Space Kitchens www.spacekitchens.co.uk

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Space Kitchens www.spacekitchens.co.uk
★★☆☆☆
1.8
20.0% of users recommend this
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  • Value For Money

Summary

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“Do not go with this company, they are diabolical. I...”

★☆☆☆☆

written by on 26/08/2010

Do not go with this company, they are diabolical. I know someone who has recently started working with Space under the impression they were going to be a kitchen designer, turns out it's more of a sales job (this wasn't specified) but because they can't find anything else in the current economic climate, he's stuck with this 'job' for a while, whilst they try to find something more ethical.

They are expected to spend at least 4hours at someones house (they get told that the pitch, if done right should take 4hours minimum which i don't see how. The 'managers' if you can call them that, fiddle with customers finance documents behind the customers back so that they don't get declined by Barclays or the other finance company they use (forget the name). The managers call the 'designer' less than an hour before they are supposed to be at a customers house (which can be a 40 mile drive away) so if they are late it's not their fa lt as they are given no where near enough time to prepare before hand.

The person i know has yet to received threats of not getting paid but they have said that some people who don't sell anything in about a month get their £200 a week base wage taken away which when you take into consideration the amount of driving and phonecalling they have to do makes it pretty much impossible to actually do their job. However people hardly ever get paid on time either which makes it even harder to keep on top of petrol and telephone costs. They don't get money back for petrol or phonebills even though its for work puposes.

What i'm saying is, whether you're looking for a job or looking for a kitchen steer clear of this company. They will hire anyone and then sack the people who don't cut it for them and then get new people in a week later. They work unsociable hours being on call from 9:30am till as late as 7:30 at night spending the whole day just waiting around for their manager to call with a lead. Obviously there will be some salesmen who work for this company who don't care for the customer and just want the money however most people are just trying to earn a living. It's not just the customers who get treated badly it's their staff as well. Everyone stear clear of these cowboys and don't let them talk to into anything you're not sure about.

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“We had a horrible experience with Space Kitchens /...”

★☆☆☆☆

written by on 26/08/2010

We had a horrible experience with Space Kitchens / Weatherseal (we are still confused about the identity of the company we were actually dealing with). They came to us and spent a long time in our house until VERY late. We agreed to their offer, knowing we would have 7 days to cancel. They immediately sent over a surveyor, without making a proper appointment with us. Then, when we cancelled within the 7 days, they said it wasn't valid because they surveyor had already been out. They said they would take us to court for the full price of the kitchen etc. unless we agreed to go ahead, as they "had already made it". We had persistent telephone calls, threats of "home visits", got solicitors involved etc. - it got quite nasty. They still "cold call" us but I think they have now left us alone in terms of bothering us about that kitchen. My opinion of this company could not be lower.

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“I am just wondering if there are any good reviews of...”

★☆☆☆☆

written by on 22/08/2010

I am just wondering if there are any good reviews of this company? I received a call today and like the person below I have cancelled due to the reviews - asking for money up front is a VERY bad practise. Thank you everyone

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“My partner had a cold call from Space kitchens who...”

★☆☆☆☆

written by on 10/08/2010

My partner had a cold call from Space kitchens who then sent a rep at 3 pm and did not leave til 9pm,during which he ( my partner had requested a lady) insisted going through a load of paperwork which he said must be done and said a price of 10,000 pound plus 2 hundred for a skip to take old stuff away( would have fitted in a van)from the premises.the strange thing he asked her to sign a PRE CONTRACT agreement whatever that is.I have today got her to phone to say she is NOT proceeding with this and also back this by sending a letter confirming such by recorded delivery.

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“Very sceptically received a call from this company....”

★☆☆☆☆

written by on 07/08/2010

Very sceptically received a call from this company. Friendly sales rep promised they would only need to come for just over an hour and wouldn't matter if both of us weren't there.

I then received a call from a much ruder design rep who was very funny about us not both being there and wanted us to cancel our plans for the day.

This is clearly one of those usual companies who tried to convince you your getting a bargain when all they will do is waste your time and money

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“Hade a phone call from space kitchens they said they...”

★★☆☆☆

written by on 06/08/2010

Hade a phone call from space kitchens they said they had money to spend on kichens in this area and would we be intrested in a new kitchen, we agreed for a sales person to call, he arrived at 2pm and stayed for 3 hrs to cut a long story short they gave us a guote for £16.400 far to much then he phoned his manager and reduced it to £8.200 still far to much then he phoned again useing our phone and we got £1,5000 off the price. We said we did not want to spend that much and could not afford it, they went on about being a show kitchen and it would pay for itself. The manager phoned againe and said if we did not sign then the sales rep would not get his bonus, we signed and then we cancelled the next day. We had 2 phones calls asking why we had cancelled we explained that we did want the kitchen, he then accused us of waisting there time....I would not recommend space kitchens to anyone.

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“Contacted by cold caller told I had won a free kitchen...”

★☆☆☆☆

written by on 06/08/2010

Contacted by cold caller told I had won a free kitchen to appear in a magazine. After a long conversation with the "salesman"he told me it wouldn't be free but up to 50% off. This is a definite scam as the saying goes "if it seems to good to be true it probably is"!!

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“I received a telephone call on Tuesday saying that my...”

★☆☆☆☆

written by themaltings on 04/08/2010

I received a telephone call on Tuesday saying that my area had been chosen for a feature of a new kitchen in a magazine. An appointment was made for following day and I explained that my husband would not there as he works long hours, however, I can make a financial decision, but would include him in a choice decision. The fitter telephone to confirm appointment and the moment he realised that my husband would not be there, he said he had to cancel. This smacks of "scam". No-one should buy a kitchen without full consultation and thought. Anyway, my kitchen was going to be FREE as a feature in a magazine - or was that just a scam to contact me? If it sounds too good to be true - it is. Don't waste your time.

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“Thank you all for your comments - as a result we...”

★☆☆☆☆

written by on 15/07/2010

Thank you all for your comments - as a result we cancelled our appointment and you have saved us wasting our time with them.

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“Space Kitchens ”

★☆☆☆☆

written by on 10/07/2010

Space Kitchens

Oh well, thats three and a half hours of our lives we won't be getting back ! 6pm appointment on a Friday night, thank goodness we didn't go for the 8pm appointment !

Having gone through a painfully slow speech about how the kitchen will pay for itself we thought the visit was nearly ending, oh no, barely half way through.

Having said we had a £10k budget, the quote came in at over £28k, higher than the suggested cost of a top of the range kitchen which they were competing with and no appliances. We had the typical 2 calls to the manager and didn't even get as far as finding out what discount they would offer - they tried to suggest that they may be able to get down to nearer the £10k mark, but we'd lost the will to live and all we wanted from the visit was a few ideas and a rough quote, but we had all the suggestions.

To make things worse, they leave you with nothing, apart from the promise that the quote stands for 12 months. No plan of the kitchen, which took over an hour to create and was on triplicate paper, no formal quote, no business card, no brochure, nothing. How can you do business like that, especially when its all meant to be about word of mouth?

To top it off, the salesperson told that they were on the verge of being sacked due to a lack of sales - no kidding !

It took 5 telephone calls to arrange the meeting and we are hoping for a follow-up call so we can tell them what we think.

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“Salesman has just left after a two and a half hours,...”

★☆☆☆☆

written by on 09/07/2010

Salesman has just left after a two and a half hours, drawing plans etc. Talked about price. We said that depending on the price we would agree to help with the 'marketing'. Not happy with having to pay money in advance before being allowed to see showhouse, did not agree, the salesman left. Within 10 minutes two abusive phone calls complaining we had wasted their time!! Perhaps if they had been open and explained their procedure we could have saved ourselves over two hours.

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“i wish i read this revirw before going ahead with them...”

★☆☆☆☆

written by on 08/07/2010

i wish i read this revirw before going ahead with them they hv left me with a loan of 10.000 pounds and i really don t know wat to do and whom to turn to so please if u know of any help i will be very glad to know thanks

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“as an ex employee having worked for the company for...”

★☆☆☆☆

written by savey on 29/06/2010

as an ex employee having worked for the company for over four years am in a position better than most to give complete summary. initially a good product with good service but recently trying to maximise profits without any regard for customers or employees alike has left many people with a bad taste wud give you a complete insight but i think trading standards an majority of customers have given you a better picture an the sooner they are shut down the better would advise customers an any potential employees stay away for any further queries email me [email protected]

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“I unfortuately bought a space kitchen and although the...”

★☆☆☆☆

written by on 28/06/2010

I unfortuately bought a space kitchen and although the units look good, the workmen installing them were not so good. Numerous faults - drawers collapsed (wrong screws) electrical socket cover in wrong place,lots of dents in units which had to be replaced. Worksurface joined on a small section that should not have a join - they did send someone to correct faults but I still keep finding things. Also they persuaded me to put the fridge next to the cooker and the set up does not work. Please don't purchase - I wish I had looked at the reviews beforehand.

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“Don't consider, I would never let them in House again”

★☆☆☆☆

written by on 11/06/2010

Don't consider, I would never let them in House again

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“NOOOOOO!!! Please go elswhare - These people sign you...”

★☆☆☆☆

written by on 02/06/2010

NOOOOOO!!! Please go elswhare - These people sign you up to a punitive credit agreement if you do not study the small print. The workmanship / value for money in my opinion is dire. Avoid Avoid Avoid! The quality of the units is below average and my personal experience the installation was very shoddy to the verge of dangerous / fire hazard.

George Timpson

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Taoequus's Comment

Written on: 03/08/2010

So which competitor of SK do you work for? I have to presume this as your description of the quality of the product is an utter lie. I would say libellous. SK do operate a now out of date and rather unpleasantly convoluted sales technique but that, as a proud owner of an SK kitchen, is their only fault. As for their finance package I and millions of others in the UK have exactly the same package from DFS to pay for my living room suite. It is a flexible credit package that you can pay back as soon as you want without penalty and unlike bank loans interest is not front loaded. So I have to presume you are either a competitor or a Mr Angry with a predilection for fiction.

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“DO NOT BUY FROM SPACE KITCHENS OR WEATHERSEAL ”

★☆☆☆☆

written by on 31/05/2010

DO NOT BUY FROM SPACE KITCHENS OR WEATHERSEAL

Firstly you should know that they are in administration and have been taken over by Weahterseal (who just as bad), however, worryingly their sales reps are not aware of this! 2 and half hours after they sales reps arrived I got a quote for my kitchen of £19275 (my kitchen is only 9ft by 6ft)this is bad enough but this does not include appliances, fitting, plumbing, electric, tiling, or sink!!!!!! After I told they rep that I was not happy she (wink wink) would call her boss and try to get us a deal!!! I told her no and her boss tried to speak to me, I had none of it and told her to leave- SPREAD THE WORD, DON'T LET SOMEONE YOU KNOW BE RIPPED OFF BY THESE COWBOYS!!!!

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Melanie18's Comment

Written on: 02/06/2010

I found this review very helpful because...I can't believe that there are people out there still having their kitchens fitted by Space. Back in 2003 I had a kitchen fitted by them and from the start to date, some 7 years later, I am still fighting. Although the guys that fitted the kitchen were good (they didn't have much praise for the company), there were no end of problems with the goods being supplied and turning up a week late after I had paid my plumbers and electricians to be at the house. Trying to get in touch with anyone at Space was a complete nightmare, although I did eventually speak with a Malcolm Vaughan, I should have realised there would be a problem the night the salesman came round and spent some 8 hours selling us a kitchen, leaving in the early hours of the morning! My saga is too long to go into here but after eventually getting the kitchen finished I have now had more problems with the finance of the kitchen. I no longer live at the address where the kitchen was fitted otherwise I think I might have ripped it out and sent it back to them. Watching the BBC programme this morning on "Don't get Done, get Dom" bought all those memories flooding back. My warning to anyone wanting a kitchen is DO NOT use Space, or any company connected to Space Kitchens. They were a complete nightmare to deal with and a quite frankly a cowboy outfit who have managed to make a great deal of money hard selling their product and getting people to part with large amounts of money. To have this nightmare continuing after all this time really makes me wish I had never had anything to do with them. Reading through different internet sites on this company the complaints and things people have had to put up with is staggering. How companies like this are allowed to trade is beyond me. There are plenty of other outlets selling good quality kitchens with proper workmanlike people to deal with. If you work hard for your money DO NOT let these cowboys have a penny of it.

