World First Foreign Exchange - www.worldfirst.com

World First Foreign Exchange - www.worldfirst.com
★★★★★
4.8
94.0% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

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“Easy money transfer with great savings”

★★★★★

written by mrtomstone on 13/07/2013

I recently made a transfer from the UK to Thailand. The rate I got was miles better than that which I usually receive with a debit card cash advance, over the counter. I can't believe the difference, I wish I had known about World First sooner. Setting up my account was very easy and all the staff I encountered were very helpful throughout the transfer process.

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“Forex made Easy”

★★★★★

written by Gavin1 on 24/06/2013

This was my first experience using an online foreign exchange service and after researching available providers, chose World First ( London, UK ) . From both e-mail and telephone exchanges I found them to be very easy and professional to deal with. From the setting up my account to the initial transaction, all was handled with security and accuracy being paramount. There are no hidden fees and the rates of exchange are first class!! Confirmations, showing all the trade details , settlement instructions are instantaneous . I would not hesitate to recommend World First to anyone needing to exchange currencies Worldwide in a secure and expeditious manner!! I will most certainly be using their services for any future foreign exchange transactions, their very knowledgeable team give very insightful economic daily reports as an e-mail or a video link plus detailed video instructions of how to use their very splendid services!!

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“Retrieving Euros from sale of property”

★★★★★

written by on 19/06/2013

Aged 81, I decided to sell my apartment in The Hague, Netherlands, that I had inherited from my Dutch aunt in 1998. The sale was fairly difficult, but went through OK in the end. Then I had the problem of bringing the "bacon" home. Being a subscriber to "Money Which", I checked with their advisers, who recommended World First, amongst others. I contacted some of them, but World First was the one that impressed me the most, so I went with them. My Dutch bank seemed to make every thing so complicated and difficult, that I was really worried that changing the money into GB Pounds would be equally difficult. However, my World First contact was so patient, friendly and helpful that in the end every thing went off very easily, and at an advantageous rate of exchange! Another satisfied customer!

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“Trust the process - it works ”

★★★★☆

written by Gillian2013 on 14/06/2013

This was my first experience with a currency company and they helped me through the process. It all went smoothly; transferring the money over was easy ...... the most scary part was waiting for the funds to drop into my new account and knowing that everything had worked.

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“So much better than my bank !”

★★★★★

written by on 14/06/2013

The service provided by World First is amazing. Responsiveness, competitive rates, integrated forward contracts make my transition abroad much smoother than expected. You fix the rate in advance and set the transfer, and you are done ! With a bit of luck, the company has a trading account in your own country, making your transaction costs even cheaper! No hidden fees, no superfluous hassle, 24/7 accessible online dashboard and trade platform. On top of that, the staff is totally helpful and keen on clearing any doubt you may have. Give them a try, you will no regret it !

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“Very professional service”

★★★★★

written by PaulieK on 08/06/2013

I have recently moved to World First from another broker and have been pleasantly surprised by their service. Everything is transparent and they acknowledge immediately any transfers of funds and requests for trades. They provide a comprehensive updates each morning and you get an assigned member of staff to look after you. Of course the exchange rate you receive is better than high street banks. It is easy to carry out trades online or you have the option of doing it over the telephone. These are only things I could dream about with my previous broker. Highly recommended.

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“Rand to South Africa”

★★★★★

written by Africa747 on 08/06/2013

World First where very professional and the transaction to my bank account in South Africa was credited in 4 days. I would use World First again and would recommend it to friends. Ann Gee Cheshire

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“Fantastic Service”

★★★★★

written by Benwilliams123 on 04/06/2013

I was seriously impressed with the service that I received through world first. The staff I dealt with were both fantastic. We moved what we consider to be a substantial amount of money from the Caribbean to my UK account as we are purchasing a house in the UK. Thanks again for the fantastic service and we would recommend you to anyone and will definitely use you in the future. Ben and Kay

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“Good service, efficient process”

★★★★★

written by Eastman on 02/06/2013

Feedback Easy to set up new account Good information on website Clear payment instructions Better FX rates than high street (clearing) banks I would recommend to friends & family / use again.

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“Quick efficient service”

★★★★★

written by on 28/05/2013

Very pleased with service. I was impressed with how quick the initial contact was made through the internet and via phone. This also happened and each time I had a doubt. The individual attention I was given by the personal contact I was given by the company made me feel confident that my case was being dealt with properly. The whole transaction took little time and I would not hesitate to use the company again.

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“great easy service”

★★★★★

written by on 19/05/2013

They do what they promise. At first I was cautious having found worldfirst come through the internet... In the process of a house purchase I needed to transfer and exchange a large sum of Euros into GBP for a house purchase and did not want to rely on the mercy of my high street bank in terms of exchange rates. Worldfirst answered my call within three ring tones and from then on it was all plain sailing. They instantly replied by phone or email if I had a question. The money was transferred from the continent to worldfirst using a fee-free SEPA transaction. As soon as the money arrived I received a notification by them (be careful, for unkown reason this notification initially ended up in my spam folder). The money exchange rate was agreed and within 15 minutes I had the money on my high street bank account. Compared to my high street bank I saved around £5000 pounds on that day. Initially I had considered using the international branch of my high street bank as an alternative. But then I phoned them to set up an account I was already in waiting loop and had to chose from options from an anonymous menu. That was it. I hung up and did not explore this option any further. I will use worldfirst.com again and have recommended worldfirst.com to a number of foreign colleagues as I have been very happy and impressed with their service.

