The Car People Reviews - www.thecarpeople.co.uk

★★★★★
4.6 / 5
92.0% of users recommend this
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
The Car People www.thecarpeople.co.uk - Ask a question now

Media Gallery for The Car People www.thecarpeople.co.uk

The Car People www.thecarpeople.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Simple efficient cheapest no hassle ”

Written on: 06/06/2017 by Leewalker1 (1 review written)

The car people is my number 1 choice for used cars. It's easy to browse at your leisure at their massive range and the sales guys are on hand when you need them. There is no hard sell which is my favourite part about this place you buy a car when you want to buy a car and you don't feel backed into a corner with sales men quoting figures at you. You know the price your paying is fair and accurate there is not the typical if you buy it today we will knock 2 grand off. I have had nothing but… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Nice experience ”

Written on: 06/06/2017

After searching the web we decided to give you a try as I had seen a car I fancied. After arriving with me and my wife we were met by a pleasant salesman who gladly sought the car we were interested in and brought it for to have a look at. After explaining in great dealing about it I took it for a test drive. I was very happy with the performance. We more or less decided there and then that we would like to purchase it .after accepting a good offer on my trade in car we went ahead with the… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Can't believe how good the service was. ”

Written on: 05/06/2017 by DarwinBlack (1 review written)

Fantastic service, had no idea what car I'd wanted but had a list of things I needed. