We ordered a kitchen from Kitchen direct and the salesman and surveyor were very good and only stayed about two hours. We have had a supply only kichen but when it was delivered we found a huge amount of parts,instructions, doors, cornices, fittings not delivered. A door had been passed by quality control and packaged with a large scratch on it. We have contacted Kitchens direct and are awaiting the large list of missing parts etc so we can complete our kitchen.I wish I had read the reviews of previous customers then I would never have gone to kitchens direct for my kitchen. I would never recomend kitchens direct to anyone friend or foe.

These people keep ringing me and won't take my number off of their system. Simple solution. Make random appointments. Waste their time as much as they waste yours. Just booked my 9th visit from them. They might learn one day......

I have to say that having just had my new kitchen I felt compelled to write a positive review. I had nothing but top class service from Kitchens Direct. A lovely lady came to help me plan the kitchen (I am clueless!) and from the first visit to the end result it was seamless. The surveyor also came to check the plan this was reassuring and made me feel that they take the fitting seriously.

The fitters were curteous and tidy too.

All round 5 stars, thank you Kitchens Direct

The worst experience I have had dealing with Kitchen fitters - and that was just trying to get a quote from them. I knew pretty much what I wanted and had preliminary designs made up so a lot of the work was already done. All the salesperson kept on going on about how their competitors and the major DIY stores kitchens were all inferior to their product. Salesperson was determined to deliver his 'pitch' regardless of the fact that I had already done my research on his competitors and the types and quality of kitchen available. So in the end told him to answer the questions I had and show me some of their work otherwise leave the property as they were wasting my time. He said he needs to deliver his 'pitch' first, so I showed him the door. Bunch of amateurs in my opinion. Stay away.

I tried to deal with these morons a while ago. A string of appointments were made, none of which were kept. Strings of 'phone calls from me to them resulted in a near-heart attack on my part. Every time I called they asked for my 'phone number (15) times and then proceeded to call me on my mobile, despite being told that the signal was not good. I lost three weekends worth of work whilst waiting for the rep to turn up.I sent Miller a fax detailing all that had and hadn't happened- surprise, surprise, it was ignored.
One person told me on the 'phone that I would be given a mountain bike and a 75% discount to make up for the inconveniences that I had suffered.
When a rep did eventually arrive he said he had no knowledge of the discount offer and that his prices were discounted anyway. I made an order to get rid of him and 'phoned the office on Monday to query the 75% discount. What a surprise! They denied all knowledge. I then cancelled the order only to receive e threatening letter from a debt-collector charging me £50 for the rep's wasted journey. I countered with one claiming that Kitchens Direct had broken their contract with me. I never heard another word on this matter but continued to receive sales calls from them for some months despite my telling them not to bother me again.

Kitchen Directs. My kitchen was orderd on Sept 21st 2010 arrived on 28th of Sept 2010.Item was listed but I was not given style # of any doors or handles they did not reivew my order correctly. I am still waiting for Doors and Drawer set plush because my wheel chair base unit can not have handels because my kitchen narrow. They do have full payment October 19th 2010 item arrived wrong again kitchen fitter talk to them but Today is January 8th 2011 I have no reply. last call In Dec told me it is ready but not my turn to recive. My mum being in restbit which is costing 500.00 and my storage 400.00.my a/c is in mins and and mycard too

After looking on google and having the Kitchen Direct rep visiting my house last night I feel obliged to warn a few of you out there what i have seen over the last 24 hours...The rep came to our house last night at 720(20 mins late) and finally left at 12pm. The rep was very pleasant, very good at technical drawing and went through the choices very well. That was until the price came up 3 hours into events and she wanted to push the sale - I have been in sales for 10 years and pointed out nothing would be done until I saw 2 further companies for quotes in the next few days!! She still hung around for a further 2 hours and she didn't take a few hints it was getting late.We agreed together, that we would update next week accordingly!!...... Already we have had 3 calls from customer services and a few of my work collegues have reported similar issues.. just be careful of a prolonged period of selling from KITCHENS DIRECT!!!

Spoke to an agent on the phone to book a sales person to come to the house, the agent was such an idiot he couldnt even fine the postcode on the system. He advised I had the wrong postcode! He tried to enter it manually and failed - he then suggested I didnt bother and hung up. It sounds unbelieveable but really true - lucky escape I reckon.

I am so cross that my husband and I didnt read these reviews before we had a sales woman from KD come last night. She arrived late at 7.30 and we finally got rid of her about 11.30. When she arrived we said we just wanted some ideas and a quote, she said Oh I won't be leaving without a deposit don't worry!! After 4 hrs and a lot of talking by the sales woman, she had miraculously dropped the price from a staggering £16000+ to £7900!! How on earth can they do this?? We felt pressured and uncomfortable, but she advised that if we did not give her a deposit that night then she could not hold that price!! We agreed that we would give her a cheque for £100.00 to hold the price, and my husbands credit card details to take the balance of the deposit (£1100), on the full understanding that she would do nothing with this until we phoned her in a weeks time to confirm that we wanted to go ahead.
I could not believe therefore when I got home today to find my husband on the phone shouting at someone in the KD office, apparently luckily my husbands credit card company had phoned him to advise that KD had tried on 2 occasions today to take the £1100 off his card! Thankfully the credit card company refused this amount on security checks and had phoned my husband to check with him! I have also had to now cancel the cheque I wrote with the bank, (costing £10.00 to cancel), because I am sure they will try and cash this too!!
I am disgusted and angry with the way in which this company work, and I hope that other people read these reviews we have all written and do not contact this company for a quote!!!

