Atlas Choice Reviews - www.atlaschoice.com

★★★★☆
3.8 / 5
77% of users recommend this
  • Customer Service

  • Value For Money

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★☆☆☆☆

“Charged Twice! And No Refund! ”

Written on: 15/12/2016 by Lane254 (1 review written)

Atlaschoice is a nightmare, I wish I had read the reviews of all the others who also were booked twice! I booked for hire car from Germany to pick up in Birmingham from Easirent. Easirent had not received any money from Atlaschoice so the only "choice" was either to have NO CAR or pay again! I had to pay again because I had "NO CHOICE" Atlaschoice just blame Easirent and my Bank refuses to book back the money. So I have lost the money in full! I wish I knew how fraudulent they were… Read Full Review

Alex53's Comment

Written on: 16/12/2016

take them to small claims court for £35.00. You get cost back when you win!

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Eddieedmund's Comment

Written on: 16/12/2016

I live in Germany so it would be too difficult. But thanks for the tip

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★☆☆☆☆

“Absolutely appalling service and a complete let down”

Written on: 15/12/2016 by Soloandsooty (1 review written)

I am writing this review to express my disappointment about your company. We wanted to have a hassle free holidays in Spain and trusted you to rent a car with one of your local business partners (Dickmans). We arrived on our first day to fetch the car and had to pay 950 Euros deposit (785.12 plus 21%), which in theory they would put it back after 28 working days given that we brought the car in the same condition, which we did. Staff at the desk try to bully/scare you into taking their… Read Full Review

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★☆☆☆☆

“CHARGED TWICE !!!!”

Written on: 15/12/2016 by rudiger10 (1 review written)

Paid Atlas Choice in full prior to going on holiday. When I returned the car to Avis at the airport,I had to pay again as Avis had received no money. So have been charged twice for the car. Ringing Atlas Choice is a nightmare and currently struggling to get a refund. Do not ever use them… Read Full Review

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★☆☆☆☆

“CHARGED TWICE !!!!”

Written on: 15/12/2016 by rudiger10 (1 review written)

Paid Atlas Choice in full prior to going on holiday. When I returned the car to Avis at the airport,I had to pay again as Avis had received no money. So have been charged twice for the car. Ringing Atlas Choice is a nightmare and currently struggling to get a refund. Do not ever use them… Read Full Review

Alex53's Response to rudiger10's Review

Written on: 16/12/2016

Take them to small claims court for £35.00. You get cost back when you win.

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★☆☆☆☆

“No help if issues arise”

Written on: 15/12/2016 by Cesarn219 (1 review written)

I got charges on return from holiday to my credit card which turned out to be for the same amount that I paid for in cash on returning the car. It was for the automatic toll scanned in the car. Atlaschoice just told me to do one and contact the company direct. Just book direct is my advise, why give a fee to an intermediate who wont assist if you are defrauded?… Read Full Review

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★☆☆☆☆

“Malta Acquarius beware”

Written on: 15/12/2016 by Maxwell163 (1 review written)

Check and print all terms and conditions at time of booking - otherwise you may be in for a serious shock when you come to pay. 120% more in my case. Every opportunity to charge extra will be taken. Better in the long run to use established companies even if they appear to cast a little more at the beginning… Read Full Review

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★☆☆☆☆

“terrible!”

Written on: 15/12/2016 by ggDay209 (1 review written)

I'm in Dublin airport arranging coach travel as the atlas outfit have let us down. We paid £45 for 5 days rental in Ireland. When we got to the rental co. They had not been paid for the car rental and said atlas are in the process of liquidation as from 14/12. Our rental company wanted €53 for rental plus an insurance ondrmnity which we believed was covered. I phoned the 0208 number an they denied liquidation but then said they had cancelled our pymt but nit too us all nd could not explain… Read Full Review

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★★★★☆

“Great value and car was fine”

Written on: 14/12/2016 by r.gale123 (2 reviews written)

Used Atlas to hire car for 3 weeks in Mauritius. The only slight hiccup was a small delay on arriving at the airport but apart from that the local hire company (Coastal Tours based in Grand Baie, Mauritius) were god value, responsive and reliable… Read Full Review

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★★★★☆

“Great value and car was fine”

Written on: 14/12/2016 by r.gale123 (2 reviews written)

Used Atlas to hire car for 3 weeks in Mauritius. The only slight hiccup was a small delay on arriving at the airport but apart from that the local hire company (Coastal Tours based in Grand Baie, Mauritius) were god value, responsive and reliable… Read Full Review

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★☆☆☆☆

“When i got to my destination the service was terrible....”

