written by on 05/01/2011
My husband was contacted by telephone on Saturday evening about 5.30 asking if we were interested in purchasing a kitchen as they were in the area. As we were looking for a kitchen my husband said that the saleman could call that evening which he arranged for 7.00.
After lots of talking, measuring, plans drawn on a graph with a rule, I was beging to think he was never going to leave.
At 11.30 that evening still pursuading me to sign and give the saleman 20% of the final payment and after several phone calls he made to his boss between 11.00 and 11.30 I was told that his boss would accept a 100.00 deposit on a post dated cheque, which took in to consideration the 7 day cooling off period.
I had no intention of going ahead with this kitchen I just clearly wanted to get rid of the salesman who would not take no for an answer.
The salesman wanted to fit the kitchen within 3 weeks of the order which I refused.
On the Monday morning my husband recieved a call from Space kitchen saying the the designer could not come on Tuesday but would visit us on Wednesday to check the salesmans measurements. My husband then said that we had stopped the cheque and not to bother coming round.
I checked my statement and the cheque was fast tracked and the payment had left my bank. We are now trying to get the 100.00 back but like everyone else promisses are made but no cheque.
I intend to take this company to Trading Standards and Watch Dog as they clearly have broke every rule on paper.
****DO NOT GET INVOLVED WITH THIS COMPANY********
From the reviews I have read since I only wished I had took the time to investigate but it all happened so quick.
VS West Midlands
written by EdisonIsambard on 03/01/2011
Don't even think about it.
Wish I'd read these reviews first.
SK came round for "a couple of hours" to do a kitchen design. Four and half hours later I got the guy out of the door during which time the "designer":
* Measured inaccurately
* Spent 3 hours discussing the size of my social network and explaining the finance package (because he "had t" under SK rules)
* Hand drew the design with a ruler on graph paper. Very 1990.
* forgot to include a fridge
* ignored all input to the layout
* didn't understand "french doors"
* was evasive on the materials of construction
* Tried to convince me to pay 25% deposite or the price would double tomorrow. Who falls for that rubbish?
*Claimed they were taking over Moben Kitchens! Obvious lie.
* Left me with a single sheet of A4 asking for >£20k for 15 bog standard cupboards and a few meters of worktop.
written by on 28/12/2010
DO NOT buy a kitchen from Space Kitchens. Salesman came and played the whole "let me telephone my boss to see if I can get you more of a discount" and told me the kitchen cupboards were 100% wood. Fitters left a bucket behind the unit to conceal a leak, sanded down a scratch on the worktop which had to be replaced, that was when the bucket was discovered. Edge of worktops not finished off, worktops now warped, edges corroding, cupboards are made of poor quality MDF.£5000 for a terrible kitchen which after 4 years I will have to replace. Poor price, quality and service. AVOID!!!
written by on 11/12/2010
WE AGREED TO HAVE OUR KITCHEN INSTALLED BY SPACE,AFTER SOME THOUGHT I WENT ON TO THENET SHOCK HORROR I NEARLY CANCELLED BECAUSE OF ALL THE NEGATIVE FEEDBACK BUT DECIDED TO CARRY ON.
THIS WAS ONE OF THE BEST DECISIONS I HAVE EVER MADE. FROM START TO FINISH APART FOR ONE SMALL PROBLEM IT WENT AND LOOKS LIKE A DREAM KITCHEN. TO SAM DAVE, ADRIAN, JOHN AND OUR EXPERT KITCHEN FITTER DARREN ALL AT THE SPARROCK HOUSEHOLD ARE EXTREMLY DELIGHTED WITH OVERALL QUALITY.
KITCHEN COMPLETED 9-12-10
THANKYOU ALL AT SPACE KITCHENS.
written by on 01/12/2010
We had a sales person coming from Space Kitchens today. We were given a plan for our kitchen. The price for small kitchen started at 12k after 5 hours of talk it went to 3.6k
The whole thing looked suspicious and we decided not to go forward.
written by on 20/11/2010
I worked for space kitchens after finishing university. I was unable to find a job and a friend suggested it was easy money and quite good fun.