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Fiona Berry's Comment

Written on: 24/09/2010

I found this review very helpful because...i was phoned b a sales rep telling me that i could win a kitchen if they decided to put my kitchen in their mag, or i would get a lot of of discount,they tried to set up an appointment today at three and when i said i didnt think my husband would want them here he put the phone down on me,very rude when they dont get their own way, he seemed desparate to get a sale too.

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“The only good thing I can say about Space Kitchens was...”

★☆☆☆☆

written by Flawed on 24/05/2010

The only good thing I can say about Space Kitchens was that their sales person who visited us was polite and helpful in designing the kitchen. Now the bad points:
1.The kitchen was fitted in July 2009 and was told it would take 2-3 days max. This turned into 6 working days.
2. The kitchen fitters and the area manager had to make 4 separate visits to us to repair damage they made and make good on terrible finishing.This included doors not hung straight, breaking 2 of my firestone terracotta floor tiles, screws coming through the front of the washing machine door!, using doing a total botch job on the filling of exit holes to an outside wall, no profiling to bottom fascia, not enough shelf holding points inserted to keep shelves up. oh and totally getting the measuring wrong so that when they went to insert our 600mm fridge they realised they had only made a 550mm hole for it.
3. This meant they then had to come back 2 weeks later to remove the work tops and do again.
4. I had to chase with 5 calls over 3 weeks to get my electrical certificate
5. One cupboard door actually split within 6 months and had to be replaced.
6. They still continue to harrass me with unsolicited calls for replacement windows, conservatory, and a burgalar alarm
7. no compensation offered
8. i still had to clean up the mess they left.

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“Had my kitchen fitted three years ago, never quite...”

★★☆☆☆

written by on 25/04/2010

Had my kitchen fitted three years ago, never quite finished off. Keep getting sales calls trying to get us to sign up for another piece of household upgrade. I don't like cold calling and always say 'no thanks' and put the phone down. Just had the owners of space kitchens ring me FOUR times and the last was to tell me he was tearing up my guarantee. Don't touch these people. They're bullies and they think we're stupid.

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“I SO LOVE MY KITCHEN HAVE JUST GOT THE FINISHING...”

★★★★★

written by cheekymunky on 21/04/2010

I SO LOVE MY KITCHEN HAVE JUST GOT THE FINISHING TOUCHES TO IT LAST WEEK AND JUST WANTED TO SHARE MY EXPERIENCE MY SISTER GOT A KITCHEN LAST YEAR FROM SPACE KITCHENS SO WHEN I MOVED INTO MY HOUSE ITS THE FIRST THING I DONE GOT A LOVELY HIGH GLOSS WHITE KITCHEN WITH THE BLACK WORKTOPS AND FOR ME HAVING SUCH A SMALL KITCHEN I AM SO PLEASED AT THE STORAGE I HAVE THESE GUYS KNOW HOW TO USE UP ALL THE SPACE WE HAD SO EASY TO DEAL WITH ALSO LIKE THE FACT THE FITTERS CLEANED UP AFTER THEMSELF MADE IT LESS STRESSFULL GREAT KITCHEN GREAT PRICE CANT ASK FOR MORE

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Asked by Denali on 9th December 2014 Report this content
I had a kitchen fitted with a duel fuel range by space kitchens, just bought a new range and was getting it fitted today, but it can't be fitted as the electrics are unsafe, and not been fitted properly and not connected to the main fuse board. It is merely plugged in to an extension under the cooker, to quote my gas fitter... I'm lucky the house hasn't burnt down. Where do I stand as far as compensation or getting them to do the work needed?

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Asked by frank.hale2 on 8th March 2014 Report this content
I purchased a kitchen from them some years ago. We are now having the veneer starting to lift off the doors. How do I get in touch with someone to see if anything can be done?

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