Atlas Choice Reviews - www.atlaschoice.com

★★★★☆
3.8 / 5
77.3% of users recommend this
  • Customer Service

  • Value For Money

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★☆☆☆☆

“Where is my money???”

Written on: 13/01/2017 by mmDean96 (1 review written)

Your operator has written off the money from credit card Rent plus Prague, revolucni 1044/23… Read Full Review

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★☆☆☆☆

“Awfull Company”

Written on: 12/01/2017 by disgusted1235 (1 review written)

This company suddenly cancelled the booking I made in August 2016 and with only a month to go. They are refusing to refund the deposit I made. Do not use them find a reputable company. They also say sort the problem out yourself… Read Full Review

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★★★☆☆

“We waited over 2 hrs to receive car at the airport.”

Written on: 12/01/2017 by ggmail (1 review written)

We have hired a car several times previously and had no problems, however on this occasion the car was not at the airport when we arrived and we had to wait 2 and a half hours… Read Full Review

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★☆☆☆☆

“company bust ”

Written on: 10/01/2017 by momo1111 (1 review written)

I have booked two cars for this Christmas with Atlas choice, one week in France and one week in Spain. They allegedly book the cars with one of their partner for me and when I showed up to collect the car I was told that the company has stopped paying them since September. In other words they are taking money from people but not fulfilling their contract. I had to book a car from another company which told me they had the same problem with Atlas Choice. It is clear that the company are bust and… Read Full Review

Webbersharon's Response to momo1111's Review

Written on: 10/01/2017

We had the exact same problem regarding our booking in Lanzarote for Christmas. I've emailed & phoned to get a refund & have been told to claim the money back through our credits card. I've been told this will take a minimum of 8 weeks. We are very annoyed with Atlas choice as we then had to get a car through Gold car who ripped us off to the sum of £300.

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★☆☆☆☆

“No car”

Written on: 09/01/2017 by jenku (1 review written)

We went to pick up our prepaid rental car in Orlando the week before Christmas and the company said the reservation was cancelled by Atlaschoice. When I checked their website, it still said paid in full and confirmed. No other cars available through them, so we were on our own. Of course Atlaschoice was closed for the weekend, so couldn't get any help. Had to go wait in a random car rental company line for an hour to try and get a car, and pay airport prices. Just disputed the charges on my… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 07/01/2017 by xmGray364 (1 review written)

Booked via atlas choice whom failed to pay the car rental company. Subsequently the car rental company took payment from credit card two months after rental. Atlas choice refused to refund and just advised me to contact the bank. Stay away, likely to be in administration!!… Read Full Review

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★☆☆☆☆

“worst service ever”

Written on: 06/01/2017 by IRAN (1 review written)

Still waiting for 'hold'on credit card to be released after 2 months. Staff including the manager giving me runaround, have to contact head office etc etc complete lies. Opening a case with credit card company. Absolutely amazing though, dollar thrifty can apply a 'hold'on a credit card but dont know how to release it!!!!!!!!!!!. Complete farce!!!!!!!!!!!!!! Stay well away from this car hire company at all costs dollar thrifty, seymour street, downtown, vancouver stay away renters… Read Full Review

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★☆☆☆☆

“charged TWICE”

Written on: 06/01/2017 by martincarhire (1 review written)

Paid full cost to Atlaschoice for rental, upon returning car, company said they had not been paid so I had to pay again. Contacted Atlaschoice again they said it was not their problem and I should make a claim on my credit card company In otherwords' go away we are not interested'. SO IF YOU WANT TO PAY TWICE USE ATLAS RIP OFF… Read Full Review

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★☆☆☆☆

“I bought collision insurance from Atlas and they...”

Written on: 05/01/2017 by Adalynw340 (1 review written)

I bought collision insurance from Atlas and they approved my claim in October, it is now January and they just responded that they will not honor this claim, it would have been about750 an dollars!I feel cheated as I had done everything in good faith, but constantly got the run around… Read Full Review

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★☆☆☆☆

“Have just lost a large sum of money with this company...”

Written on: 04/01/2017 by BrielleWallace442 (1 review written)

Have just lost a large sum of money with this company after paying for car hire up front for a holiday on 14th January. They have just gone bust and will not honour a refund. In fact the guy on the phone just hung up on me. DO NOT USE THEM. 4th January 2017… Read Full Review

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★★★★☆

“Great price - good service”

Written on: 04/01/2017 by sjsbrown (1 review written)

Excellent car - nearly new Mercedes. Super price - great service. Mallorca is a fabulous place to hire a car the roads are brilliant… Read Full Review

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★★★★☆

“Excellent service, very fast and efficient.”

Written on: 04/01/2017

My experience was very good. Very quick service on arrival, no waiting whatsoever, car was exactly as expected, staff were helpful and the car was very clean. The only reason I gave a 4 rather than a 5 relates to the car, not the company or staff. The Skoda I rented had a raised area with a gap in the centre of the steer where. My jacket was wax cotton with a zip at the coff and the cuff and zip got stock in the centre area a number of times when I was parking/turning the steering wheel. After… Read Full Review

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★★★★☆

“Efficient and a good price!”

Written on: 04/01/2017 by 1961Finch (1 review written)

We were met at the airport and although there was a half hour delay between meeting the rep and boarding a mini-bus, we felt "looked after" in the fact someone knew about us! We picked up the car and were slightly disappointed to be given a 2007 Ford Focus estate that had been around the block more than a few times. However, we couldn't fault the car and it served us well throughout our stay. Taking the car back was easy and just what we needed after a nice break and catching a very early… Read Full Review

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★★★☆☆

“Good Service, Car ok”

Written on: 03/01/2017 by Paul-Essex (1 review written)

Service was good, car was very scratched and marked, however performed adequately (no break downs or problems). Given the low cost, it was reasonably good value… Read Full Review

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★☆☆☆☆

“Bad payers”

Written on: 02/01/2017 by Chrism60 (1 review written)

I booked a car hire in August for Portugal in December only to find on arrival I had to pay the hire company again as Atlas choice had not paid there bill, this had been an issue since September yet Atlas never thought to contact me, I will NEVER use them nor recommend them in the future. … Read Full Review

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★☆☆☆☆

“Atlas Choice, a robbery !”

Written on: 02/01/2017 by ReginaldDowd (1 review written)

I booked a car for 5 days in Sicily between the 26th and 31st of December 2016. We booked through AtlasChoice at Firefly car rental for 77€. When we arrive at Firefly office with our voucher to get the prepaid car, Firefly officers told us that AtlasChoice got bankrupt and that they had no car to give us as they were not paid by the latters. We tried to reach AtlasChoice by phone call but they did never answer, we tried to send them emails but the contact section of their website is locked… Read Full Review

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★★★★★

“Great prices, great service”

Written on: 01/01/2017 by glosteroldspot66 (1 review written)

I hire cars for Spain 2, 3 sometimes 4 times a year. At the moment this company is the best on price and this is matched with very good service and problem free hiring. The hire does not generally include free additional driver, but even adding in the extra cost of this, Atlas are still best on price… Read Full Review

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★☆☆☆☆

“Still waiting for my card to be refunded the deposit...”

Written on: 01/01/2017

Still waiting for my card to be refunded the deposit after 1 month even though i was told 15 working days?? One member of the staff told me it would be ok to retun the vehicle with 1/8 missing from fuel tank . I returned the vehicle with nearly 1/8 of a tank to a different member of staff and was charge a ridiculous 41 cad The cost to fill the tank would have been only 62 cad. Im very dissappointed with this car hire And will never deal with Dollar thrift again… Read Full Review

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★★★★★

“Good service as always, would recommend this company”

Written on: 30/12/2016 by LeonardoGarza (1 review written)

Good service as always, would recommend this company… Read Full Review

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★★★★★

“car hire the easy way”

Written on: 29/12/2016 by piethatcher (1 review written)

As soon as I rang the office at east midlands life became simple. Within a very short space of time I was picked up by the by the company mini bus. On arrival at the office all the paper work was quickly completed in a friendly and efficient manner. Hand over of the car was equally painless. On return everything was just as simple, car return and transport to the airport done quick and with no fuss. Thank you… Read Full Review

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