We are currently looking to source a kitchen and had a visit from KD last night. The price was so good I felt something was not right and when the so called "designer" insisted on a deposit before he left I advised him in no uncertain terms that would not be happening. (After speaking to my brother who is a builder he immediately said that price is too cheap and it will come at a cost) Lucklily I can be very forceful and as rude as the other person if the need arises but if this was a single female - be very aware as my wife started to feel intimidated and uncomfortable.
I have never looked at a review portal like this before but having read all of the reviews my gut feeling has been proven right and the vast majority of potential and exisitng customers all seem to experience the same issues so these cant be one off problems. What I cant understand is, how are they still in business!
Based on what I have read and my limited expereince stick to reputable companies based on recommendation. This has proven a really useful site for me - thanks.

I had made an earlier reivew of this company, I thought two year's down the line I would like to inform people who are thinking of using this company, so here goes. We have had countless problems with this kitchen since it was fitted, had to involve the Furniture Ombudsman, who helped with some issues, however, they were able to obtain a refund for items that we had paid for, but the items didn't turn up!!! within the two years; two cupboards bases have sank and one of the wide drawers also sank, these had to be fixed. Also the magic cupboard collapsed 6 months after it was fitted, again it was fixed (but not replaced) this week have had to report it as been damaged as it no longer closes. All of the soft closers have ceased working, was informed today that they are not covered under the warranty. Bottom line am so fed up with this company and their inadequate staff, who are quite obnoxious. USE THIS COMPANY WITH CAUTION

Kitchens Direct are part of Moben, Dolphin Showers and Sharp Bedrooms. I had my Kitchen refitted at a good price. The Salesman was good and not too pushy, the fitter was very good and respectful. My complaint with Kitchens Direct is their Customer Service and their Transport/Warehouse. I was advised it would take 4 days to complete my kitchen. It actually took 50 days. We received missing parts from the delivery we also received broken parts on the delivery. The time it took them to supply/replace them was weeks. I was without water and cooking facilities in the kitchen for 16 days. I sent 25 Emails and 18 phone calls to Customer Services to try to speed up the process. I had to write to their Managing Director who instructed a senior Manager to contact me. It took 70 days for me to get anything in writing by way of an apology. They had no sense of urgency.
I would not recommend them to any one.

we had kitchens direct out for a quote salesman nice we asked how long his price would last for he told us till weekend so we shopped around but no one could beat it the last company we went to couldnt believe the price we had after his own price he said very rarely can they be beaten especially by £1500 so we left saying wed think about his quote because we were starting to feel uneasy about the cheap price as luck woul have it someone googled kd reviews and contacted us telling us to go on and read them which we did so for £1500 more we are having piece of mind and an actual store we can go to and tomorrow we are going to order our new kitchen from wren kitchens they also come ready built up so my husband can fit them and save on a fitter thankyou everyone for the helpfull reviews
mandy

I phoned Kitchens Direct and arranged an appointment at my house for 2 days later. No-one turned up, no-one contacted me. When I called them, they said I should have known that no-one was coming because I didn't receive my confirmation call. No apology, not even an offer to re-arrange. On the bright side, having since read all the other reviews here, I'm delighted I never got to meet them.

My girlfriend called KD as we thought it would be nice to get some design ideas for our new kitchen, i wish i had read these reviews first!!! Designer arrived 45mins late,eventually turned up at 7.30pm and did not leave untill 11.30pm we were tired and just wanted him out of our property so agreed to pay the deposit of £800. The next day we called up to cancel the contract as per the small print. 4 days later £800 left our accout despite the cancelation. Called KD they offered us a £1000 off the kitchen we said we were not intrested we just wanted our deposit back,they said fine 8 days and numerouse phone calls later still no sign of our £800. I will be calling trading standards tommorow. Avoid pushy sales men and highly priced.

NEVER use Kitchens Direct. I am a single mum, the salesman was pushy and overstayed his welcome by about 3 hours! I have a really small kitchen. He quoted £25,000!!! and there was nothing special in his design! He then said they had an offer on and if I accepted there and then I could have it for £9,000. Then when I said I still couldnt afford that he said if I took out their finance I could have it for £8,000. I felt under an awful lot of pressure and just wanted him to leave so told him I would let him know, when there was NO WAY I would go ahead with that. They are a total con merchant. In the end I have managed to get a much nicer kitchen than he designed and at a quater of the price and from a legitimate company.

Do not buy from Kitchens Direct. Our very pushy salesman made us feel intimidated in our own home and was here for hours. His final quote was somewhere in the region of 14 grand!!!! To get rid of him, we agreed and then called to cancel the following day. He was hostile and rude when I called. They should not be allowed to operate!!!! OFT should investigate!