Kitbag Reviews - www.kitbag.com

★★☆☆☆
2.0 / 5
127
26% of users recommend this
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  • Value For Money

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★★☆☆☆

“9WorkingDays(14DaysTotal),4PrintedJerseysNotDispatchedYet”

Written on: 12/09/2012

Hi, I am an Australian Citizen/resident, who made a online purchase on this UK website. I made the purchase on Thursday 30 August 2012 (6:58pm Sydney time = 9:58am London time) with express delivery. The website states that world wide express delivery takes 1-4 working days from dispatch date. The website also states that personalised items will be dispatched usually within 3 working days of the order date. 3 Sept ’12: [3rd working day] - I called Kitbag to query if my order had been… Read Full Review

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★★★★★

“GREAT SERVICE AND PRODUCTS”

Written on: 11/09/2012 by asrenalfan89 (1 review written)

i live in australia and being a massive footbal fan i wanted to purchase the new home shirt for arsenal a friend told me kitbag being a authentic supplier of football goods was the best place to go. i put in my order and 1 week later i received it i was able to track its every move and even have email notifications. I will be definately orderinig from kitbag.com again… Read Full Review

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★☆☆☆☆

“S%*T Service”

Written on: 08/09/2012 by DarenK (1 review written)

I am from England but reside in the USA for now so for the Olymoics I ordered some Team GB merchandise. Never showed, I contacted them and they promised to send a replacement, that never showed. Contacted family back in the UK who called their head office to find out that neither the original order or the "replacement" order had been shipped and they could provide no proof of postage. … Read Full Review

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★★★★☆

“This store is cheap and easy to use!”

Written on: 03/09/2012

If I'm honest, I read plenty of negative reviews about kitbag.com after purchasing two Manchester United shirts, and became quite nervous. This was completely unnecessary as both shirts arrived in perfect condition in the allocated time. These negative reviews were ridiculously biased. Both of my shirts had specialised printing on them as well as badges. They were also being shipped to New Zealand! They arrived around 3 weeks after the purchase was made with a credit card, and I had almost no… Read Full Review

Msood87's Comment

Written on: 27/10/2012

dude... could u comment on the quality of the jersey? i just ordered a jersey and I heard that kitbag sells not original but replicas of the original soccer jerseys.. is that true? What did u think of your product?

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Dri4Z's Comment

Written on: 29/10/2012

Both of my jersey's are originals mate. No problems whatsoever with either of them and the shirts are great. No difference between them and the ones that a mate ordered from the ChelseaFC website except the price!

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★☆☆☆☆

“SUCKS”

Written on: 06/08/2012 by fddfgh (1 review written)

Ordered items 4 WEEKS ago and i havet received it yet... definitely NOT buying from them anymore… Read Full Review

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★☆☆☆☆

“Unreliable and bad service”

Written on: 09/07/2012

As there delivery time stated in their web page was 7 days I ordered goods to take abroad with me. They still haven't arrived after 14 days so I will have to leave without them… Read Full Review

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★☆☆☆☆

“One compnay makes so many mistakes! they dont...”

Written on: 09/07/2012 by sportstar (2 reviews written)

From other reviews I see here, and from what going on with my order, I can now understand that KITBAG simply dont deliver the goods or that they use the lamest delivery system ever made, because no one here gets his goods!! When I contacted KITBAG telling them I didnt receivemy goods, they sent me a few emails (I also sent more then one to them) In both emails they wrote that delivery is 7-10 days to my country, on their website they write 3-7! (first lie), next in their website, they wrote… Read Full Review

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★☆☆☆☆

“Worst on-line shopping experience ever!”

Written on: 03/07/2012

I ordered an adidas Team GB Tennis Tee shirt in April. I had an expected date of May 5 (careful, they use dd/mm/yy date format). A month went by with no word. I logged on and it still said back order with no other information. I sent an email to customer support asking why and when. I got an email back after 4 days telling me my order was on back order (exactly what I told them in my email). I responded and asked for more information and did not get a reply. I then had to call England… Read Full Review

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★☆☆☆☆

“Absolutely terrible.”

Written on: 19/06/2012

I ordered 2 shirts, one for myself and one for my sister. We did not here anything after a week so phoned up and it turned out they had a problem with printing and could not send me the shirt in time for the event (my 18th birthday). Many of my friends ordered shirts and had the same problem. The company were not planning to tell me about the problem, I had to phone up in order to find out. I would never use this website again and would reccomend every to stay clear of it. It is a complete… Read Full Review

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★☆☆☆☆

“one month past, still not received 185$ of goods.”

Written on: 16/06/2012

Ordered 185$ of goods (shirt, pants and socks) from them, after 3 weeks I emailed them and still no answer in a week (they promise on their contract to reply within 72 hours). I have no idea where my stuff is, but they have my money. I wish I could destroy this company… Read Full Review

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★☆☆☆☆

“Slowest Delivery Ever”

Written on: 14/06/2012

The worst experience I have ever had with an online shop anywhere. Over £120 spent, still no sign of the good. DO NOT USE THESE COWBOYS. Have still not had any response from customer services… Read Full Review

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★★★★★

“Superior selection and GREAT TOP-NOTCH customer service.”

