Kitchen Direct Reviews - www.kitchendirect.co.uk

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We are advised that this business has no connection to Kitchens Direct which has a separate domain and is, we are informed, an entirely separate business.
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★☆☆☆☆

“if you buy from kitchens direct moben or dolphin...”

Written on: 05/06/2010

if you buy from kitchens direct moben or dolphin bathrooms be advised they use contractors to do the work , please check that they have 3rd party insurance ,i did not .it cost over 52,000 pounds to put right the damage kitchens direct did to my house ,yet kitchens drect had no insuranse as they used 3rd party contractors !!!… Read Full Review

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★★★☆☆

“Kitchens Direct Turned up 10 mins late, refused to...”

Written on: 19/05/2010 by Rohit Spence (1 review written)

Kitchens Direct Turned up 10 mins late, refused to leave a copy of their plan so i could bring it to a builders merchants and use their ideas, the salesman reduced the price of their kitchen to a price I could afford, i was happy with the design and their service but i refused to buy one of their kitchens due to the reviews i read on here, as a result i spent six months getting quotes and plans from various companies including, b+q ikea, focus kddc moben, crown, even smallbones and independant… Read Full Review

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★☆☆☆☆

“They are just a pure hell and please avoid them. ”

Written on: 05/05/2010

They are just a pure hell and please avoid them… Read Full Review

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★☆☆☆☆

“Do not use Kitchens Direct!! They delivered the wrong...”

Written on: 03/05/2010

Do not use Kitchens Direct!! They delivered the wrong kitchen, then when they attempted to fit it for the first time, they made so many mistakes that the initial fitter had to be taken off of the job. Then we had to send them a solicitor's letter and have another fitter to do the job. The correct items still had to be delivered and he did not finish the work and again we had to be visited by the regional manager for the second time. He agreed that the work was sub-standard. 15 weeks later the… Read Full Review

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★☆☆☆☆

“Should have viewed those reviews before going for the...”

Written on: 23/04/2010

Should have viewed those reviews before going for the order, saleman polite, kitchen installed ok, but got two items to be refunded, after 4 weeks and countless (non-free) calls, they came picked up one item. now trying to get the other item to be collected (no idea when that will happen). only then can get refund 4-6 weeks later (not sure how much as no one to ask). AVOID them. bunch of idiots… Read Full Review

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★☆☆☆☆

“my complaint is about the same firm kd but under the...”

Written on: 16/04/2010

my complaint is about the same firm kd but under the name maple.i purchased a kitchen 7 years ago,the people were helpfull untill things went bad the kitchen samples i was shown were solid wood and thats what i wanted but on delivery they were melamine i was assured they were the same so took delivery the holes for the lighting were to big the lights fell through the hole all the time.every time the kettle boiled it steamed up to the unit and it started peeling the floor was put down by the… Read Full Review

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★☆☆☆☆

“Interesting all these reviews. I had a guy out for a...”

Written on: 20/03/2010 by Marius1234 (1 review written)

Interesting all these reviews. I had a guy out for a quote and he was really nice until he realised I wasn't going to sign up then and there. They appear to put pressure on for a one stop sign up. He tried every sort of hard sell tactic to make me sign encouraging a pay now and you can change your mind option.I rapidly realised that there might be a problem with this outfit and backed away. After a bit of research I am glad I did, the quote wasn't even that cheap. I suggest everyone looks every… Read Full Review

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★☆☆☆☆

“One of the worst companies we have ever delt with....”

Written on: 12/03/2010 by cnpatel (1 review written)

One of the worst companies we have ever delt with. They are really sweet and nice before the sale and helped us through the whole planning of the kitchen, and gave a reasonable quote. As soon as payment was made to them things changed.

We initially wanted to change our order slightly, and tried calling them, maybe 9 or 10 times before we received any sort of a reply. It turned out they basically didn't care, and they sent us our initial unchanged order. This wouldn't have been so bad if the… Read Full Review

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★☆☆☆☆

“I called these people for a quote, to get arange of...”

Written on: 11/03/2010

I called these people for a quote, to get arange of companies to compare. BIG MISTAKE! Now I can't get rid of their sales team. I didn't get any calls for a while, but now get about one a week. I have asked them at least twice to take me off their data base but they just won't go away.

I guess they look cheap, but beware of including them in your research… Read Full Review

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★☆☆☆☆

“I find it difficult to express the frustration and...”

Written on: 03/03/2010 by cgale421 (1 review written)

I find it difficult to express the frustration and anger that has resulted from our decision to use Kitchens Direct for our new kitchen.

The units that were delivered initially were not as we had ordered and one key aspect of the kitchen (the pull out larder unit) was damaged on the inside when it arrived. As a result the installation of our kitchen has been delayed by over a month and we are still waiting for the correct items and replacement units.