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“Super efficient and helpful”

★★★★★

written by Mitzi77 on 10/05/2013

I used World First for my first ever currency transaction, so I had no idea what I was doing and kept e-mailing and writing with a million questions. They were always quick to answer, friendly, and very clear and efficient. Nothing about their service I did not like! Everything went really smooth and just as they had explained.

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“Easy transaction Job Done!”

★★★★★

written by MarshB on 26/04/2013

We registered last year with World First, along with two other companies so we were able to compare rates, however the two other companies kept pressurising us to buy now while rates were good (I understand the reason why to make as much profit for us as possible), but the patience shown by World first swung it for us. When we were finally ready for our money transfer there was no benefit by going to someone else, a quick call to World first and we were sorted with an online account, and now we can deal whenever wherever and to whoever, twenty four hours a day, and thus giving us total control. This was our first transaction like this, and we will definitely use this service again, and if anybody out there wants to move their money with an easy transaction World first Job Done!

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“Great service and easy to use”

★★★★★

written by John4Shaw on 14/04/2013

My experience of using the World First service was very positive. Registration was straightforward and quick. When I made the euros purchase again the system was very user friendly and transparent in comparing with the inter-bank spot rate. I was registered with three other providers and World First offered the best rate with no transaction fee. I was also impressed that the funds were sent to my payee two days earlier than anticipated, once you had received the sterling amount from me. I will certainly recommend you to friends and family, including my sister-in-law who has a house in France.

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“Great service”

★★★★★

written by on 10/04/2013

It was easy to set-up an account. The staff was very helpful in doing the first transactions. And the rates are good. All in all an excellent way to deal with your multi-currency needs

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“Immoral & Unethical fee & charges”

★★☆☆☆

written by ka5555 on 09/04/2013

I was pretty much a happy customer with my first transaction with worldfirst when I transferred a good amount to swiztserland. But now the second time, which I think is going to be my last time, I put 2 extra transfers by mistake and they made me pay a whopping £144.0 as cancellation fee on the same day. And I could not understand the weired reasons I was told as they does not make any sense to me from my own professional experience in banking & wealth management field. I was happy to pay a reasonal cancellation fee but this was way too rubbish for me.

Worldfirstforeignexchange's Response to ka5555's Review

Written on: 12/04/2013

We’re sorry to hear that your recent experience wasn't up to your expectations. At World First we try very hard to make sure that our customers understand that when they transact with us, by phone or on our online platform, they are entering into a contract. Because exchange rates constantly fluctuate our systems will automatically and immediately buy the required currency on behalf of our clients once they agree to a rate. Once we have passed this point, and a client subsequently decides to change their mind and pull out or cancel a transaction, we are in a situation where we have to reverse the contract i.e. sell back the bought currency. Depending on whether and in which direction exchange rates have moved we may incur a cost to sell back the bought currency (the difference between the two rates) and these charges have to be passed on to the client if they no longer wish to fulfill the obligations of the contract they have entered in to. All of this information is made fully and clearly available to all our online clients when they register, and this kind of policy is standard across the industry. We are very disappointed that you feel you've had a bad experience, but as you can see we have a very transparent procedure for clients to adhere to when it comes to making online transfers, and we have never had any problems in the past. We hope that this explanation resolves any confusion, if not, please feel free to contact your dedicated World First consultant and they will be able to give you a more detailed explanation. Regards, World First Team

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“More than impressed”

★★★★★

written by Edwardo201 on 05/04/2013

I needed to make a payment for a car in the UK. Found Worldfirst online and within a day, my account was set up and ready to go. Was really easy to follow online and I could get in touch with them whenever I wanted. There was never any waiting on the phone. Emails were replied to within minutes. As soon as payments were made, we got immediate email notification. And the notification was presented very professionally - I was happy to give the notification I received to the car dealer who was being paid. Can't fault WorldFirst in terms of service delivery - I didn't do much checking around on how competitive their exchange rates are, but in terms of service offering and delivery, they won't be beaten.

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“proactive and quick”

★★★★☆

written by on 27/03/2013

I found the speed with which the transaction was performed wws proactive and excellent - it was my first attempt at making such a transaction online and I was pleased to see that all worked well

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“Friendly, helpful, good rates”

★★★★★

written by on 25/03/2013

Staff have been excellent - always willing to explain things. As a small business I find them adaptable to my needs, and far more cost effective than the charges from my high street bank. Used them 5-6 times now and all has gone smoothly.

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“Excellent service prompt transfer professional company”

★★★★★

written by Forsure1111 on 22/03/2013

This is the first time I have used a money transfer company and yet I found the who experience very easy and it resulted in a prompt transfer of funds from Australia to Portugal. There was also prompt emails and phone calls from the company' when I set up my account. I found my assigned agent extremely helpful and extremely professional. I will be using this company again and highly recommend it to anyone who has he need to transfer funds and who are sick of the banks exchange rates at least this company gives you close to what should be expected to the rate listed.

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