written by kimfustier on 03/03/2014
Online PC customisation was relatively easy to use. Decent choice. However the system didn't flag that the sound card wouldn't fit in the box - thankfully I received a refund very promptly. Delivery took a while - around 3 1/2 weeks after placing the order. It arrived well packaged but the hard drive was unplugged for some reason. Good job overall.
written by brendanrjohn on 03/03/2014
Ordered another desktop from PCSpecialist. Website is so easy to use and computer made and dispatched within stated time. Arrived safe and well!
written by Homer67 on 02/03/2014
My previous PC from PC specialist needed upgrading after 10 years so I opted for a cheaper range PC as I don't need to game on it anymore and picked a basic custom model for under £500. The service was quicker than expected and everything worked perfectly out of the box. Excellent delivery with full tracing via text message and all built as requested with no errors. I wish all internet shopping was like this!
written by Franka106 on 02/03/2014
Website is easy to negotiate, informative and well-designed. A wide range of products are on offer, allowing for am ideal buying experience, and extensive customisation. A good balance of technical info and jargon free explanations. I twice called the company (to satisfy questions I had, not to complaim) and was extremely satisfied with the information and customer service I received. Once ordered, the company was very good about keeping me informed on the process of my order, through email and SMS. I was slightly disappointed in the timescales involved in receiving my order, but the website was up front about these timings, and I suppose it is to be expected for a totally customised product. The delivery arrived when it was supposed to, the device was safely packaged and protected. All items arrived intact and in working order. The product itself is fantastic - no problems whatsoever. The best computer I have ever owned. Having only used it for a couple of weeks, I cannot testify to its longevity though. All in all, I am delighted with the product and the service I received.
written by Kobe409 on 02/03/2014
Overall very happy with the PC. It is built exactly as I requested and works well. The build time was very quick once started but the lead time was veally long, perhaps some more information as to where your order is in the queue rather than just pending would have helped to reassure me. Delivery was exceptional, DPD deserves a pat on the back. The computer is great, the only issues I had were that the second hard drive had not been setup in disc management and that one of the motherboard drivers had not been installed. Luckily I am reasonably proficient on computers so could easily resolve it, but it could have been a problem for other people. Once sorted however everything is fine
written by Alshe on 02/03/2014
Having bought my pervious PC some 6 years ago through PC Specialist I felt reasonably confident that I would get what I wanted and have specialised help during the selection process. The web site is very easy to use and contains considerable detail of all available components. However, when seeking advice by phone there can be quite some delay in getting through - perhaps a few more staff on the lines would help, providing that didn't make a big increase in costs to the customer. I noticed in the available screen giving waiting information that quite a few customers give up and rang off! Although my chosen system components were specified as compatible, during the build I found that I had to make a change. Thais was not due to electronic incompatibility but because one of the parts covered another and a necessary connection was obscured. However, receiving a phone call from PC Specialist I was given several options which either made a small increase in the price or alternatively I could choose less expensive components that would do the job and the problem was soon sorted. Once the configuration and the building process have started the customer is kept fully informed of progress by emails. When finally ready for dispatch delivery timing was very accurate and a final email told me that the delivery would take place within a set time, which was in my case just a couple of hours ahead. This timing was kept to. My total wait time from ordering to receipt was a little longer than originally specified perhaps due to the problem mentioned above. The package arrived in good condition and the components were well packed. The only downside is the reconfiguration(and learning!) process that has to be gone through when changing PCs and operating systems!!!
written by 490Ryan on 02/03/2014
Very easy to pick and choose your own specification Easy to use guide for setting up system. Kept up to date on progress, easy delivery tracking. delivery on time and as informed. No problems with system once connected was ready to use.
written by Laylaho285 on 02/03/2014
What can I say about PCspecialist that has not already been said by most people. The person I spoke to in the order department was very helpful and very knowledgable. Placing a 'not out of the box' order was easy. The most difficult bit was the waiting. It was longer than I hoped it would be but it was just less than predicted - so I was very satisfied with that. I was constantly kept up to date as the order progressed through departments and it was dispatched and delivered smoothly. Every thing that should be there -is. Everything was installed and the discs included. Easy to set up. This computer is exactly what I wanted, how I wanted it. In short PCspecialist does exactly what it says on the box with no unpleasant surprises. They are a well-oiled machine and the delivery company delivered exactly when they said they would.
written by AlexHarradine on 01/03/2014
Ordered my computer on 31st January and received on February 20th. Through-out the process I was kept well informed via email and text about the progress of my order. When I need to speak to the customer service team, the process was easy and the staff exceptionally patient and helpful. My order was packaged exceptionally well and the welcome pack explained everything that needed to be done in addition to normal setup. They also include all the spares that come with various components in this welcome pack, along with all the software and drivers you need for your computer. (Something you wouldn't get with a store bought PC). On opening the boxes, each part of my system was in perfect condition and well packaged within their respective boxes. All the manuals etc were also included. After finally unpackaging everything and hooking it all up, it was clear that the build quality was beyond exceptional and a lot of care had been put in to make sure the components were seated correctly. And then finally the actual system. I wont bore people with the details of my build, but suffice to say it's the first truly top end PC I've bought (all my others have been laptops or standard shelf bought PC's), and WOW does it do the job. When creating the PC, the website ensures that all the components are compatible with each other and this is definitely evident. I've set up with 2 27" monitors and I've had 20-30 internet pages open, a blu ray playing and games like BF4 and Assassin's Creed Black Flag all running at ultra settings at the same time without any lag or performance issues. If you want a well made, custom pc that does exactly what you want of it, then buy it from PC Specialist. 100% good experience with them from start to finish. Definitely recommended!! Thank you PC Specialist =D!
