Had exact same issues as other reviewers.
Film review system is seriously flawed.
When voting positive or negative for a review vote is not counted and when you write reviews you never get any votes. Assume cause nobody can vote for you either.
Pointless rewards & prizes for best reviews each month as you cannot vote and the same names win every month. No point having rewards for reviews when you have no chance of winning anything.
Customer help is hit and miss. Sometimes they respond sometimes they ignore.
Many films listed for renting thou no availability on some. Fast dispatch though you it is rare to get top DVD titles.
Website DVD search is close to useless. You have to spell the exact film you are looking for to get a result & when you search for an actor or director you only get short one page result when you know there are more results available.
Customer help: 1/5
Website usability: 2/5
Number of DVDs on site: 4/5
Number of DVDs available: 2/5
Cost: 3/5
Would not recommend.

really shabby and quite possibly dishonest service.
loads of titles listed for rental though you never actual get them. i had titles on my list that sat there for the whole 6 months i was with them which never got dispatched and they were not even top popular movies!
customer service is terrible they never answer your email inquiries.
worst of all is the movie review system which is supposed to award monthly prizes for the most helpful movie reviews, though this seems to be a complete fix. when you vote on another members movie review its hits and miss if ever gets counted the system acknowledges your vote but doesn't seem to record it. i wrote over 50 reviews some of which you can only see when you are logged out of the site and unable to vote! and some members manage submit two reviews for the same movie by submitting the same review to both the dvd and bluray version of a title.
also very suspiciously the same people seem to win the monthly free rental prizes. when i contacted them to express my concerns on why review votes were being ignored and had no reply and i have now asked essex trading standards to look into the matter.

Avoid these conmen like the plague. I joined up and paid my first month's subscription in advance and never received a single DVD from them. Obviously I emailed them repeatedly but still I was never once sent a DVD. I only had a reply to two of my emails. Finally I cancelled my membership and wrote off the membership fee for the month as just an unlucky experience.

This was in June 2009. In October 2009 they took £80 from my bank account (which I disputed) and sent me an email claiming they were charging me £20 for each of the four DVDs they sent me that were lost in the post. My bank obviously refunded me the money instantly but beware this gaggle of incompetent cretins whose only skill is evidently theft.

DO NOT AND I REPEAT DO NOT DEAL WITH THESE ONLINE COWBOYS!! For one thing, they run their foreign business from a P.O box and you cannot contact them in any way possible except perhaps by post. The letter I received from them was written in bad English! I cancelled my free trial well before the end but they still charged my card. I cancelled again when they said my card was charged but it still did not go through. You need to go through 3 processes by scrolling further down the page and clicking cancel more than once and they fail to point this out. When you think you have cancelled, it is in fact only the first part and the rest of the process is hidden because you don't think you need to go any further. Very cunning on their part. If you have been scammed in this way, take it up with your bank and get your charges reimbursed (even a normal high street bank). You may have to cancel your card to stop them from taking money from you but the bank issues another one within a couple of days. To prove that these people are scamming people, you can show the bank other people's reviews and experiences. Don't allow these people to steal your hard-earned cash because these type of businesses will mushroom everywhere.

Their turnaround on DVDs is actually very good although you often have to wait a long time to get a new title.

The main problem is that when you cancel your account, they will then say the DVDs haven't been returned to them on time even after 4 days, when they usually receive it the day after posting. Also, you MUST get a certificate of posting when returning DVDs after cancellation as they may say they haven't been rec'd and try to charge you for these.

Scammers. You have been warned.

Buyer beware

Do not use this service from CINEMA PARADISO they deliberatley do not cancel your account at the end of the month,evenwhen you have handed your DVDS in on times so they can deliberatley charge you for another months rental and once you have canceled your account they chage you another months to reactivate it (By using there contract to screw you)yes thats a totalof £30 pounds fot 1 months rental thats you never wanted in the firsst place.

They even lie aboour you DVDScoming back to them with an half arsed slow responsive E Mail they're a bunch of scammers, i sugest you stick to big reputable companys not the smaller rip off ones like CINEMA PARADISO they are set up for one thing only and thats to fleas as much money from you as they can.

You have been warned if you like companys taking money from your bank with out you permision then use theses scammers if not do not use them

PS im changing my credit card details now beacise they're in the wronng hands.

Availability of top titles from Cinema Paradiso is really poor.

I signed up for the free trial with Cinema Paradiso and before the trial could expire i returned the dvds. but now after two weeks I am being send dvds again and they want to deduct money from my account.
there is no phone no on their site where you can contact them and so I really feel miserable.

Slow turnaround, I personally found it very difficult to cancel. Seriously I do not recommend Cinema Pardiso. The only company who has a good selection and a fast turnaround is Blockbuster... amazing at it seems... Blockbuster