Kitchen Direct Reviews - www.kitchendirect.co.uk

Click here if this is your business
★★☆☆☆
1.6 / 5
14% of users recommend this
Click here if this is your business
  • Value For Money

Summary

We are advised that this business has no connection to Kitchens Direct which has a separate domain and is, we are informed, an entirely separate business.
? Ask our helpful community of experts about this product or company
Kitchen Direct www.kitchendirect.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)
★★☆☆☆

“We ordered a kitchen from Kitchen direct and the...”

Written on: 21/02/2011

We ordered a kitchen from Kitchen direct and the salesman and surveyor were very good and only stayed about two hours. We have had a supply only kichen but when it was delivered we found a huge amount of parts,instructions, doors, cornices, fittings not delivered. A door had been passed by quality control and packaged with a large scratch on it. We have contacted Kitchens direct and are awaiting the large list of missing parts etc so we can complete our kitchen.I wish I had read the reviews of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“These people keep ringing me and won't take my number...”

Written on: 13/02/2011

These people keep ringing me and won't take my number off of their system. Simple solution. Make random appointments. Waste their time as much as they waste yours. Just booked my 9th visit from them. They might learn one day… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“I have to say that having just had my new kitchen I...”

Written on: 06/02/2011

I have to say that having just had my new kitchen I felt compelled to write a positive review. I had nothing but top class service from Kitchens Direct. A lovely lady came to help me plan the kitchen (I am clueless!) and from the first visit to the end result it was seamless. The surveyor also came to check the plan this was reassuring and made me feel that they take the fitting seriously.

The fitters were curteous and tidy too.

All round 5 stars, thank you Kitchens Direct… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“The worst experience I have had dealing with Kitchen...”

Written on: 26/01/2011

The worst experience I have had dealing with Kitchen fitters - and that was just trying to get a quote from them. I knew pretty much what I wanted and had preliminary designs made up so a lot of the work was already done. All the salesperson kept on going on about how their competitors and the major DIY stores kitchens were all inferior to their product. Salesperson was determined to deliver his 'pitch' regardless of the fact that I had already done my research on his competitors and the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I tried to deal with these morons a while ago. A...”

Written on: 12/01/2011

I tried to deal with these morons a while ago. A string of appointments were made, none of which were kept. Strings of 'phone calls from me to them resulted in a near-heart attack on my part. Every time I called they asked for my 'phone number (15) times and then proceeded to call me on my mobile, despite being told that the signal was not good. I lost three weekends worth of work whilst waiting for the rep to turn up.I sent Miller a fax detailing all that had and hadn't happened- surprise… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Kitchen Directs. My kitchen was orderd on Sept 21st...”

Written on: 08/01/2011

Kitchen Directs. My kitchen was orderd on Sept 21st 2010 arrived on 28th of Sept 2010.Item was listed but I was not given style # of any doors or handles they did not reivew my order correctly. I am still waiting for Doors and Drawer set plush because my wheel chair base unit can not have handels because my kitchen narrow. They do have full payment October 19th 2010 item arrived wrong again kitchen fitter talk to them but Today is January 8th 2011 I have no reply. last call In Dec told me it is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“After looking on google and having the Kitchen Direct...”

Written on: 06/01/2011

After looking on google and having the Kitchen Direct rep visiting my house last night I feel obliged to warn a few of you out there what i have seen over the last 24 hours...The rep came to our house last night at 720(20 mins late) and finally left at 12pm. The rep was very pleasant, very good at technical drawing and went through the choices very well. That was until the price came up 3 hours into events and she wanted to push the sale - I have been in sales for 10 years and pointed out… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kenneyfam's Comment

Written on: 27/01/2011

I think they are part of Simply Kitchens which are awful as well

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Sueyu's Comment

Written on: 25/02/2011

They sold me a kitchen that does not even exsist, I am still trying to get my 100 pounds back, I have reported them to trading standarts.Keep clear of them is my advice !

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
★☆☆☆☆

“Spoke to an agent on the phone to book a sales person...”

Written on: 05/01/2011

Spoke to an agent on the phone to book a sales person to come to the house, the agent was such an idiot he couldnt even fine the postcode on the system. He advised I had the wrong postcode! He tried to enter it manually and failed - he then suggested I didnt bother and hung up. It sounds unbelieveable but really true - lucky escape I reckon… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I am so cross that my husband and I didnt read these...”

Written on: 31/12/2010

I am so cross that my husband and I didnt read these reviews before we had a sales woman from KD come last night. She arrived late at 7.30 and we finally got rid of her about 11.30. When she arrived we said we just wanted some ideas and a quote, she said Oh I won't be leaving without a deposit don't worry!! After 4 hrs and a lot of talking by the sales woman, she had miraculously dropped the price from a staggering £16000+ to £7900!! How on earth can they do this?? We felt pressured and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“We are currently looking to source a kitchen and had a...”

Written on: 17/12/2010

We are currently looking to source a kitchen and had a visit from KD last night. The price was so good I felt something was not right and when the so called "designer" insisted on a deposit before he left I advised him in no uncertain terms that would not be happening. (After speaking to my brother who is a builder he immediately said that price is too cheap and it will come at a cost) Lucklily I can be very forceful and as rude as the other person if the need arises but if this was a single… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I had a dealing with this company some time ago and...”

Written on: 01/12/2010 by Callidorg (1 review written)

I had a dealing with this company some time ago and now they will not stop calling me. I have to complain to trading standards about the amount of sales calls I get… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I had made an earlier reivew of this company, I...”

Written on: 19/11/2010

I had made an earlier reivew of this company, I thought two year's down the line I would like to inform people who are thinking of using this company, so here goes. We have had countless problems with this kitchen since it was fitted, had to involve the Furniture Ombudsman, who helped with some issues, however, they were able to obtain a refund for items that we had paid for, but the items didn't turn up!!! within the two years; two cupboards bases have sank and one of the wide drawers also… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“After reading the reviews here I was getting quite...”

Written on: 03/11/2010 by Jacfrosty (1 review written)

After reading the reviews here I was getting quite excited about the salesman coming to see us and giving us a quote. He/she was meant to come tomorrow, but surprise surprise, my husband got a telephone call this morning saying they would prefer to see us both together and they wanted to re-schedule their visit for a day when we were both at home. He suggested a Sunday!!!....are they completely nuts? Why would 2 hard-working people want to give up a Sunday afternoon to some hard-core sales… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Kitchens Direct are part of Moben, Dolphin Showers and...”

Written on: 19/10/2010

Kitchens Direct are part of Moben, Dolphin Showers and Sharp Bedrooms. I had my Kitchen refitted at a good price. The Salesman was good and not too pushy, the fitter was very good and respectful. My complaint with Kitchens Direct is their Customer Service and their Transport/Warehouse. I was advised it would take 4 days to complete my kitchen. It actually took 50 days. We received missing parts from the delivery we also received broken parts on the delivery. The time it took them to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“we had kitchens direct out for a quote salesman nice...”

Written on: 15/08/2010

we had kitchens direct out for a quote salesman nice we asked how long his price would last for he told us till weekend so we shopped around but no one could beat it the last company we went to couldnt believe the price we had after his own price he said very rarely can they be beaten especially by £1500 so we left saying wed think about his quote because we were starting to feel uneasy about the cheap price as luck woul have it someone googled kd reviews and contacted us telling us to go on… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I phoned Kitchens Direct and arranged an appointment...”

Written on: 07/08/2010

I phoned Kitchens Direct and arranged an appointment at my house for 2 days later. No-one turned up, no-one contacted me. When I called them, they said I should have known that no-one was coming because I didn't receive my confirmation call. No apology, not even an offer to re-arrange. On the bright side, having since read all the other reviews here, I'm delighted I never got to meet them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“My girlfriend called KD as we thought it would be nice...”

Written on: 22/07/2010

My girlfriend called KD as we thought it would be nice to get some design ideas for our new kitchen, i wish i had read these reviews first!!! Designer arrived 45mins late,eventually turned up at 7.30pm and did not leave untill 11.30pm we were tired and just wanted him out of our property so agreed to pay the deposit of £800. The next day we called up to cancel the contract as per the small print. 4 days later £800 left our accout despite the cancelation. Called KD they offered us a £1000 off… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“NEVER use Kitchens Direct. I am a single mum, the...”

Written on: 21/06/2010

NEVER use Kitchens Direct. I am a single mum, the salesman was pushy and overstayed his welcome by about 3 hours! I have a really small kitchen. He quoted £25,000!!! and there was nothing special in his design! He then said they had an offer on and if I accepted there and then I could have it for £9,000. Then when I said I still couldnt afford that he said if I took out their finance I could have it for £8,000. I felt under an awful lot of pressure and just wanted him to leave so told him… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★☆

“Firstly, Kitchens Direct (KD) are not a cowboy outfit....”

Written on: 20/06/2010 by alex in tunbridge wells (2 reviews written)

Firstly, Kitchens Direct (KD) are not a cowboy outfit. There is a cowboy with a similar name who KD keep on having to sue. KD are part of the same group as Moben. The kitchen and fitting will be the same, but the price a bit lower.

The sales person was friendly but pushy. I guess that's how they get results. He had good ideas and the price was OK. He recommended a granite worktop provided by Jet Stone. Given the cost of the work-top, perhaps we should have shopped around, but in the end Jet… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do not buy from Kitchens Direct. Our very pushy...”

Written on: 10/06/2010

Do not buy from Kitchens Direct. Our very pushy salesman made us feel intimidated in our own home and was here for hours. His final quote was somewhere in the region of 14 grand!!!! To get rid of him, we agreed and then called to cancel the following day. He was hostile and rude when I called. They should not be allowed to operate!!!! OFT should investigate!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview