The Watch Lab Reviews - www.thewatchlab.co.uk

Click here if this is your business
★★★★★
4.5 / 5
92% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
The Watch Lab - www.thewatchlab.co.uk - Ask a question now

Media Gallery for The Watch Lab - www.thewatchlab.co.uk

The Watch Lab - www.thewatchlab.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“repair of Omega ladies Seamaster watch”

Written on: 12/06/2016 by DianneSwann (1 review written)

I have loved and cherished my Seamaster watch for 20 yrs, it has been into your repair shop in Preston for a total of 35 weeks in 30 months costing me £734 in total, i picked it up 2 weeks ago after being back for a repair to a worn link on the bracelet, it was working perfectly well when it was sent to the workshop apparently in Preston, it was eventually returned to me after 12 weeks and it had stopped working when i got it home… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Bulova repair and service ”

Written on: 12/06/2016 by 472Rees (1 review written)

An excellent service from start to finish. It was refreshing to deal with a company that did what they said, in the timescale and cost… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Wonderful Watch Lab”

Written on: 12/06/2016 by Logans1949 (1 review written)

Recently I had a DG ladies watch strap altered by The Watch Lab. The job was done quickly by friendly and skilled staff. I was pleased with the result. My late husband always took his watches there for new batteries and also purchased a watch for my Christmas present one year. I have also gone there with my watches many times, mainly for batteries but also for a watch strap and repairs. I have also found the staff at the Manchester branch to be very efficient and helpful and would recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“very pleasant experience”

Written on: 12/06/2016 by Sandovalwz105 (1 review written)

Omega watch for general service after 8 years since last service. Given a good explanation of what the service would cover and how long it would take… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Tag battery replace”

Written on: 12/06/2016 by Fitzgerald1980 (1 review written)

Paid £95 for a replacement battery for my Tag Heuer, guy I dealt with at the Silverburn store was brilliant, however when I received my watch back the backplate was pretty badly scratched. You would expect when paying £95 for a battery replacement that they could at least look after your fairly expensive watch.. I could have taken it to my local non approved guy and had it done at a fraction of the cost but thought I would pay the extra and get the so called experts to do it, never… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Foggy64's Comment

Written on: 07/01/2017

Just had a similar experience with the Leeds store.
£95 payable upfront??? for a Tag battery replacement. After the replacement (the first time on this watch) there are tool marks and scratches on the case back. Took the watch back this morning and the store manager was very arrogant and dismissive saying it should be expected! If the watch had been taken to a guy on the market who charged a fiver maybe but not for what should be a premium service at a premium price.
Never again and recommend everyone avoids at all cost.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Friendy Professional Sevice”

Written on: 10/06/2016 by NiaStone (1 review written)

Based on the service I received at the Watch Lab I would recommend this company services to anyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Time stood still for the longest time”

Written on: 10/06/2016 by Redcetera (1 review written)

The Watch Lab in Southampton was just brilliant, we took a number of watched in for new batteries. We also took my Fosdil watch in, which I'd had for years, as it had lost its winder. Although it needed to go to the clinic, he was confident it could be fixed. I was so pleased as it was my favourite of all my watches. He duly called once it was back and we collected. The Eatch Lab is a great service and I will use again when needed. Time is now moving well. Thank you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Outstanding service and very knowledgeable”

Written on: 10/06/2016 by big laddie (2 reviews written)

I have used this outlet twice in a fairly short space of time , the first to replace a battery and clean on a prized omega watch and laterly on a treasured rotary. I have to say at first i was sceptical that anywhere bar the manufacturer could deliver the service and quality i expected but i was wrong. These guys are not only very courteous but also knowledable and friendly. 1st class service and would definetly recommend to others… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Complete rip off”

Written on: 09/06/2016 by Pennwell (1 review written)

Last week in visited the Watch Lab to replace two batteries. The attendant looked at the watches and said £75 to replace both batteries and reseal. Hi didn't even look at me as he knew the cost was so ridiculous. Please dont go there i had my batteries replaced for £8 each and why i waited. These guys need stopping Best regards … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Diabolical customer service”

