written by lyndacar21 on 16/07/2008
Never normally write reviews and have noticed that the reviews written are always negative. I felt I should write a review as was very pleased with the service, especially after the stress of having the hire car smashed on the first day!! Would definitely book again.
written by on 11/07/2008
Had a great car rental from them, could not fault at all. Great service and easy to book. I would recommend Atlas Choice.
written by DontuseAtlasChoice on 07/07/2008
My wife, six month old son, my wife's cousin and I arrived in Olbia, Sardinia on the 3rd of May 2008. We went to the car rental part of the airport. Atlas choice was the company as stated on the document I printed off after booking on the internet. After not been able to find a car rental company called Atlas Choice I checked the document closer and realised it was not the correct voucher, it was a receipt of the booking. I asked at each of the car rental booths if they took bookings through an internet company called Atlas choice. I was told that Mida Travel was the car rental company I needed but there was nobody on the desk. The Mida travel representative did not return to the booth for another 50 minutes. When he eventually came back I told him my name, and he told me he had all my details on his computer. When I presented him with the document (not the correct voucher), he informed me even though he had my details, he claimed that he could not give me the car as the previous 12 times he had done this Atlas choice had not paid them for the car rental.
I asked him if I could use his Internet, and he told me he was unable to help. I then phoned Atlas choice, I asked him if we could cancel the car rental, I was told I could not (I have later found out I should have been able to cancel and receive a full refund) he then asked me if he could speak to the representative at Mida, He then told me he was going to fax the correct voucher through straight away. We waited for over an hour. When I tried to call Atlas Choice back they did not answer the phone or they hung up on me. We then decided to get a taxi to our apartment and then return after getting my parents to fax the voucher to a nearby hotel at a cost of 80 euros for the taxi and fax. When I returned to Mida travel with the voucher, they told me I was supposed to pick up the car at 12 o'clock and was therefore too late. I was starting to think this was some sort of wind up and was looking out for the TV cameras. No TV cameras came, after a lot of hassle I eventually received a Fiat Panda. When I returned the car (in the same condition as when we collected it). The person at Mida had a long queue and asked me to put the car keys in the quick deposit box. On returning to England I found Mida travel had taken 228 euros out of my account on the 13th of May. When I tried to speak to customer care at Atlas Choice I was told that I had to email my problem. When I asked to speak to a senior supervisor I was refused. I sent my email, they told me my version of events 'were really near to the truth', they also informed me the money was taken due to 'glass of the right light on the front was broken. I have just received documentation with a receipt for the 228 euros which is dated for the 31st of May 18 days after the money was taken out of my account!
We went with Atlas Choice and Mida travel as they were the cheapest on the internet, to hire the car (Fiat Panda) for a week ended up costing me over 600 euros nearly £500.
They are the cheapest company for a reason!
written by on 03/05/2008
Advertised at least two choices of rentals on dates which they advertise as available which were not. At present been waiting 6 days for a confirmation on a booking request. Guaranteed a response from a supervisor Friday midday the sixth day, no response, not answering there phone all day Saturday not open Sundays, so earliest response 9 days if then, doesn't inspire much confidence. Would not recommend, I wouldn't book through a broker the price might be quoted cheaper, but the time delays might Jeopardise availability, on this occasion, very inconvenient.
written by on 23/01/2008
We hired a car in Sicily through Atlas Choice and waited 2 hours to pick the car up - there was only one girl on the desk and she was pleasant but very new and slow - there were only 3 of us in line which was just as well. The car was very battered but we did ensure that every scratch was written down so were surprised to find a £6 charge appear which we have now been told was tax and as all taxes were included on the contract this should not have happened. I know it isn't a lot especially after reading of other people's charges, but it should not happen. Thrifty were the company who charged but Atlas should have sorted it out as they were the company we booked through.
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