Written on: 14/12/2016 by McCanngo117 (1 review written)

When i got to my destination the service was terrible. The customer service was not good as they did not know how to respect or manage a conversation with the customer. They also gave misleading information as the person who I spoke to didn't handle the situation well. When we went to pick up the car another member of staff was also disrespectful towards one of my relatives saying that "the conversation had nothing to do with him and to back off'. … Read Full Review

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★☆☆☆☆

“Hello I can only write that I am dissatisfied with the...”

Written on: 13/12/2016 by 182Floyd (1 review written)

Hello I can only write that I am dissatisfied with the service state partner in the grand canaria.I think that I did not get a concrete answer to my question. not recommend anyone renting a car in Gran Canaria, the state company orleando. I might add by wep page is not the cheapest car ( as you show ) you farewell I never again want to be rippe… Read Full Review

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★☆☆☆☆

“NEVER EVER BOOK WITH THEM”

Written on: 13/12/2016 by ihateatlaschoice (1 review written)

Two months after we rented a car, we got a mail from the local hire company that they have to charge us for money that was never paid ot them. And as I read other reviews, Atlas choice frequently doesn't pay its local hire companies, so the clients are charged twice. They should be banned for this kind of practice… Read Full Review

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★★★★★

“Very good service”

Written on: 13/12/2016 by CoraEnglish297 (1 review written)

We had very good experience with Atlas Choice. Staff very friendly and professional. Car was waiting for us after we landed. We got even bigger car for the same price. Car was very comfortable and we didn't have any trouble with it during our stay. We used the out of hrs service for additional price. Very happy with the service… Read Full Review

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★★★★★

“Good hire!”

Written on: 11/12/2016 by 110Pittman (1 review written)

No problems at all, smooth deal… Read Full Review

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★☆☆☆☆

“do not use”

Written on: 11/12/2016 by pissedofforlando (1 review written)

Left me in Orlando with no choice but to book again after taking my money. Dollar/thrift won't honour their vouchers and you won't know until your try to collet your vehicle. Ender up paying again and double st the desk because altaschoice clearly isn't either trading or is isn't trading like a normal business would Save yourself the pain and cost… Read Full Review

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★★★★☆

“So Far So Good”

Written on: 11/12/2016

As a frequent user of Atlas Choice (Car Hire)I have been impressed by the opportunity to speak to a customer service member if necessary, the prompt resolution of any (albeit few) problems and the written detail provided and clarity of that information. Over the years I have used them it has improved. The choice and range of vehicles is acceptable and the price charged is fair. The £35 deposit takes the edge of the subsequent payment on collection. I constantly baulk at the insurance excess… Read Full Review

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★★★★★

“always excellent service”

Written on: 10/12/2016 by SusiP13 (1 review written)

We've used Atlas for the last 5 times we've booked car hire and never once been let down… Read Full Review

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★☆☆☆☆

“Double payment and AtlasChoice support is not able to...”

Written on: 10/12/2016 by DenisLee (1 review written)

This is not the first my booking via AtlasChoice but this time the quality of support team assistance is terrible. See the details of the case below. More than a month after the rented car was returned I was charged once again for the booking by the supplier (esirent). The explanation of the supplier was ------- "Unfortunately, your booking agent, Atlas Choice, have failed to pay for your car rental. As a result, we have charged your credit/debit card for the vehicle rental totalling £246.88… Read Full Review

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★★★★☆

“Car Hire Tenerife”

Written on: 10/12/2016 by IvanGray1965 (1 review written)

All went well apart from queue at Gold car desk due to some customer problem. However, GC soon dealt with it… Read Full Review

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★☆☆☆☆

“Goldcar is worst car rental”

Written on: 09/12/2016 by Wayne161 (1 review written)

We have rented cars via Atlaschoice four times now. Every time we had a different supplier in country. While we had not a problem with Atlaschoice before, this time we had a very bad experience with Goldcar rental from Milano Malpensa airport. We had hired the car online and paid in advance - so we thought. When we arrived, Goldcar tried to charge us a 'service fee' for the petrol in the car. This should normally be included in the general car hire. When we questioned the fee, the employee (and… Read Full Review

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