Written on: 27/05/2016

Brent Cross Watch Lab I handed over my 18 year old Tag Heuer which they happily accepted with no watch face issues, to have new batteries fitted and paid £65. When I collected it the no 9 luminous marker was missing and laying loose inside the face of the watch! When I challenged the so called 'technicians' as to why my watch was damaged they initially said that it was because the watch was old and when i wouldn't accept this, then tried to suggest that the luminous marker was loose when… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid the Arndale Store in Manchester ”

Written on: 27/05/2016

I visited the Watch Lab store in the Arndale Centre Manchester to have a link removed from my swiss watch. The assistan quoted me £39.99 to remove one link from my watch. I thought it was rather excessive and felt because I owned a watch that cost over £5000 this did not constitute such a charge. The assistant started waffling on about cleaning the watch and cleaning the bracelet ect ect I had not requested this service and felt he was just trying to up sale me to more services that I did not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“The gentleman made me feel about 1cm tall!!”

Written on: 16/05/2016 by mackydee78 (1 review written)

Had a link removed from my watch which cost £9.95 anyway an extortionate price!! It came with a guarantee so thought ok...., took it back as the link failed and my watch fell to the floor....! He told me that it would cost another £9.95..... I said even though the work was guaranteed?? His reply was that I had caught it and broke it myself!!! He didn't believe me that it just fell from my wrist!!! Was all my fault therefore work not guaranteed!! His attitude made me feel about 1cm tall!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Watch Lab Chester First Class Service”

Written on: 02/05/2016 by Margaritaville (1 review written)

We have taken our two best watches to The Watch Lab in Chester for battery replacement and service. The staff are friendly and knowledgeable and give full advice on the cost of everything before anything is done, as well as condition of watch, whether watertight etc. The batteries have a 3 year life, which is far better than what we have had at other places. They also tell you how long it will take to replace the battery - im my case it was there and then as it was a more simple watch, and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Provided a great service”

Written on: 30/04/2016 by 367Freeman (1 review written)

Fast, friendly and efficient, the staff went out of their way to provide an excellent service, I will be recommending the watch lab in Silverburn to friends… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid - dishonest and expensive”

Written on: 30/04/2016 by Edgar007 (1 review written)

Handed my water resistant Tag Heuer in for repair at the Brent Cross shop and was told it would cost £250 (I had to pay this upfront). I was told the watch would have to be sent to Tag. On collecting the watch I asked for the guarantee card Tag always provides with repairs. None was available. I asked for a detailed invoice showing what work had been undertaken. None was available. The sales assistant became aggressive. I contacted Tag’s workshop they confirmed the watch had never been to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“GLAM BUT SHAM”

Written on: 30/04/2016 by MrJohnMunroe (1 review written)

I took two Longines to Watch Lab for repair/service in early September...Was advised that they would be returned before Christmas..... I have just received them late April..... I have lost count of the number of times I called...The standard response was " Someone will get back to you" I also asked for a replacement strap to be fitted...Without even asking me they replaced strap with a different colour/style.... Needless to say it had to be changed to the original colour...Another month… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Fast, Efficient Service!”

Written on: 10/03/2016

Took TAG watch in for replacement battery. Staff member very approachable, friendly yet professional & I could see beyond the customer front desk where the repair work was being done. Both these factors contributed to ease my apprehension as I had not used The Watch Lab before. The service was good value for money compared to other jewellers who are slightly more expensive & do not have a repair shop on site - hence you are without your watch for 3-6 weeks. On collection after 2 hours I did… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Enquiry about watch strap replacement”

Written on: 01/03/2016

Have tried several times to call the Buchanan Galleries branch in Glasgow. Each time the 'phone was picked up and noise of people chatting heard, receiver then replaced. They were just picking up and hanging up! I don't live in town, so did not want wasted trip, just wanted a simple answer regarding strap for watch, but they obviously have no interest in getting business or even being courteous. Unfortunately there are no examples of replacement straps on website. I must assume their standard… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Great customer service”

Written on: 29/02/2016 by 68Wright (1 review written)

Great customer service at Crawley - would recommend - very polite staff… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“OMEGA SEAMASTER ”

Written on: 28/02/2016 by McConnell480 (1 review written)

Had my omega seamaster serviced at Leicester staff were spot with there explanation of the work to be done.Well done on a good job… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview