This is the review I left on Shade Station website: My feelings towards 'Shade Station' have completely changed and I wish I could change the original rating. I spent £200.00 on a 'brand new watch' as a gift for my partner which seemed to have issues with the face looking misty so tonight (7 days after it was delivered) we took it back to the shop but left with no watch & no money?? I believe you have completely breached my consumer rights as the sale of goods act states the following: Goods must be satisfactory quality, as described, fit for purpose and last a reasonable length of time. The watch isn't satisfactory quality, it isn't as described, its definitely not fit for purpose and you can't see the hands clearly to tell the time??! Our agreement is with YOU not the manufacturer, so therefore as the retailer you SHOULD deal with it and not palm us off with the manufacturer which you did. Do you really expect that we just walk away with nothing, whilst you have our watch and our £200.00 and expect that we just wait 'up to 6 weeks'? I would like a full refund or I will seek further advice.

I ordered 3 pairs of (expensive) sunglasses so I could chose between styles and colours. I chose ShadeStation because they promised "no hassle returns". I received the parcel safely and opened the well packaged boxes. I opened the RayBan case on the first set of glasses, looked at the colour and didn't even try them on. They were a slightly odd pink/purple frame which I wasn't expecting but that wasn't a problem. I decided to keep a pair of grey framed RayBans and packed up the purple pair and a pair of Oakleys carefully. Both pairs were in perfect condition, the plastic hadn't even been removed from the arms. I returned both frames as per website instructions. I then received a phone call telling me there was a "huge scratch" across the lens of the RayBans. They said they would be returning the glasses and not refunding the £103. When I said they weren't scratched when they left me, they said I couldn't prove that so their policy was not to refund. They refused to discuss the matter saying I had no proof, it was their policy and it was just "bad luck". I said I wanted to record the call and the attitude changed somewhat to a more reasonable tone. I said if they could prove the glasses were perfect when they were despatched and scratched when received back, I would have to pay up. They said they had HD CCTV and sent me a still of the top of someone's head looking at some glasses... I took legal advice and was told I had a case and would win in a small claims court but I was so upset by the completely pedantic attitude of the their customer services team, and have little enough time for pleasurable activities, I've decided to put it down to karma. I now have a pair of very expensive sunglasses and a very bad taste in my mouth. I'd buy your glasses in John Lewis where price and service are guaranteed. I ordered 3 pairs of (expensive) sunglasses so I could chose between styles and colours. I chose ShadeStation because they promised "no hassle returns". I received the parcel safely and opened the well packaged boxes. I opened the RayBan case on the first set of glasses, looked at the colour and didn't even try them on. They were a slightly odd pink/purple frame which I wasn't expecting but that wasn't a problem. I decided to keep a pair of grey framed RayBans and packed up the purple pair and a pair of Oakleys carefully. Both pairs were in perfect condition, the plastic hadn't even been removed from the arms. I returned both frames as per website instructions. I then received a phone call telling me there was a "huge scratch" across the lens of the RayBans. They said they would be returning the glasses and not refunding the £103. When I said they weren't scratched when they left me, they said I couldn't prove that so their policy was not to refund. They refused to discuss the matter saying I had no proof, it was their policy and it was just "bad luck". I said I wanted to record the call and the attitude changed somewhat to a more reasonable tone. I said if they could prove the glasses were perfect when they were despatched and scratched when received back, I would have to pay up. They said they had HD CCTV and sent me a still of the top of someone's head looking at some glasses... I took legal advice and was told I had a case and would win in a small claims court but I was so upset by the completely pedantic attitude of the their customer services team, and have little enough time for pleasurable activities, I've decided to put it down to karma. I now have a pair of very expensive sunglasses and a very bad taste in my mouth. I'd buy your glasses in John Lewis where price and service are guaranteed.

Ordered a pair of sunglasses on a Sunday that were showing as In stock. On the Friday I queried the order as they had not been received, only to be told that they weren't In stock and that they weren't expecting any in until the following Wednesday at the earliest! There was no apology whatsoever - they had the balls to question my attitude and things rapidly went down hill from there! Order cancelled and will not be using themagain.

The glasses, described as having a 'medium/large' bridge, arrived and were tiny. I had them on my head for no more than 2 minutes before putting them back in their case and sending back to Shade Station, in the packaging that they arrived in, requesting an exchange for a different style. The next day I received a phone call stating that both(!) of the lenses are scratched and that they would be returning them to me. This is crazy. I am now left with a pair of glasses that do not fit, with apparently 'scratched' lenses. They are adament that two staff check the lenses before sending the glasses out, so if it happened in transit to me then it's neither their fault nor problem. I find this attitude appalling. Not only were the glasses not as described, but they have stitched me with something I don't want. I haven't received them back yet so haven't had a chance to look at these 'scratches' myself, but if they're noticable (which definitely wasn't the case when I returned them) then my belief is that either something happened in transit (unlikely) or they have purposely damaged them.

Shade station offer a great range of lenses, and were the only shop I could find who had my product in stock. Communication was good, and I received an email when the item was dispatched. The only downside is that the only number you can contact them on is an 0844 which means you pay! I have just spent £70 with your company, expect to have to pay to speak to customer services! Overally good, give us a normally landline number and you'll be perfect!

Ordered a Marc Jacobs watch for my daughter's Christmas present. Best price and speedy delivery - what more do you need!

Have bought several pairs of Oakleys over the past few months from Shadestation. They have always been the cheapest online and delivery has been super quick, well packaged and crucially free, which is always nice.

Shade Station is a great place to shop online. Great customer experience, good web site that is easy to navigate and of course great products in stock. Check out process is flawless.

all aspects of purchase was second to none , all questions etc. answered clearly . product delivered next morning