Computer Planet Reviews - www.computerplanet.co.uk

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★★★★☆
3.7 / 5
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☆☆☆☆☆

“A continuation from my first review. Computer Planet...”

Written on: 26/06/2009

A continuation from my first review. Computer Planet claim that when the PC was delivered it must have broken everything in my PC.. I really dont think this was the case. I think its a haradware compatitbility issue.

These guys are very dishonest, when i emailed them about the progress on the PC which took 1 month to build. As soon as i said i want my money back, they sent me 4 emails in one go. The emails confirmed that they have built the PC, put it through testing, the PC passed the… Read Full Review

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Computerplanet's Comment

Written on: 16/07/2009

I am very sorry to hear you have had problems with our service. We are here to help. Please can you let me know your order number so I can look into this case with a view of making you happy?

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☆☆☆☆☆

“The Computer Planet website looks good, however, it...”

Written on: 13/06/2009 by JohnDemp (1 review written)

The Computer Planet website looks good, however, it took 1 month to build. It was very late. They never replied to my messages or emails. When i received the PC, it wasn't working. These guys are very rude and aren't very friendly at all. I'll update my review once I they have got back to me… Read Full Review

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Computerplanet's Response to JohnDemp's Review

Written on: 16/07/2009

I am very sorry to hear you have had problems with our service. We are here to help. Please can you let me know your order number so I can look into this case with a view of making you happy?
<br/>

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Justwantafairdeal's Response to JohnDemp's Review

Written on: 22/07/2009

I found this review very helpful because... it shows that Computer Planet are true to themselves . . . . a bad review results in a response saying give us your order number and we'll help. Why don't they listen and do something about their build quality and poor service? I think everyone knows the answer to that. I will look elsewhere.

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Tosfans's reply to Justwantafairdeal's Comment

Written on: 24/08/2014

Yeah same thing happened here! I had placed my order 3 weeks ago and now I am still waiting for my PC! Not 3-9 workings days ! They're just lying about the information they showed on their website! 0/10

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★★★★★

“I don't normally write reviews, but there's a lot of...”

Written on: 05/06/2009

I don't normally write reviews, but there's a lot of bashing of Computer Planet going on on all the review sites I've read, including talk of bribes for writing good reviews etc., so I thought I'd break the mould and share my slightly more positive experience.

I loved the website. Easy to use, well laid out, very professional. I asked two or three questions whilst I was deciding on the spec for my computer and was advised about what I might change in order to suit my needs more without driving… Read Full Review

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★★★★★

“Overall I am very impressed with the Computer Planet...”

Written on: 30/05/2009

Overall I am very impressed with the Computer Planet service. As an IT teacher I am often asked about recommending PC sellers, from now I will be recommending ComputerPlanet without hesitation.
Prices were competitive

Online ordering system was excellent

I especially liked the way that incompatible components were greyed out to ensure the system I choose would not have any problems.

The security check using a PIN on the order, as I had to have my computer delivered to another address, was… Read Full Review

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★★★★☆

“Firstly the machine works, otherwise Computer Planet...”

Written on: 19/05/2009 by Paul Gill (1 review written)

Firstly the machine works, otherwise Computer Planet would be the very first to know!

Feelings are positive. Having previously bought an off-the-shelf computer from a major internet supplier, I was immensly disappointed to find the installed DDR2 memory referenced in the spec wasn't supported by the mother board, nor could I increase memory beyond a paltry 2Gb. Things were so bad I gave the machine to my wife!
On request, Computer Planet provided useful help with the spec and the machine is… Read Full Review

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★★★★☆

“ I was very happy with the service and product I...”

Written on: 18/05/2009 by mandydb2 (1 review written)

I was very happy with the service and product I received from computer planet. It took a little longer than stated on the website but there was a couple of issues with my machine which held up the procedure.
The machine is fantastic and ready to go the moment it came out the box, no fiddly setup, everything was installed and ready to go.

I would defiantly use them again in the future and recommend them to friends who are looking for a custom machine… Read Full Review

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★★★★★

“I love computerplanet.co.uk and will use again if i...”

Written on: 16/03/2009

I love computerplanet.co.uk and will use again if i ever need a new computer. doubt i will as this one will run for many years. Very easy website to navigate. very detailed information about products, very helpfull support people. quality of my build is better than i have seen anywhere else. i could go on for another 100 words but i think ill just say this. computerplanet.co.uk is a extremely good website to buy a new computer. Delivery took a while but i found out it was my fault in the… Read Full Review

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Justwantafairdeal's Comment

Written on: 20/05/2009

I found this review unhelpful because... why was it your fault in the end Guest? most other complaints about slow delivery are specifically CP's fault.

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Computerplanet's Comment

Written on: 22/05/2009

Without knowing who the customer is I cannot comment on the exact issue but it could been for a number of reasons such as a payment problem or requested a change in the spec half way through production.

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★☆☆☆☆

“Ok, so great their Computer Planet website is easy to...”

Written on: 11/02/2009 by lmcgiv (1 review written)

Ok, so great their Computer Planet website is easy to use so i order my £900 system, and notice that the delivery is 6-9 days. Three weeks later my SYSTEM HAS NOT EVEN BEGAN BUILDING. So much for the build and deliver to your door by roughly 9 days. THREE WEEKS ON AND NOT EVEN A BUILD START. Two and a half weeks later i get an email saying that a part was out of stock, i wait, half a week later the part comes in stock, and oh another has run out by the time the first comes back into stock… Read Full Review

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Justwantafairdeal's Response to lmcgiv's Review

Written on: 12/05/2009

I found this review helpful because... I'm looking for a new PC after giving up the one i got from Computer Planet and this review shows me that Computer Planet have not changed at all and i will definitely look for a supplier with a better reputation next time.

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Computerplanet's Response to lmcgiv's Review

Written on: 18/05/2009

It disheartens me personally when one of our customers is this frustrated with the service that we provide.
<br/>
<br/>Our energy as a company is dedicated toward providing the best customer service experience and we will always improve and adjust our methods to make sure we are meeting this principle.
<br/>
<br/>Please can you let me know your order number so I can look further into this and work to resolve it for you?
<br/>
<br/>Regards,
<br/>Steve,
<br/>Support Team

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★★☆☆☆

“The graphics card was faulty when it arrived, it had...”

Written on: 11/02/2009 by joe1joe1joe2 (1 review written)

The graphics card was faulty when it arrived, it had red lines across the screen. Shouldn't their extensive testing have picked this up? But I have not even said anything to them because I believe they will probably blame the courier

So I have sent just the graphics card back to them, UPS show it as being delivered for over a week now, and I haven't received acknowledgement of this from computer planet yet. I emailed them and they tell me it will be processed today and guess what, it appears not… Read Full Review

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Computerplanet's Response to joe1joe1joe2's Review

Written on: 18/05/2009

It disheartens me personally when one of our customers is this frustrated with the service that we provide.
<br/>
<br/>Our energy as a company is dedicated toward providing the best customer service experience and we will always improve and adjust our methods to make sure we are meeting this principle.
<br/>
<br/>Please can you let me know your order number so I can look further into this and work to resolve it for you?
<br/>
<br/>Regards,
<br/>
<br/>Support Team

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☆☆☆☆☆

“Completely useless customer service, numerous items...”

Written on: 12/12/2008 by CPAC (1 review written)

Completely useless customer service, numerous items missing from the delivery e.g. Driver disks, Monitor supplied was lower specification than the Monitor ordered. Keyboard supplied was faulty despite Computer Planets Quality Control process. When refunds requested for sub standard Monitor and Fault Keyboard, price refunded was considerably less than I was charged to the tune of £60.
Do not deal with this guys and less you are willing to suffer appaling customer service, if you do deal with… Read Full Review

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Justwantafairdeal's Response to CPAC's Review

Written on: 12/05/2009

I found this review helpful because... I'm in the market for a new PC and weighing up all the things i have read on Review Centre i will be steering clear of Computer Planet. Cheers Review Centre - keep up the good work for us consumers.

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Computerplanet's Response to CPAC's Review

Written on: 18/05/2009

It disheartens me personally when one of our customers is this frustrated with the service that we provide.
<br/>
<br/>Our energy as a company is dedicated toward providing the best customer service experience and we will always improve and adjust our methods to make sure we are meeting this principle.
<br/>
<br/>Please can you let me know your order number so I can look further into this and work to resolve it for you?
<br/>
<br/>Regards,
<br/>Steve,
<br/>Support Team

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★★★★☆

“So far i cant REALLY complain about Computer...”

Written on: 27/11/2008 by cadaverhusk (1 review written)

So far i cant REALLY complain about Computer Planet.The automated email may well be genuine.I Fully intend to write an honest truthful review of the service i receive...so if you are reading this Computer Planet please deliver on what you promised. £1600 of my hard earned money is resting in your account.Watch this space people!… Read Full Review

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Cadaverhusk's Response to cadaverhusk's Review

Written on: 28/11/2008

** UPDATE**
<br/>Day 3 and its already turning into a fiasco. COMPUTERPLANET have taken payment for an order which was cancelled (&pound;1300+) in addition to my new order (&pound;1600+). Even worse they have charged 2 payments of approx &pound;50 in total for NO apparent reason at all. Add to this the fun of having my current outstanding order being delayed due to (in their words) a part which probably is in stock but needs to be booked in! If the lovely helpful chap from COMPUTERPLANET is reading this i would be delighted to hear from you.
<br/>Further updates to follow...

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Computerplanet's Response to cadaverhusk's Review

Written on: 16/01/2009

Please could you let me know your order number so i can look into this?

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Cadaverhusk's Response to cadaverhusk's Review

Written on: 11/12/2008

its now been over 2 weeks and no pc has yet arrived. The money for the original cancelled order was credited after i chased them up. I have had emails detailing what has been happening to my order but in all honesty i do feel these may not be entirely true. I see they GUARANTEE delivery before xmas if ordered before dec 16th...well i ordered mine over 2 weeks ago and according to their own website my order still has loads of testing/quality control to be performed so i doubt even i will get my order before xmas. I am happy to leave it until the next week before i contact credit card company to explain why i wont be paying! updates to follow!

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☆☆☆☆☆

“PC from Computer Planet took much too long to build,...”

Written on: 02/11/2008 by shalloon (1 review written)

PC from Computer Planet took much too long to build, considering what I wanted was a fairly basic system, but it was within the timeframe advertised. However the problems really started when it arrived.
First the monitor plug was a European one, not a UK one. Thankfully, I had an adaptor lying around, otherwise I would have had to buy one.
Then I discovered that the promised Windows XP disks were NOT included, despite the original disks being advertised as part of the package I bought.
Annoying… Read Full Review

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Computerplanet's Response to shalloon's Review

Written on: 07/11/2008

I am sorry to see you have had problems. Please can you let me know your order number so i can look into this for you.

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☆☆☆☆☆

“2 PCs ordered 29 July, 1st one delivered eventually on...”

Written on: 22/10/2008

2 PCs ordered 29 July, 1st one delivered eventually on 13th Aug without the monitor and keyboard, invoice and confirmation email both included these items. 2nd PC ready for delivery by 18th Aug also apparently without the monitor and keyboard and Computer Planet agreed to hold the delivery until the issue was resolved. But it was dispatched the next day anyway. They would not acknowledge the order as per the invoice and confirmation email which had monitors and keyboards for both PCs. They… Read Full Review

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Computerplanet's Comment

Written on: 07/11/2008

We are sorry about this. It was a technical issue on our website which offered a monitor at &pound;0.00 for 5 minutes during a website update. You placed the order and selected this item. Due to it being a technical error it did not show on any part of your order apart from the confirmation email. A full refund was issued and we are sorry for the hassle caused. The technical issue has been fixed and will not happen again.

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★★★★★

“Good website, all the parts came as specified, came on...”

Written on: 01/10/2008

Good website, all the parts came as specified, came on time, came with a foreign power cable which i mentioned to them but didn't mind because i had a spare they then sent me a uk cable the very next day, even though i said i had the computer up and running.
Even though the website shows the warrenty has started on the day the order is processed they reset the warrenty date to when they actually send the product out to you… Read Full Review

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★★★★★

“Thank you to Computer Planet for a great deal indeed,...”

