written by on 05/05/2011
Don't touch this service.
Execution only and cheap as chips is all very fine, but when you want your own money back it's a nightmare.
As said elsewhere the service is non-existant and I am now going to the Ombudsman. I was happy to use the service but when you want out, you will find that they ignore your letters and ignore your emails and give you no telephone option.
Why wait until you're in my position and need the money - don't touch them ever....
written by on 20/01/2011
i am puzzled by the negative comments - it is cheap and cheerful and does that well - you don't expect a Rolls Royce when you buy a Mini, but for value for money iDealing is far better than the alternatives, and much better than the share dealing of any of the big banks
written by on 13/12/2010
Terrible service, multiple hidden charges, desperately difficult to withdraw funds.
Avoid at all costs.
written by on 14/06/2010
Website is down. I can't contact anyone by phone. Useless.
written by on 09/10/2009
Be very wary - when closing accounts, it's a nightmare! It has taken them nearly 3 MONTHS to close mine. They are fine for basic dealing but anything outside that you're really on your own. You cannot speak to anyone. E-mails take forever to be replied to - if at all.
Closing charges for my ISA account £60, £15 for each line of stock and £5 to send a cheque to my new broker - apparently this is compulsory, however no-one will tell you that. Transparent timescales should be advised on the website for either trying to close an account or just trying to get some money returned.
written by willcj on 22/01/2009
Am surprised by the amount of negative feedback iDealing has received on this website. They are definitely a no-frills broker with an unsophisticated website - and all the better for it! If you want research, go to Digital Look. By a quirk of history, my ISA/PEP is with iDealing whilst non-tax-wrapper holdings with IWeb. Customer Service of the latter is poor in comparison, especially after the HBOS takeover from Sao Paolo. I like the fact that with iDealing you can get a single knowledgeable contact point to get questions answered or sort out any problems; as opposed to some faceless Customer Service Department where your contact each time is different and knows none of the history of your query. Definitely an 8/10.
written by 151rab on 06/11/2008
Electronic share dividend clearance and entered in account excellent. Able to see all dividend and share transactions over various time frames upto one year.
written by mwronebay on 02/10/2008
My main grouse is when I look at the portfolio when coming n from work. The portfolio and price watch screens are never correct in the evenings, the price change is only the movement seen between 16:30 and when the market settles down. Recently while travelling on business I just missed the B&B collapse because by the time I logged in the price movement was 0.5p from 20.5 to 20.0 - not the seismic shift of the day.
The number of times on smaller stock the limits are so small as to be 200-300 pounds are just laughable...
written by fredxx on 09/05/2008
I had a Maxi ISA with Idealing and transferring it to another provider was a nightmare no communication no documentation and they charged me a £60 transfer fee. They took a full 30 days to transfer a cash balance only. At the moment I am trying to get them to confirm in writing that they have charged me £60 to do the transfer as my new provider will refund the charge.
Based on my experience trying to leave Idealing.
written by XX on 12/05/2006
I have good news for those of you who may have suffered the same by the stock & share ISA providers like iDealing. The UK tax authority has clarified that the 20% tax charged on the interests earned on a stock & share ISA cash balance was wrong. You could call the Inland Revenue ISA helpline on 0845 604 1701 to check it up.
If you wish to claim it back, make sure you have the proof that you have been taxed. Ditch the ISA providers who tax you on the interests earned on your cash balance, and switch to the one who gives you interests gross. Good luck!
written by XX on 19/04/2006
Normal banks or financial institutions all provide tax certificates after deducting a flat rate charge of 20% on interest paid into your account on behalf of the Inland Revenue, but never iDealing. Even after I had requested it, and they admitted my account was 'paid net' for years, they still declined to provide. 'The 20% deduction, should be referred to as a charge and not tax.' their admin team smudged, then 'recommend that you speak to a qualified Tax adviser'. That is it!
They should know any tax adviser would advise me to get the tax certificate so that I can claim my overpaid tax from the Inland Revenue. Without the tax certificate, how could I prove how much tax I had been charged by iDealing? It is a violation of principles. They left me with no option but report it to the Inland Revenue.
This was not the first time I had bad customer services from them. I am looking for an alternative ISA provider. Does any one have a good recommendation?
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R.gale123's Comment
Written on: 07/08/2014
Similarly I have now waited 5 weeks since I posted my completed "Account Closure Form" and heard nothing.. also with no response from the so called "support email" and no way to telephone. I deposited £1000 last year and am simply wanting to close the account and have the money returned (less the closure fee)...... I will update this feedback with any news
(now 07/08/14 sent closure form on 03/07/14)