Atlas Choice Reviews - www.atlaschoice.com

★★★★☆
3.8 / 5
77% of users recommend this
  • Customer Service

  • Value For Money

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★★★★★

“alicante car hire”

Written on: 29/12/2016 by O'Rourke229 (1 review written)

great service, easy drop off, car was clean and in good condition and staff very helpful, we will use again… Read Full Review

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★★★★★

“Car Hire in Portugal”

Written on: 28/12/2016 by Copeland218 (1 review written)

The service was excellent and pickup and paperwork were quick.The car was clean, everything was explained clearly. During the 15 days we had no problems and were able to drop the car off at the airport at a place close to departures… Read Full Review

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★★★★☆

“Smooth ,rapid and efficient”

Written on: 28/12/2016 by wmJames378 (1 review written)

Smooth ,rapid and efficient. Found the car hire boot quite easily at the car park. Car was in good conditions , however make sure you check every scratch and dent before you leave. Quick and painless return and by the time I check through passport control I had already received a receipt.First class service at low fares. … Read Full Review

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★☆☆☆☆

“no car, no money back”

Written on: 28/12/2016 by BryannaSalisbury345 (1 review written)

we booked a car for january 2017. Onfortunately the car rental office will not give me the rented and paid car becouse atlasoption/ atlaschoice hasn´t paid them. So I have to book and pya a new rental car… Read Full Review

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★★☆☆☆

“Not sure if it was atlas fault”

Written on: 27/12/2016 by SkylaDuggan (1 review written)

Thrifty in natanya israel which is where atlas told us to go were totally rubbish. They did not have a car ready, it was a newish car but battered. We only wanted a small but this car was the only one they had. We had to go to the garage to pick it up. It was filthy. Someone had berm smoking in it. We were if to a function and as thrifty had kept us waiting we had to swallow it and keep the car. We had the same problem on returning it. Had to wait fot someone to say it was okay. Now thrifty… Read Full Review

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★★★★★

“Good car good service”

Written on: 26/12/2016 by Taylor157 (1 review written)

I was very happy with the car and service for the price you pay I strongly recommend . On the way back is a bit difficult to found the park I recommend to ask when pick up the car the rest was excellent I go with them again… Read Full Review

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★☆☆☆☆

“Hallo Atlaschoice, bin gerade auf diese Mail...”

Written on: 25/12/2016 by 365Tucker (1 review written)

Hallo Atlaschoice, bin gerade auf diese Mail gestossen und wollte ihnen dann doch noch Feedback auf die damalige Fahrzeugmiete geben: Service: war sehr enttäuschend, um nichtzusagen unter aller Sau. Da ich damals keine Kreditkarte dabei hatte, konnten wir nicht das Auto mieten. Die Keditkarte meines Mitreisenden wurde nicht angenommen, warum auch immer. Bei dem Versuch das Problem zu lösen, waren die Angestellten wenig bis garnicht hilfsbereit und auch unfreundlich. Nur nach mehrmaligen… Read Full Review

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★★☆☆☆

“Terrible customer service”

Written on: 24/12/2016 by Evansnl33 (1 review written)

In July 2016 I hired a car via Atlaschoice with Locauto in Pisa, Italy. On return I found that my credit card had been debited 49 euros. I contacted Atlaschoice several times by both phone and their website support centre but they consistently failed to resolve my complaint. In November I received an email telling me that the charge was for administration costs for a 'penalty charge'. Despite numerous request they have not provided any details or evidence of this penalty charge and I have not… Read Full Review

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★☆☆☆☆

“Company bankrupt”

Written on: 23/12/2016 by disgruntledintheUK (1 review written)

This is to help those who have actually rented and returned the car via atlaschoice but now (recently) had their credit cards charged by the local companies. Here's what you do (I just went through it myself, rented in Nov, charge came through 30 days later). 1. e-mail the car rental company for the full explanation as to what the charge pertains to (will be useful for your credit card company) 2. Call the credit card company, say you want to dispute a charge, as the card charge was… Read Full Review

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★★★★★

“Competitive price good service ”

Written on: 23/12/2016 by Hortonba29 (1 review written)

Always good choice of vehicles at competetive prices. Sometimes difficult to tell if your getting the special offer or promo code price but still usually cheaper than other sites. Not always the newest cars but good value. This rental we got a 5 door Puegeot 107, surprisingly roomy, although a bit rattley, would be happy to gave again as very easy to drive, park etc A shame Portugal has put tax on airport car pickup but certainly means theres plenty of space in the car park Would… Read Full Review

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★☆☆☆☆

“Liquidation”

Written on: 23/12/2016 by Sheppee (1 review written)

We had a reservation for a car over Xmas booked through this site. I received an email o. The 23rd of December saying that the reservation 'would not be honoured' due to circumstances. After calling arou d a bit it sounds like this company is goi g into liquidation - the location that I was due to pick up my car from has no booking for me and I have had to deal with the. Ank most of the morning to dispute money paid to atlas choice. In top of that its Xmas... so we wont be seeing family as a… Read Full Review

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★★★★★

“Atlas car hire”

Written on: 23/12/2016 by Dominguezgv464 (1 review written)

Great service and a good deal from Atlas. Sometimes a bit of a wait when picking up but dropping off is hassle free and easy… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 23/12/2016 by Kamrenx1993 (1 review written)

Booking cancelled by Atlas choice at the absolute last minute and I have to contact my credit card company to get a refund. Do not use, Major expense in rebooking and time in seeking a refund through the credit card… Read Full Review

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★☆☆☆☆

“Absolutely disgusting ”

Written on: 23/12/2016 by Grady340 (1 review written)

I think giving this company one star is far too generous. We arrived into th U.S after a long haul flight to be greeted with an email telling us our car rental was no longer booked. Atlantis choice also stated they would not be refunding us or providing alternate transport in fact it clearly stated they would do nothing at all, claiming a refund was also down to ourselves. Being left stranded in Orlando was not how I expected to spend my Christmas holidays . I have no idea how they are… Read Full Review

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★☆☆☆☆

“Invalid Voucher ”

Written on: 23/12/2016 by AspenHolbrook285 (1 review written)

Booked a car 2 months ago, today, 3 days before I fly I am told that the vouchure is not going to be valid and that they can't offer me any help with the matter. They go on to say I need to claim through my credit card company as they are unable to refund me.... Something went horribly wrong and the customers are paying for their mistakes. No one answering the phone or emails. Section 75 credit card refund!… Read Full Review

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★☆☆☆☆

“Let me down the day before travelling”

Written on: 22/12/2016 by PAULMCOLLINS (1 review written)

Got an email the day before departing for the UK, to say that they could not honour my car hire, and they couldn't refund me, but to get the refund via my card provider, I paid in advance on a debit card, so not easy to get my money back, and I had to pay 55% extra to get a car at short notice elsewhere. Disgusting way to treat a customer, never again… Read Full Review

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★☆☆☆☆

“Being billed twice. Now won't answer 'phone”

Written on: 22/12/2016 by Farrellns1958 (1 review written)

I rented a car via these people back in August. Everything went fine with the actual car rental company. 5 months later I get a charge on my credit card from the rental company in Spain because AtlasChoice haven't paid them, so they're billing me instead. I've now paid twice. I've telephoned AtlasChoice dozens of times on more than one telephone number and there's no reply to any one of them. Decide for yourself if they're an outfit you want to risk spending money with… Read Full Review

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★☆☆☆☆

“WARNING-AVOID THIS COMPANY”

Written on: 21/12/2016 by Lawsonvx85 (1 review written)

We booked our hire car for Iceland with Atlas Choice who brokered the car hire to Green Motion. That went well! On our return Green Motion contacted us to say that they have been unable to claim their money from Atlas Choice also known as Everyshine Ltd and took full payment again from our credit card. We have been chasing Atlas Choice every week since our trip any their customer service is non existent, basically they take your money and then you get charged again by the company the broker… Read Full Review

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★☆☆☆☆

“Terrible service ”

Written on: 21/12/2016 by Jonathonn29 (1 review written)

Hired a car in early November for a trip to Cairns 12 day hire. I had booked and paid $738.07 I received a voucher to produce at pick up. On arrival to pick up the car today 21/12/16 I was told that the company's vouchers wouldn't be honoured. So basically I too am car less. It's so near Christmas now and prices have gone through the roof. I have emailed and not received a reply. This cannnot keep going on. I wouldn't even rate this company. I had some friends that also used this company… Read Full Review

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★☆☆☆☆

“Do Not use this company”

Written on: 21/12/2016 by 1953Goodman (1 review written)

Booked a hire car in November for our trip to Perth Australia,full payment taken immediately by Atlas Choice, received email 2 weeks ago from Perth Rent a Car telling me they had cancelled the booking as they had not received the payment from Atlas,numerous emails from Atlas telling me they had IT issues which they were trying to sort then today got email saying booking would not be honoured,told they could not refund payment and needed to get bank to do a charge back. Do not use this company… Read Full Review

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