Written on: 23/03/2012 by TygeRInfantrY (1 review written)

After searching high and low for the away FC Barcelona 2011-2012 kit I finally found a place that had my size in stock. The best part about this is that Kitbag fully customizes your choice name & number as well as choice of badge and/or patch to match your favorite configuration. Unfortunately they do not yet offer UEFA kit choice but otherwise these guys got it all together....I looked at several websites in America and they were usually all routed through a European website for customization… Read Full Review

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★★★★★

“Kitbag purchase experience”

Written on: 16/01/2012 by MInoo (1 review written)

I was after very ugly range of sweatshirts and pants from Canterbury and the cheapest place I found was Kitbag. After reading some of the reviews I was put off ordering through them. I bought them from RUF and then I found out they seem to be the same company. I used kitbag website to place the second order for similar items for my daughter. Both times the items arrived on time and the items were well packaged and in very good condition. I will definitely use them again and recommend them to my… Read Full Review

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★☆☆☆☆

“Total Dissapointment!”

Written on: 16/12/2011

I've purchased football shirts and got delivered very fast. However, the shirts were defected when I received them. It was a terrible quality. I've immediately informed Customer Service, but they don't care. They will never reply back to your complaints, even though you send them photos to show/prove the terrible quality of the items… Read Full Review

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★☆☆☆☆

“Crappy store”

Written on: 24/11/2011

I ordered a liverpool blue jacket for my son and i got it back a month later when i ordered 1-4 days. THen my wife washed the jacket and then it started turning old and flakes started to appear. NEVER SHOP AT KITBAG!… Read Full Review

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★☆☆☆☆

“Kit Bag are a disgrace taken my money but no goodss!”

Written on: 19/10/2011 by yogatee (1 review written)

They took my money on 21st September 2011. No goods received so I emailed several times no response what so ever. I phoned spoke to two women who stated I had to wait until October 10th as sent by post. I waited until 10th October and was then allowed to fill in a claim form as no goods yet they had my money!!! I am disabled, have a full time nurse plus my husband works from home so we are all here 24/7, we have excellent door bells as I need to have them yet no one ever came with a parcel. Our… Read Full Review

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★★☆☆☆

“Overall not good”

Written on: 23/08/2011 by christianhd (1 review written)

Have used Kitbag for four orders to the U.S. Items on sale were really great and affordable. Newer items, however, caused delay after delay. My fourth order will take three months to complete. I wont be using Kitbag again. Christian Washington, DC… Read Full Review

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★☆☆☆☆

“Bought sports clothes worth £ 117.75 and not received...”

Written on: 27/04/2011

Bought sports clothes worth £ 117.75 and not received the product in Brazil. The company claims that as I made contact after 30 days they do not return the money. Absurd.
Vanderlei

E-mail the company in response to non-delivery of products:

Thank you for your email,

Please can you confirm as to why you have not contacted us earlier to advise that you have not recieed your goods as we have a disclaimer on our site to advise that you need to report any missing goods with in 30 days of despatch… Read Full Review

Ryles23's Comment

Written on: 10/11/2011

This strikes me as absolutely bizarre as if you call up before a certain amount of days they tell you \"It hasn't been long enough to make a claim, wait X days\" But if you call them up X days later you're told \"It's too late to make a claim, you only had X days\" - That window is probably 7 days, which not everyone has the time for, especially if you're in Brazil where time zones are different.

I'm sorry for your loss and bad experience, I hope you received your money. Don't put it past going to your bank and requesting a chargeback.

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★★★★★

“I had a steal on Mercurial Superfly's and a Man Utd....”

Written on: 08/04/2011

I had a steal on Mercurial Superfly's and a Man Utd. Jersey. I had it shipped to the US and it took about 4 days including the day of purchase. I liked how they ship internationally and the prices are reasonable. The shipping was incredibly quick, even with standard shipping. I would definitely buy from here again… Read Full Review

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★☆☆☆☆

“I ordered a Barcelona FC shirt for my husband from...”

Written on: 28/03/2011

I ordered a Barcelona FC shirt for my husband from Kitbag. I got a confirmation email saying that the item was in stock and that delivery should be up to 10 working days from shipping. I got a shipping confirmation email five days later and that I should not contact them before 17 working days. 33 days later I got in touch with them and they said that the period of 30 days has passed and there ws nothing they could do. None of the emails said anything about shipping. Apparently they mention… Read Full Review

Yogatee's Comment

Written on: 19/10/2011

I am having the same problem. I am disabled and order a kit for my grandchild hey took the money out straight away it did not arrived so I emailed straight away no reply from them. I phoned and spoke to a customer service lady twice. She stated my parcel was due to be delivered by the postman and as I had not received it I would have to wait until the required 15 days which was 10th October 2011. I phoned again as nothing had come and I was then allowed to print off and get my carer to post the claim form. As we did not trust them we got a certificate of postage as proof and as luck would have it the post man took it staright away so it would get there a week ago. I heard nothing still over £48 out of pocket so I emailed again and again nothing. Today my nurse wrote as well and I was now told the parcel was left in a secure place!!! Where? we have no secure place, someone is in24 hours a day we had no ring of the bell bearing in mind we have a loud bell due to my illness and we are in all day and night. We had no card nothing the parcel was never brought here. However, we now have to fight again to get our money back for goods we still have not received it is disgusting. They have not even apologised the firm are awful. I am ill stressed and cannot sleep due to them. I cannot afford to be out of pocket but my nurse said we will take it up with CAB .

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