We have spent many hours waiting on hold… Read Full Review

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★★★★★

“PLEASE READ THIS REVIEW!!!! ”

Written on: 06/02/2010 by ericamydear (2 reviews written)

PLEASE READ THIS REVIEW!!!!
I had a new kitchen designed and fitted by Kitchens Direct in September last year. Once I had agreed to the kitchen I almost cancelled due to some of the awful reviews I had read, the only thing that stopped me was a review I read saying they were fantastic and that people shouldn't be put off by the bad reviews on line. After this I discussed it with friends a couple of whom had used Kitchens Direct themselves and been impressed with the kitchen and the service. The… Read Full Review

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Thinkaboutit's Response to ericamydear's Review

Written on: 01/12/2010

One out of over fifty, is giving to this company a full 5 stars!!! Doesn't it look very suspicious? Who can tell us, that the person giving to them 5 stars have no personal interes in relation to this company? For all we now about this reviwer, he coul be a salesman, or a manager of KD, or the very owner for all we know.... It is the absolute consistency of the many people who were dissapointed with KD service that sound the bell of TRUTH. This "positive" review is just a whispering little and suspicious voice "crying out in the wilderness"
<br/>
<br/>So many people who don't know each other and yet, are so consistent in their opinion, and saying basically exactly the same.... they couldn't be all wrong in their assessment of this company...
<br/>
<br/>There is no smoke... where there wasn't any fire...

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★★☆☆☆

“Very good sales pitch, very convincing. very poor...”

Written on: 21/01/2010

Very good sales pitch, very convincing. very poor after sales department and very cheap inferior appliances. After many happy years with a frost free fridge freezer, I now have one that has to be defrosted. I didn't even know they still made them. I actually asked if the freezer would be frost free and was told by the salesman " I think so" Things started to go wrong in October and I am still waiting for them to be rectified.The joint in the worktop started to lift and needs replacing. My… Read Full Review

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★★☆☆☆

“Their planner turned up, wanted a hard sell. He wanted...”

Written on: 18/01/2010

Their planner turned up, wanted a hard sell. He wanted me to part with 100gbp cash or bankers draft cheque, but wouldn't accept a cheque or credit card payment.

He wasn't willing to give a wrtten quote, it was a now or never deal, the whole experience was a little off putting as it smacked of give me 100 cash and I'll promise to delvier a kitchen in 10 days… Read Full Review

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★☆☆☆☆

“These cowboys only get one star from me as I fitted it...”

Written on: 17/01/2010 by DIYTOM (4 reviews written)

These cowboys only get one star from me as I fitted it myself! I had to fabricate parts to complete the kitchen.
A salesman called and negotiated a price, he wanted £1000 for worktops which I later purchased elsewhere for £250. He acted as if he wanted to be somewhere else. Another guy turned up to plan the kitchen (other companies do this in one visit). The planner left gaps at each end with infills, I later made my own wine rack to fill the gap instead.
Delivery was on time, HOWEVER, in all… Read Full Review

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★☆☆☆☆

“Be afraid, be very afraid!! The typical hard-sell,...”

Written on: 13/01/2010

Be afraid, be very afraid!! The typical hard-sell, no-delivery company. After the hard-selling salesman left with my deposit, I received on average two calls per day from them trying to sell me a kitchen!!They demand the full amount to be settled before installation or delivery, that's right, before the delivery man will open the back of his truck. You'll have no chance to inpsect the products, and no chance to check the quality of installation before paying. I cancelled, and am still trying to… Read Full Review

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★☆☆☆☆

“We had a call from Kitchens Direct asking if we would...”

Written on: 19/12/2009

We had a call from Kitchens Direct asking if we would like one of their reps to come out free and do a survey so we could have anew kitchen.
As we are looking at getting a new kitchen in the New Year we went ahead with it.
The next day, then they where supposed to come out, they never turned up, s I called them to see where they where, but they did not even have us on their system - very strange.
So they booked for a rep to see us yesterday.
Our views on the rep:
Very Rude
Arrogant
Very… Read Full Review

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★☆☆☆☆

“Brought a kitchen from kitchens direct back in dec...”

Written on: 22/11/2009

Brought a kitchen from kitchens direct back in dec 2004 ,agreed a price ,survey was carried out in dec2004 for fitting in jan 2005.
Kitchen .Kitchen was fitted by some polish guys worked 7.am tii 11.00 pm for 3 days.
Gas fitter was the ptoblem ,a guy named Brain Easton dug a trench in the kitchen floor and laid pipe and filled hole in.We then a a solid oak floor laid on the concrete floor.In july 2008 the solid oak floor poped and it transpired that kitchens direct had damaged the waterproof… Read Full Review

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★☆☆☆☆

“Ordered a kitchen from them and met with the designer...”

Written on: 28/10/2009

Ordered a kitchen from them and met with the designer and he was great - No faults there!!

Today the kitchen was supposed to be delivered - It hasnt come - phoned them to find out why... They have cancelled that kitchen as " they arent making enough money from it", and apparently they are allowed to do it! We are now in dipute with them over this and found out subsequently that what they have said is illegal. Not happy at all and would not recommend them!… Read Full Review

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★☆☆☆☆

“Fed up with them - I have been badgered by automatic...”

Written on: 25/10/2009

Fed up with them - I have been badgered by automatic telemarketing telephone (traced through 0844...number ) calls to my landline by this company for months - and now ten minutes ago by a call to my mobile (which I rarely use and not many people have my number). They can fxxk off, quickly and quietly… Read Full Review

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★☆☆☆☆

“Wouldn't turn up for a booked appointment. Rubbish. I...”

Written on: 22/10/2009

Wouldn't turn up for a booked appointment. Rubbish. I would not recommend any company that doesn't do what it says it will do - pretty fundamental, really… Read Full Review

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