I spent my time going to visit customers in their own home to try and sell them a kitchen. Most nights finished the same way, me apologising to people as a result of how my manager had spoke to them.
I was also consistently underpaid and on at least 2 occasions cash deposits were stolen by the manager.
I didn't stay here long, but I would urge anyone considering a purchase as substantial as a new fitted Kitchen to approach professional reputable companies.
Do not, under any circumstances, deal with this company.
written by on 12/11/2010
Space Kitchens, avoid like the plague. They re-arranged two appointments, then turned up late for the third. Told salesman it was too late, he went away. Got call from his 'manager' who called my partner something unsavoury. Salesman knocks on door again, asks for petrol money, partner refuses, salesman tries to force entry, police called, unfortunately he drives away. Call from scottish lady at Space Kitchens who is horrified at happenings and apologises. This was a very scary experience, do not enter into anything lightly with this company. Wish we had googled this company before even agreeing to salesman calling.
written by on 11/11/2010
I am writing this on behalf of my elderly father. My dad instructed Space Kitchens to install a New boiler and Kitchen. The boiler hasn't worked since day one. Its now been over a month and he doesn't have any central heating. Considering the weather and the fact he is living alone they have consistently ignored his requests to get the boiler working. The other problem is the dishwasher it's unusable. If you try and open it the dishwasher hits the cooker! I think the service is disgusting and my dad is freezing in his own home. They are cowboys, avoid like the plague. He has to leave his home and live with me for now.
written by on 08/11/2010
I am still awaiting money nearly one year on that space kitchens still owe me we got our kitchen dec 2009 said it would take less that a week to fit it was not finished until march this year it is a mess we even got tiling done by them it was so bad they could not leave it that way the got another firm to do it again the tiling was done on top of the others i am still upset & angry everytime i go into my kitchen i wish i had thought to google this firm we were promised so much but left unhappy & Louise Brown who was dealing with us does not take our phone calls we do not know what to do to get our problem sorted please anyone thinking of using this firm please think twice - u will be more than welcome to view my space kitchen & i will tell you everything step by step what they have done or should i say not done for us they said they are a part of weatherseal phone them they said they would get l brown to contact us & get it sorted (no phone call came) please do not use this firm i will now not use any firm that is connected in anyway with space kitchens i have to click on the stars to give this firm a rating i have clicked one although i do NOT rate them atall no star for them
written by on 01/11/2010
Gosh. this is very dejavu. We had the cold call and thought we couldn't lose someone recommending and getting a cost for our much needed kitchen renovation. Sales person stayed for hours and we literally couldn't get them out the door quick enough. However they tried to pressure us into signing a deal/contract. It got really heavy going. I ended up texting my neighbour, who was the local bobby, to pop in for a chat and he pretty much 'moved him along'. I reported the company to the consumer complaints and had our number unlisted from the directory. I'm glad my husband was around but it was still heavy going. DO NOT FALL FOR THEIR FREE/WIN A KITCHEN DEAL!
written by on 27/10/2010
As you have to provide rating 1 star for turning up! But minus stars for bad practice. VFM - never got that far! Experienced same practice of phone call advising we were picked from national data base. However as we were thinking of redesigning our kitchen we agreed to the "designer" calling round at at 3.30pm even though we had family bbq in the evening. He had no social skills whatsoever and was oblivious to our need to enjoy our guests so at 7.30, despite numerous attempts to persuade him to go, we had to physically push him out of the door. Then came the phone calls...... 4 months later I again received a phone call from customer services. I explained to the person on the phone that I had expressed my concern at the behaviour and process Space Kitchens had adopted at the time and did not want to get into any further discussion, about theirs or any other kitchen provider. After being advised that any kitchen I had seen would not match the quality they could provide I once again expressed my disgust at the hard sell tactics. This resulted in me being told that even if I changed my mind and decided to buy a kitchen from them Space Kitchens would not wish to sell to me as my attitude was unreasonable and she promptly hung up. God help vulnerable people.
