This has been a horrible and frustrating experience for us in dealing with Space Kitchens and in particularly their Dundee Scottish office. The company went into administration this summer and we lost our deposit, despite cancelling the contract for the kitchen within 24 hours of signing and sending this notice to the Blackburn office by registered post. Delay and put off messages one after another from both Blackburn and Dundee offices and no revisit from the Dundee area manager to try and resolve the issue. Then we find they have been taken into administration and the administrator told us we have little chance of having your deposit of £100 back. The company is now trading under a different space kitchen related name but I will not give them the time of day. The annoying thing is that they have tried to sell us a kitchen again but direct from the Blackburn office - the cheek of it!

The quality of our Space Kitchen is very good, the salesman was very excellent, quick, informative and no pressure. I had I admit several quotes before and he was right what he said about the market, he was not a young kid.
Fitters good.

The salesman was brilliant, not like all these others. One thing: please stop making 10 calls when one will do!

I orginally agreed the price and style of my kitchen back in July 08. However, ever since handing over my deposit, everything has went from bad to worse. Firstly, they could not provide me with the original specification of my kitchen, and the finance was all wrong. Their customer service is a joke, they do not help and just avoided me. Also, the managers are very rude. I am seeking my deposit back and cancelling my order, as from my view, if they cannot resolve this matter before the actual order, and installation of the kitchen, I do not want to even imagine the kind of problems I will face when it comes to installation.

This has been an overall difficult experience for us with Space Kitchens. The magic corners were useless. The door was unable to carry the size of the internal system of the cupboard and I had to have it replaced with conventional shelving. This was before the year's guarantee was up. As far as the second magic corner cupboard is concerned, the drawers are unable to carry any weight and the hinges are fragile. This was after the first year of the guarantee was up and now I cannot get it fixed as Space Kitchens has gone into administration. I am still paying for this kitchen!
The ovens (now just over two years old) are now peeling! Yes stainless steel ovens are peeling! There appears to be a plastic coating over the stainless steel (not the blue protection placed over the stainless steel during delivery). Space kitchens were notified in February and still have not followed up properly. I am still waiting for the oven suppliers to resolve the problem., with many calls to Space and Teka (I went through two dishwashers in the first six months before one was fitted that actually survived a few washes). You have to be exceedingly persistent and tenacious to get any action.

From my experience Space Kitchens have been very poor - My advice right from the start is: do not invite them into your home, and under no circumstances hand over any money to them!

We received a call from them after I had registered on their website and agreed to have a man over. He was very nice but did the apparently mandatory hour long sales spiel about "what the company is" and then spent a long time as what I would describe as 'umming and ahhing' about how tricky it would be to design a kitchen for our tiny little room.

Several cups of tea later and it was nearly 11pm and he finally costed it - over 13k for a few units and basic appliances. No way, we said. We then went through the negotiating process which I can only describe as resembling 'Deal or No Deal' when he rang up his boss and put him on speaker phone. In the end we got him down to £5,800 which seemed OK for a kitchen which we were assured was top quality, and which would be "fully fitted". We were still unsure about signing anything, as we still needed to check about how we were going to finance it, and as it was the first company we had seen, but were assured we might as well as we could cancel it the next day and not be any the worse off. So we did and exhausted went to bed.

The next day I checked about the terms of the loan I was going to use and found that we would not have been able to access the cash until later than planned, so called Space Kitchens and explained I wanted to cancel. "Oh no, we'll just put back the installation until later". I said sorry but if we did that and anything went wrong we'd lost the £600 we'd put down, so we'd like to cancel. I was then put through to the designer who I felt was suddenly slightly less friendly and forthcoming. We sent back the form and expected the money back ASAP.

Then we looked them up on the internet and saw all the bad reviews, and got a little nervous, so I called one of the many numbers and asked them when the money would be back. "Within 14 days" I was told. OK.

A few days later we get a call from the "Factory" division in Blackburn which they said is completely separate from the main company and they could give us the same kitchen at a "rock bottom price, much cheaper than the 5.8k, and with interest free credit for 12 months" as long as we had a designer over the next day. OK, I said, provided this doesn't affect my deposit coming back. I rang the next day to Head Office to put this point across and told them I wouldn't be buying anything until the money was back in my account. They assured me they would run the cancellation form down immediately and it would be back the next Monday or Tuesday, and that it was fine if we just met with a designer that night and got to a price.

That night he came, and was very nice but it was pretty much impossible to work out how he was different to the previous one. 1 hour later and we had our "rock bottom" price - just £100 cheaper than the 5.8k we were quoted before. Apparently his boss could lower the price if we signed today.
No thanks, we said. Goodbye!

It is now a week later and I still don't have my money back. I called today and Accounts said they had no idea we had even cancelled.
So my advice? Do not bother with Space Kitchens. We are going to buy from B&Q or Ikea and have a local, recommended builder, fit it.

If they can improve their customer services (including delivery) and communicating and updating customers then they could be a good company to do the business..but recently one of their surveyor's said that they have made number of people redundant...

I would never recommend this company to anyone. The whole experience of having my kitchen through these has been a complete nightmare. When i went to a carpet shop for a quote for replacing my dining room floor, i found that the manager himself was having similar problems with the same company. i am at present pursuing a claim with the help of trading standards. The one good thing that i have found is that by purchasing the kitchen on finance, the finance company themselves become liable. they are being made to sort all this mess out with space kitchens by the financial lending association. They should be named waste of space kitchens as this is more fitting for such a company.

Overall, the quality of products is OK. However, the workmanship was poor. The mitre joints on my worktops were filled, resulting in staining of the work surface. The joiner carried out the plumbing, resulting in leaks under the sink. There are 1/2 inch gaps between the worktop and the wall. Space Kitchens told me that a good tiler will tile to meet the gap, and they said the stains on the work surface are acceptable. The rep recommended I get another company to report on it, but if the report is bad, it will probably make no difference anyway.

The quality of the Shaker Kitchen that I got from Space Kitchens is outstanding. The fitting is impeccable, and customer service was second to none. I'd recommend them to anyone. They delivered exactly what they said they would do - my dream kitchen. Need I say anymore?