After making a claim where the 3rd Party drove off after admiting fault in front of a witness i have had no feedback from these clowns apart from when i have called them. The reporting consisted of me briefly explaining an accident over the phone whereby the 3rd party backed into myself, clearly backed up by photographic and cctv evidance which they have not even asked to see. I originally paid the £150 excess with the understanding i would recieve this back from the 3rd partys insurance as their party did not respond to the letters sent out by them, after chasing the claim after 4 weeks of no correspondence (not even a letter). i was told they where still awaiting a response. Now in the 8th week i decided to call again to be told they would be attempting to get 1/2 the money back for my excess due to us both reversing (i had said i had put in gear to start a manouver but not actually moved - backed up by the accident damage surely picked up by the accident investigator who assessed the damage?). They have now updated my claim to 'try' and get all my excess paid, what if i had not called... would they have settled on 50/50. i am now really angry and no doubt will have to call them again to get an update. Really Poor customer service and feedback - if you have a claim with them i advise you keep in contact as they seem to fill in any gaps in their reporting without actually consulting you

Im not sure what my insurance premium is being spent on, because no one picks up the phone. So people surely can't place claims...

Took out car insurance april and was asked for proof of no claims discount after a few days. This i provided by scanning my previous insurance companies form and e-mailing it to them. My policy was duly sent to me on line however, after a week, an underwriter mailed me asking for proof of residency, driving licence, evidence of how long i had been driving. I thought this should be done on the initial application so i mailed backed to express my disgust and am preparing to cancel and use LV or another. Do not these companies talk to each other ??????

I am very happy with Allianz. They are my car insurance providers for the last 3 years and I'm not going to change them any time soon. Customer service is on really high level and I have never had any problems with them. Calls are handled with professionalism and great manners. Few months ago I had a crash on the motorway where guy drove off. Case is still ongoing but they provided and still providing me with support and updates. Thats not a company which is only sending letters to you they taking time to call you with an update. That made me feel safer as it was my first (and hopefully the last) time when I had to deal with claims department. They had no problems to take their time and explain me what is the next step and answer all my questions. It is really easy to deal with them and I would love all different companies to take example from them!

They give you wrong advice, unhelpful staff, I've called them and they hang the phone up on you. I would strongly advice anyone to give them a miss.

I purchased car insurance through Allianz Cover insurance because they had a good deal. However, what they don't tell you is that they don't accept No Claims Discount proof from your previous policy if it is still running. Well, normally your Renewal Notice is sent out BEFORE your previous policy expires, isn't it? So they tell you your premium must be charged at 0 years no claims until your previous policy expires, then you can't pay for No Claims Protection. So, I had to cancel. In short, you only get an NCD if your previous policy has already expired when you apply.

I have a claim ongoing, not my fault. I got acceptance of fault from the third party, NOT Allianz because they never actually do anything other than take your money. My premium doubled due to the ongoing claim but now that liability has been accepted do you think I can get my money out of them and my premium reduced? In the 1 year hat this has ben gong on I have received ONE phone call from Allianz. I will also add that they sent me a cheque for £100 by way of an "apology" for their poor service, and this was 6 months ago! I will never use Allianz again and will be cancelling my policy ASAP.

Bought insurance customised to top settings, failed to cover me. poor service. long wait times, teenager call centre , inconsiderate. will not use them again.

