if you buy from kitchens direct moben or dolphin bathrooms be advised they use contractors to do the work , please check that they have 3rd party insurance ,i did not .it cost over 52,000 pounds to put right the damage kitchens direct did to my house ,yet kitchens drect had no insuranse as they used 3rd party contractors !!!

They are just a pure hell and please avoid them.

Do not use Kitchens Direct!! They delivered the wrong kitchen, then when they attempted to fit it for the first time, they made so many mistakes that the initial fitter had to be taken off of the job. Then we had to send them a solicitor's letter and have another fitter to do the job. The correct items still had to be delivered and he did not finish the work and again we had to be visited by the regional manager for the second time. He agreed that the work was sub-standard. 15 weeks later the work is still incomplete and so we are sending another letter to Susan Kinnaird (Managing Director) to say that we are demanding our money back and for them to come and collect their 2 kitchens!! If they do not pay us then we will be making a claim to the Small Claims Court and we will run a personal mission to bring people's attention to this terrible company!!

Should have viewed those reviews before going for the order, saleman polite, kitchen installed ok, but got two items to be refunded, after 4 weeks and countless (non-free) calls, they came picked up one item. now trying to get the other item to be collected (no idea when that will happen). only then can get refund 4-6 weeks later (not sure how much as no one to ask). AVOID them. bunch of idiots.

my complaint is about the same firm kd but under the name maple.i purchased a kitchen 7 years ago,the people were helpfull untill things went bad the kitchen samples i was shown were solid wood and thats what i wanted but on delivery they were melamine i was assured they were the same so took delivery the holes for the lighting were to big the lights fell through the hole all the time.every time the kettle boiled it steamed up to the unit and it started peeling the floor was put down by the same fitters and i think they were blind .the list of problems were endless and could not contact them.last year i had a visit from a kitchen firm and recognised him i asked was he from maple and was told nothing to do with them,on looking at brochures noticed a sticker saying maple and questioned him then he said they were going by a new name.i told him if he wanted my buiseness to sort out my other kitchen,he got on the phone and chatted to sales person and assured me it would be done ha!i didnt hold up much hope and told him to leave my house or i would call police,they phoned me a few times and i just put phone down.mow i have had a quote from kd and the surveior comes today and ive just found out they are the same people again so will get my survey from him and then show him the door.i have no kitchen in at mo so will have to go looking again.hope you have better luck if you go with kd

I called these people for a quote, to get arange of companies to compare. BIG MISTAKE! Now I can't get rid of their sales team. I didn't get any calls for a while, but now get about one a week. I have asked them at least twice to take me off their data base but they just won't go away.

I guess they look cheap, but beware of including them in your research.

Very good sales pitch, very convincing. very poor after sales department and very cheap inferior appliances. After many happy years with a frost free fridge freezer, I now have one that has to be defrosted. I didn't even know they still made them. I actually asked if the freezer would be frost free and was told by the salesman " I think so" Things started to go wrong in October and I am still waiting for them to be rectified.The joint in the worktop started to lift and needs replacing. My cooker of 6 months is impossible to clean because any spillage whilst cooking is unable to be cleaned. The back panel is supposed to be self cleaning the instructions are very vague. I googled the name Tecnik nothing showed.To top it all, the person I had to deal with in the warranties department of Kitchens Direct has been rude and I had to make numerous phone calls which he denied had been made. The fitter that came first of all was extremely rude and was asked to leave after a day. As I write this review my kitchen looks sad and incomplete as I had to hold back the tiler and decorator till Kitchens Direct finish the job to my satisfaction. I now know why they had to be paid before the fitter even started to fit the units.

Their planner turned up, wanted a hard sell. He wanted me to part with 100gbp cash or bankers draft cheque, but wouldn't accept a cheque or credit card payment.

He wasn't willing to give a wrtten quote, it was a now or never deal, the whole experience was a little off putting as it smacked of give me 100 cash and I'll promise to delvier a kitchen in 10 days.

Be afraid, be very afraid!! The typical hard-sell, no-delivery company. After the hard-selling salesman left with my deposit, I received on average two calls per day from them trying to sell me a kitchen!!They demand the full amount to be settled before installation or delivery, that's right, before the delivery man will open the back of his truck. You'll have no chance to inpsect the products, and no chance to check the quality of installation before paying. I cancelled, and am still trying to get my deposit back.

We had a call from Kitchens Direct asking if we would like one of their reps to come out free and do a survey so we could have anew kitchen.
As we are looking at getting a new kitchen in the New Year we went ahead with it.
The next day, then they where supposed to come out, they never turned up, s I called them to see where they where, but they did not even have us on their system - very strange.
So they booked for a rep to see us yesterday.
Our views on the rep:
Very Rude
Arrogant
Very Demanding
Very Set in his own ways ad did not want any input from us - even though its our kitchen
He demanded that my pregnant girlfriend made him a cup of tea - lucky I had to pop out at that point or the Paramedics would have been picking him off the floor

Views on the Design:
Very good, but simple

Price - £6950:
5 time the cost of if we had done it with B&Q or IKEA
2 times the price of any over supplier
He then offered us the finance solution to paying - they wanted us to pay for it over 9 years at £128 per month that's over 17,000 - 3 times the original price
He then demanded that we had to go with them because that is the terms and conditions of the visit.

At this point I forced him out the door and told him quite bluntly to fu*k off.

As he was walking back to he car he was shouting that they will be taking action to recover costs of his call out.

If I ever see him or any over rep from kitchen Direct ever again at my door, I will call the police and Trading Standards!

They made the biggest mistake ever trying to sell a dodgy kitchen to me at nearly £17,000 that my 1 year old son could have designed!

Brought a kitchen from kitchens direct back in dec 2004 ,agreed a price ,survey was carried out in dec2004 for fitting in jan 2005.
Kitchen .Kitchen was fitted by some polish guys worked 7.am tii 11.00 pm for 3 days.
Gas fitter was the ptoblem ,a guy named Brain Easton dug a trench in the kitchen floor and laid pipe and filled hole in.We then a a solid oak floor laid on the concrete floor.In july 2008 the solid oak floor poped and it transpired that kitchens direct had damaged the waterproof membrain in the concrete floor.We phoned kitchend direct who came out looked at floor and admitted liability .
We are still waiting for kitchens direct insurance company to pay out as Homeform group has gone bust and there is a £25,000 excess on the policy .
At present my home insurance company has done the repair work a new waterproof membraine new concrete slab new kitchen new wooden floor and are now taking kitchens direct insurane company to court to recover there costs.
Everybody gallagher bassert terecis (kitchens direct loss adjusters)and max at lloyds synidcate 3125 ado not want to pay out

Ordered a kitchen from them and met with the designer and he was great - No faults there!!

Today the kitchen was supposed to be delivered - It hasnt come - phoned them to find out why... They have cancelled that kitchen as " they arent making enough money from it", and apparently they are allowed to do it! We are now in dipute with them over this and found out subsequently that what they have said is illegal. Not happy at all and would not recommend them!

Fed up with them - I have been badgered by automatic telemarketing telephone (traced through 0844...number ) calls to my landline by this company for months - and now ten minutes ago by a call to my mobile (which I rarely use and not many people have my number). They can fxxk off, quickly and quietly.

Wouldn't turn up for a booked appointment. Rubbish. I would not recommend any company that doesn't do what it says it will do - pretty fundamental, really.