Written on: 09/09/2008 by brainstormz (1 review written)

Thank you to Computer Planet for a great deal indeed, computer is still running great.
the main reason of choosing them was the price of a products they sell, and the very new products they offered for such low price.
the PC I made cost me about 400 pounds and in other shops online, or proper ones the PC with same modification was nearly one thousand or more!
So I think you know what I mean, it's a great deal indeed!
I've met lots of people since then with PC problems and fixing them, so I… Read Full Review

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Justwantafairdeal's Response to 399814_brainstormz's Review

Written on: 05/11/2008

I disagree with this review because...
<br/>In addition to delivery within stipulated timescales, I believe that PC's ordered should come working and stay working. My experience of Computerplanet is that both of these things evaded them.

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★★★★★

“no qualms in using Computer Planet again.. ”

Written on: 08/09/2008

no qualms in using Computer Planet again..
they have not failed me and they helped a great deal in my selecting the best spec to suit my needs within a budget.
thanks guys and i wish you continued success.
i recommend you to any future PC buyers who require a custom built machine.
perhaps some future buyers would do well to seek your experts opinion on the spec they are requesting as to its optimum performance before they decide to buy.
after all that's why your experts are there.
so thanks… Read Full Review

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★★★★★

“Having bought a pc from this company via the website 9...”

Written on: 06/09/2008

Having bought a pc from this company via the website 9 months ago, i`m very happy still with what I purchased. The pc is very well built and very reliable. The cost was only £350 for somthing you would get in PC world or simular for £800. I would recommend this website/company to anybody thinking about purchasing a pc, i couldnt be happier with the service and surprised they are an ENGLISH company considering the service was so good… Read Full Review

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★☆☆☆☆

“My order was placed on the 10th Aug, all parts were...”

Written on: 27/08/2008 by tuxtech (1 review written)

My order was placed on the 10th Aug, all parts were picked by the 14th, Building started by the 21st, then, hold on All parts picked on the 27th?! Build started shortly after. Still the 27th Aug now the order is showing waiting parts!?! I am not quite sure what is going on with it. I have just sent off a complaint and wait to hear back from them. I would only use these guys again as a very last resort due to my experience… Read Full Review

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Computerplanet's Response to tuxtech's Review

Written on: 28/08/2008

Please can you let me know your order number so i can look into this for you.

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Tuxtech's Response to tuxtech's Review

Written on: 02/09/2008

The PC has now arrived and so far, I am very impressed. I can see now why this may have taken some time to accomplish.<br/>Good Job Computer Planet.

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Computerplanet's Response to tuxtech's Review

Written on: 29/08/2008

This PC is showing as being shipped today (friday) any more questions please contact us. Thanks Chris

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Tuxtech's Response to tuxtech's Review

Written on: 28/08/2008

My order number is 14664. I hasten to add, since I wrote this review and chased up my order again (4th time) my order now seems to be progressing quickly.
<br/>Tuxtech

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★★★★★

“I would definitely recommend Computer Planet to one of...”

Written on: 20/08/2008 by mstowell (1 review written)

I would definitely recommend Computer Planet to one of my colleagues, friends or anyone really, it helps if you know what you want, thats why i suppose you are custom building your own though. From the first point of sale (the website) to the day i first booted up my OS, the experience has been a very pleasant one: I did not find myself getting frustrated working my way round the website (like some others), the email support was swift and helpful, the packages delivered together and on time… Read Full Review

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★★★★★

“One point that would be easy to solve: my order...”

Written on: 08/08/2008 by L Whyte (1 review written)

One point that would be easy to solve: my order involved 2 parcels and of course they arrived on different dates as they had got separated. I think Computer Planet should tape them together to avoid this. I sat looking at my beautiful new system all night as the d/sub converter for my existing monitor was in 2nd parcel which hadn't arrived - bummer.

The proof is in the pudding: my system was chosen from a wide range of components hand built to order; professionally put together and finished… Read Full Review

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