out. She insisted on speaking to the hotel alone. They later told me that she told them that I wasn't bothered about moving room and not to bother with the situation because I wouldn't be upset. They were therefore surprised when I explained my distress at the end of the holiday. Both companies may be lying, but I wouldn't put my precious holiday in the hands of Inghams - or Q! Resort & Spa in Kitzbuhel. One or both of these companies were dishonest.

second time travelling with inghams not impressed wont be going again no wardrobe or drawer space in rooms booked trip to milan was dropped off where the tour stsrted and told to find our own way to alexandre manzone street to catch coach back no directions very hot day and a 84 year old husband not impressed

I used Inghams for a skiing holiday to Andorra in March. When we travelled we had a slight delay due to strikes by French Air Traffic Control so we're not too concerned. However, we managed to get in a very slow queue at Toulouse airport which delayed us considerably. When we eventually cleared immigration we were unable to locate our bags. We were now getting somewhat stressed which only increased when we discovered our Inghams transfer had left without us! Fortunately, a rep from another company assisted us, found our luggage and a place on another coach. Our plane landed at 11:00 hours and it was 17:45 before we eventually arrived at our hotel. The attitude of the Inghams rep was very unsatisfactory and we were made to feel like we were a nuisance and had held up other customers. I have since complained to Inghams and have been met with same attitude! They don't appear to have a duty of care to their customers at all or have any appreciation what a horrible start to our holiday we had or the fact that we lost half a da I would not recommend travelling with them again. This is the first package holiday I have booked in a number of years and I won't be rushing to book one again.

Came to the Pic Blanc hotel, Alpe D'Huez with Inghams Ski We booked with Inghams and posted a report on Tripadvisor about the hotel in March 2016 when we returned. I had written to Inghams prior to our departure having seen very negative reports about the food at the hotel on Tripadvisor. Ingham's response was there they were monitoring the situation and noted that postings on Tripadvisor were subjective and that the negative reports had to be treated with some caution. The Ingham's brochure had advertised "good four course meals" in the evening. The reality was that the evening meal comprised a buffet of starters, mains, and desserts. The mains were appalling both in quality and presentation. We reported the situation to the Inghams rep when we were there and he noted that he intended to eat there one evening to see the situation for himself. It was clear that Inghams were certainly not monitoring the situation as they had claimed. On return we wrote again to Inghams asking for a refund of the approximate cost of an evening main meal which we estimated to be around 20 Euros for each evening we were at the hotel. Inghams claim now that "We cannot agree Inghams misrepresents the quality of food at the hotel" and "recognise only three courses instead of four were available to you. For this we sincerely apologise. It was our genuine expectation that four courses are provided. I can understand how disappointing not to receive all courses expected. Thank you for bringing this matter to our attention". And the result? A £25 voucher redeemable against the cost of a future Inghams holiday. That works out as a compensation of about £2 per person per night for having to put up with six appallingly disappointing dinners. Inghams have been told what they can do with their voucher. Inghams Ski Holidays? Never again

We booked Hotel Heitzman in Zell am see through Inghams, then were notified that building works were taking place. We were told by guest srevices "Hotel Heitzmann has guaranteed that all of their rooms, including the suit, will not face the building works" 3 rooms that we paid extra for overlooked the buiding works. We reported this in resort, no outcome, just trying to brush us off. We have photos and videos to back this up. I am truly disgusting in this blatant lie... No way to treat a group of 16. No wonder they have so many bad reviews!

Booked a holiday with Inghams because they fly into Innsbruck which was about 17 miles (around a 30 minute drive) from the resort we were going to. On arrival at Birmingham airport we were told that we were being diverted to Munich because the pilot of the replacement airline was not qualified to fly into Innsbruck. This was not a problem but meant a 2 hour drive to our resort. These thing happen. The journey actually took SIX hours and took us to Innsbruck airport and when I complained all I got was contradictions. Having been travelling since midnight and not arriving at our hotel until 6pm this was a shoddy way to treat customers. If you want a grand coach tour of Germany and Austria (not) book with Inghams. If you want a decent holiday with a reputable company book with Thomson.

Young kids with no idea on how to talk to seasoned skiers. Total lack of communication. We were dropped off nowhere near our hotel. When needed seemed to disappear. Notified us of pick up point, then turned up elsewhere. We required a wheelchair and was told one would be available but never turned up. Rep even fell asleep on way to airport, and wasn't even sure if he had the right people on board. We were meant to be picked up at 5.45am , he turned up at 6.15am looking like he'd just finished partying. Please stop employing bits of kids who's only interest is skiing, getting drunk and shagging. Employ better people who are interested in the job and pay them more and I'm sure myself and others would be happy to pay more for better service instead of the poop I've just received.

All well until last day. NO breakfast because they forgot to arrange it.NO transfer to airport. Kept waiting until a taxi arrived just making to airport. No time to eat at airport. No duty free. They didn't arrange food on plane. Not so much as sorry. Contacting them on return. No response worth having. Plenty of we will email. No they wont. We will phone you back. No they wont. A cheque for £7.58 is all a customer is worth. This is the rudest most uncaring company I have ever used. Never again. Be warned they don't give a dam. PS the cheque will be returned to them. Perhaps they can put it towards staff training on how not to be so rude.

Just had a week at the fabulous Hotel Grand Terme in Sirmione for our 25th Wedding anniversary, it was absolutely fantastic from start to finish. Seamless transfers with an Inghams Rep who was passionate about her work. The staff at the Grand Terme were so attentive and nothing was too much trouble, fantastic setting and facilities, we could not fault it.Thank You. We look forward to booking our next holiday with you.

just came back from austria from an inghams holiday flying with denim air. After failing to turn up for the outgoing flight the denim air pilot on the return journey from innsbruck decided to take off over half of the luggage and leave it at innsbruck airport without telling anyone. when asked why after landing he said the wind direction at innsbruck had changed and therefore the weight on planewas a problem. If this was the case why the hell did he fly and not get passengers redirected by coach to Munich as had happened on the outgoing journey. Not one family or couple had all their cases and had to queue for up to 2 hours reporting lost luggage,nearly 100 people. Its an absolute disgrace and Inghams should be ashamed for continueing to use this DENIM AIR and upsetting and losing so many customers . If you are booked with them good luck youll need it

Had a 2 centre holiday in August 2015 with Inghams to Interlaken and Weggis in Switzerland. All arrangements were excellent, rooms as requested, dietry needs passed on to the hotels. Even my wifes birthday treated special by Hotel Zell am See in Weggis. Hotels were perfect and as described in the brochures. Travel was easy using swiss fly/rail and all bags arrived on time with absolutely no effort by ourselves (highly recommend). I have given this holiday 5 stars even though the representative on our first week at Interlaken was terrible, she was not there to meet us off the train, 15 minutes late, and her welcome talk was useless, never really listened to what we wanted just went into overdrive with her speech. Fortunately our transfer worked well and on arrival at Lucerne we had the best ever representative (Inghams please note.. Olly from Sheffield). He was smart, friendly, helpfull, listened to our likes etc and so courtious. He made our stay there trouble free, and especially the trip home, which he managed unbelievably. We have travelled with Inghams many times and will remain loyal to there Lakes and Mountains holidays.

Just come back from Vienna, no welcome pack, no 72 hour Vienna pass as per brochure. There is no rep in Vienna had to ring area office in Innsbruck told by girl in office to buy cards and get receipt be refunded when back home, she would speak to area manager and he would contact us he never did. Very nice rep from Salzburg got in touch and she was excellent organised cards which we got on the Thursday evening, and she sent us welcome letter and trips book able through hotel which we got on the Saturday, 3 full days into holiday also details of our transfer back to Vienna airport on the Wednesday.This shouldn't happen someone must check that clients get what's promised am awaiting reply from Inghams to our complaint.