written by on 18/10/2010
We were called up by this company on a Sunday afternoon and told the story of 'we are doing a marketing promotion in your area' blah, blah, blah - but because we are actually in the market for a new kitchen, I thought (against my better judgement that this might be a scam) why not? No harm in seeing them. They came around at 7.30 that same evening and spent ages slagging off other companies, and saying how wonderful Space Kitchens were, but was an hour and a half before he even properly started looking at the design and it was clear he was not a designer but a salesman - he just kept asking 'what would you want there?' and I thought - 'you tell me, you're the designer'. In the end my husband got so hacked off with him, he told the salesman to go - which he did as my husband is quite well built! Today I've had lots of blocked calls on my mobile, but no voicemail messages left, so I guess that's them trying to rebook an appointment with us. That wouldn't have happened anyway, as my husband would not have them in the house again, but thankfully I've now had a chance to Google the company and find all these negative reviews. Sounds as though we had a lucky escape!
written by on 15/10/2010
Had a recent dealing with Space Kitchens, had a call and appointment arranged. The man came at 8pm and left at 1.30 am. We were pressured into signing that night, after the chap had gone realised made a mistake and looked at reviews on computer. Cancelled the order 2 days later. The Area Manager came 7 days later to supposedly cancel the contract. We were told that we wud not get our deposit back, which i think is wrong the guy said we signed a waiver, which i know we didnt we saw no copy of this. This is not the end i think it is not right, please think twice.
written by on 14/10/2010
me and my friends worked ad space designs as sales reps just for abit of extra cash . They underpaid us almost every week . sowre at us made us stand up constantly if we didnt get enough bites .. didnt pay us if we got under 10 bites . made us work extra hours unpaid . and the manager even had an afair with my dad. they are working illegaly they dont block tps numbers , and theire so called designers arnt really designers and have no qualifucations except in scamming people
written by on 08/10/2010
I WOULDNT MAKE ANOTHER MISTAKE LIKE THIS AGAIN... Had i read others reviews about Space Kitchens I would not have gone ahead. It wasnt til the night of the agreement that i looked at the internet and became so scared and felt stupid that I had signed with them. I thought i would give them the benefit of the doubt and hoped i maybe a lucky customer, however, now after completion - I have no good words at all to say about them. The Sales man was at my house for 4 hours, the installers came to my house on 3 occasions to complete the kitchen. They did not have all the ordered items the first time,plus wrong goods were delivered, plus some goods were damaged when un packed. Communication was awful, no one ever responded back to calls - i only had one call from the company and that was to ask me for the balance of my money to be paid! Then to top my whole poor experience - they TOOK MONEY OUT OF MY ACCOUNT WITHOUT MY AGREEMENT!! They had kept my bank details from when i had provided it for my deposit!! I was still in conversations with the Installation Director that i was not happy with everything - but he still took the money without my say so!!!! When calling his boss, his boss basically disregarded it and said i needed to call the original installation director and speak to him about it! What kind of customer service is that! disgusting! Such a lack of professionalism and im sure this must not be legal.
written by on 01/10/2010
I was in the market for a new kitchen and when called from space kitchens i was told that the company were running a promotion in my area and that i could actually get my kitchen at no cost if i was chosen to feature in the magazine, if i was not chosed to feature i would still recieve a very highly discounted quote which would be valid for up to two years. I understnd why the company need both home owners in the property as it must be a joint decision and both home owners must attend the initial appointment, this is the norm with most home improvement companys. I had a great experiance throughout and had a beautiful kitchen installed and was given great price. found the staff polite and willing to help and would highly recommend space kitchens
written by on 29/09/2010
Cancelled my appointment with this company after reading reviews on this site. Sounds like I had a lucky escape. They cold called me I dont know how they got my number, but I had been browsing web sites. They were scaryily pushy on the phone, asking personal questions, and almost demanding to know if my husband would be home and if I had the authority to give the 'designer' (read high pressure salesman), the go ahead on the day of the initial contact. Got same pushy attitide when I cancelled.