written by Zero6computing on 01/03/2014
I found the website exceptionally easy to use. Being able to choose each part of the computer individually was a breeze. Especially when you can't decide, for example what motherboard you want...! The website is exellently laid out & a pleasure to browse through. Having a payment plan to boot is great if you can't pay everything at once. Overall I would use it again and recommend it other people. Thanks PC Specialist.
written by Feiwinx on 01/03/2014
Starting with the customer service; it was great. I had no problems with my purchase anyway but a change of delivery was quick and easy. Very happy with the way the staff spoke and dealt with me, couldn't of asked for more. The product itself may be reasonably expensive, but upon using and playing with the machine, it's was easily worth it. I've now got a laptop that does everything I need it to - no problems or complaints. The set-up was a standard windows account set-up with no install necessary, all I had to do was plug things in and start personalising it. In terms of hardware I have had no real problems, although the disc drive does feel a little weak, but in reality it isn't any different to most other disc drives. The rest of the build is solid and makes the entire thing feel very safe from damage and knocks. Overall, I'm very happy with the service and the product - could not ask for more!
written by cfRivera438 on 01/03/2014
Well after a slightly longer than anticipated wait my shiny new rig arrived. Everything was well packaged and sealed securely. After initial set up on my desk and after previously reading the Forums regarding the Zalman z11 case id purchased i knew i had to open the case to connect one of the fans to the power supply. It was then that i found one of the clips holding in the perspex side panel had been snapped off. With no sign of it inside the case it seems apparent that this has happened in the build stage and allthough not really a major problem id have expected a little better for the 1100 pound i paid. Once powered up the machine ran smoothly through all the set up and the updates. Now i bought this rig mostly for gaming so once fully updated i decided to install my games. Nothing wrong there and no problems untill i actually started to play them. Seemingly everytime i left the pc to idle on a game screen for more than ten minutes or so say while i made a hot drink i would find on my return either the pc had shut itself down or as soon as i instigated some kind of on screen movement the pc would shut down..........either type of shut down then goibg on to advise me thatthis was done as the pc detected a power surge. Considering im running with a surge protector this shouldnt be happening and again after checking numerous forums it seems its the on board surge software on the mobo causing this. I decided on the R9 280x 3gb Gpu as i wanted the best i could afford while not overspending. The card seema to work well and perform solidly but ive not really thrown much more than world of warcraft and eve online at it. What i did notice though was a high pitch whine coming from the gpu whenever im on a game menu screen. No doubt a casenof coil whine and really something id have expected to be picked up on in quality testing alongside the mobo power surge issues. all in all though im happy enough with the system i have now. If the gremlins seem to persist then i will be back onto pc assist for a solution but fingers crossed the coil whine will self right soon enough. I bought an I7, 4770k 8gb kingston ram, 1tb western digital caviar black hard drive, 3gb r9 280x amd gpu, zalman z11 case. Id recomment pc specialist to my friends and family as the things listed can and will happen with any service like this.
written by 159Delaney on 01/03/2014
I was dreading ordering a new PC, feeling a little out of touch with what was out there, but knowing I didn't want to pick up an off-the-shelf PC. The ordering process made things very simple, and ensured that what I was ordering was a feasible build. I had to sit on my hands a little to avoid constantly checking how far along in the process the order was, but the ability to check in the first place was great. The PC arrived on time, in good order. Now enjoying a very nice honeymoon with the new build. Really pleased with how neatly put together it was, and the inclusion of optical media back-ups for Windows.
written by Alden273 on 01/03/2014
My PC was built to a very high standard and works perfectly. There was a slight delay in pre-production, but the builders were very busy at that time. The cost of the PC seemed to be cheaper than if I had bought the parts myself! Great overall service, with good communication.
written by Jordonk343 on 01/03/2014
The means of selecting a bespoke PC from the PC specialist site is very, very good. The choice available to get what you want is better than I could find anywhere else.The PC was ordered totally on line. The machine was delivered in approximately 2 weeks from order date; slightly more than advertised. It was well packed and is exactly what I specified and it works as expected. I would recommend PC specialists. My only gripe is that 0844 phone number. Having spent around 2K on a PC, I do not expect to have to pay for ordering or support. It is also unclear what the calls cost. Online chat does work well when available.
written by Prince_Tanner on 01/03/2014
I had my doubts but pc specialist made me eat my words they made an amazing gaming monster for for did the best wire work inside the pc looks amazing they even use the best deliver service dpd. they make sure they text you email you and everything. if your buying a pc you buy it here!!!!!!! love theses people.
written by shozon717 on 01/03/2014
new motherboard is very fast and responsive i haven't had any trouble with it yet.
written by Lamarl18 on 28/02/2014
Excellent communication, answering all e-mail questions within 24 hours. Highly recommend this company. Delivery notified by text, once again excellent communication. PC working well from the start and very satisfied with product.
written by Denzel192 on 28/02/2014
Things I was happy with: - the assortment of the products. Things that I would have liked: - faster production. Things I did not enjoy: - The delivery took more time than it should have (I had payed for 3 day delivery) - The website had estimated the initial price of the laptop wrongly and had requested me a lower sum. Something that later I had to pay for (Had to go through a lot of things one more time).
written by Test123455 on 28/02/2014
I'm terribly disappointed about your prestation. You are not able to answer our mails...
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