After purchasing a my car insurance online in June 2013 (ALLIANZ YOUR COVER CAR INSURANCE), I then needed to update my policy after the purchase of a new car. I first rang the customer service number on Friday 23rd August. No matter what time I rang, it would ring out maybe once, twice or even 3 times, and then just cut dead. After 2 hours of this, I went and rang the claim hotline, hoping someone would sort me out. I was first on hold for 50 minutes. I could wait no longer. I had to go out. I tried the CS number again, same thing - phone just went dead. I tried the claim line again - this time I waited an hour and 23 minutes. Yep 90 MINUTES nearly, and nothing. In total then, TWO AND A HALF HOURS ON HOLD - and that was the accident helpline - god help you if you needed to make a claim. That is not including the 100+ times I tried the CS number. Saturday 24th August. Exactly the same thing. CS number just went dead. 30 minutes on hold to the accident helpline. PATHETIC. Sunday it is advertised as closed. Monday 26th - Bank holiday. Advertised 9am-5pm on bank hols. Again, CS number goes dead. Claim line - 30 minutes. I HAVE LOST 4 HOURS OF MY LIFE TRYING TO CONTACT THIS JOKE OF A COMPANY, AND NEVER ACTUALLY MANAGED TO SPEAK TO ANYONE AT ALL!!!!!! So, to recap then, I paid for my insurance online in June. In August, i purchased a new car. Tried to update the details of the policy, but it was just IMPOSSIBLE. Car sat on my drive for 3 days with no insurance. DO NOT BOTHER WITH THEM. In the end I gave up, and just took out a brand new insurance policy with a PROPER INSURANCE COMPANY. AVOID AT ALL COSTS.

I rang up to add European cover to my policy, a premium was deducted and I received the documents via email. As the premium on the documents did not match what had been agreed I rang to query immediately. I was told that the premium was how much cover would have cost if I had taken it out for the whole year, and that anyway I didn't need to ring up for cover until 1 week before travel. I therefore cancelled, was told I would be refunded and received cancellation documents. This all happened with a period of about two hours. 10 days later, they have STILL NOT refunded me, despite many phone calls and promises and apologies. Totally inefficient, and it feels like a way of deliberately hanging onto money for as long as possible. I will NEVER use again, nor recommend.

Dated 15/04/2013 I would like to say that i am totally disappointed with the services of Allianz insurance company, with whom i am insured through one quote direct (broker), my claim is not being responded from last two day, i am fed up by phoning them, my claim no is BL1637432A. on Saturday a thieve have smashed my window, and then pulled out a massive part of my dash board, containing, original CD player and radio of my Toyota yaris also one more cd player that i installed 2 weeks ago. he has broken the left and right window. i can't drive this car. i reported to police immediately after this incidence happen and they have done there job but Allianz company is not responding, I have phone them plenty of times, every customer service person is take the detail,and at the end of phone call they say we will sort out this immediately, and them nothing, makes me fell very bad, i am stuck and can't drive. That is my bad experience with this company. Regards M A KHAWAJA

I was with Allianz for 1 yesr, got in to a 3rd party dispute which had nothing to do with me. I heard nothing about the investigation. since left the company for new insurance in odt last year. yesterday I got a bill for £10,000 asking me to pay for a 3rd party incidant which has nothing to do with me. Ive had no communication from these people until yesterday just asking me to pay....not trust theses people . they aint getting nothing out of me, ill be taking them to watch dog. if they think i aint gonna fight they got a next thing coming.

After having to submit a claim with Allianz I've learned that they will go through even illegal lengths to deny you. No matter how many physician forms, police reports, and other documents I had in my favor, Allianz just said "we disagree, you're denied" after all of it. Months and months of harassing doctors and lawmen for forms that all proved my claim were simply ignored and my claim was denied. This is so so wrong, you will never get what is rightfully yours, no matter how much you prove that you are in the right. Do not under any circumstances buy this insurance, you will be robbed.

My daughter-in-law had parked her car outside our house and while she was in our house a neighbour backed his car into hers. He admitted it was wholly his fault and would inform his insurance company accordingly. My daughter-in-law duly informed Allianz. You would think this would be a pretty straightforward claim. However, Allianz told her to deal with the claim herself and telephone the other party's insurance company. My husband was apoplectic!!! We are insured with Saga who are extremely efficient and reliable and would be horrified at the idea of their client liaising with another party's insurance company themselves. That is what we pay our insurance companies for! They also told her she would have to pay her excess up front and then claim it back after the claim is settled. This is unbelievable. She is entirely blameless and yet she is supposed to pay her excess and deal with the claim herself!! What is she paying Allianz for? Surely this company is trading under false pretences by not providing the service required of them. I would never use this company and would advise everybody to steer clear of them. They are not operating as an insurance company should.