Not pleasant I do hope there are some good guys out there.
written by fatpants on 27/09/2010
SPACE Kitchens are a nightmare, if your number gets onto their *National Database* then I pity you because they will call you persistently and relentlessly, no matter how many times you request to be removed from their DB, it will not be actioned.
We were initially cold-called eause they *allegedly* have a special offer available for show houses in our Post Code "we can do this because we don't have show rooms, so use our installations" - Blah blah blah!
Anyway, we made the mistake of agreeing to have one of their so-called designers along to replace our kitchen - what a joke. Nice enough chap, but not a designer - a salesman of dubious ability (but great stamina he wouldn't leave for over 4 hrs) he essentially designed a kitchen with the exact same layout as our current one for £26K (no appliances) - ours cost £6K 8-|
The salesman had few samples, but those I saw were of very average finish and quality. He relied instead on showing lots of glossy pictures. Anyway, £26K was obviously ridiculous, so he called his manager who offered a 50% discount if we signed today (in fact - right now) - the deal wouldn't be available next week or even tomorrow - had to be now.
These people prey upon the gullible, ill-informed and stupid. If you work for SPACE kitchens in any capacity - I hope you sleep well at night.
Anyway, the sales rep left (finally) but the phone calls didn't - several calls each month (with as many dead calls) over 7 or 8 months - every time they call I politely ask them to take me off their DB - but nothing.
So I started on a new tack - each time they cold called me, I enthusiastically tell them how my huge kitchen desperately needs to be upgraded (it's 20 years old) and how I'd be delighted to see someone as soon as possible.
When each rep calls I explain that I'd like to be removed from their DB and since they failed to do it I'm wasting their time - the time they waste driving to see me is time they can't spend ripping off someone more gullible.
written by on 26/09/2010
Space Kitchens persistently cold call you saying they will give you a free, no obligation to buy kitchen plan. The gentleman who came round was polite, whilst not listening to anything I was requesting to have in the new design. However from the outset I became aware that this was to be a hard sell! Constant trying to get me on a finance plan where you end up paying a lot more money. Supposedly, their products have superior quality over the likes of B & Q, Ikea etc, which you would not get to find out until you're committed to the purchase. Our present kitchen is of the lesser quality and has lasted over 25 years. Not sure I need a kitchen to last longer than that?! Anyway, I initially told him I was only willing to spend £8K, somewhat surprisingly it reached £16K but he said he could do a good deal on that. I reviewed the price and saw that £3K was for appliances, told him to remove them and the price dropped to £10K ? Still this was too much, so he phoned the regional manager to see what he could do. Eventually he put me on the phone to him, I continued on my line that I wanted to have other planners round for comparisons. At this point he became rude and abusive!!!! Saying I had wasted their time, yet they phoned me with the free NO OBLIGATION quote, then hung up the phone on me. Personally I think this is an interesting sales tactic as now I have no interest in purchasing from them. So my advice to people is beware they will hard sell.
written by on 27/08/2010
Just had kitchen fitted by Space Kitchens - the work took 4 long days. The fitter (Vince) was a human dynamo and actually ran up and down the stairs -we have a town house and the kitchen is on the first floor. We are delighted with the result and would recommend them.
The negative side was the initial 3-4 hour visit with built in play acting taking the price from £16K to £6.5K. I refused to sign anything that night and was contacted two days later to arrange a follow up visit. This visit resulted in a final very acceptable price.
Also had two other phone calls from Wetherseal (Space Kitchens) asking if I want doubler glazing.
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As rated by our community of reviewers
Kenneyfam's Comment
Written on: 27/01/2011
They visited me to and gave me a rdiculously high quote - naturally I said no but they never came back to me as I eventually had to get quite rude with them to back off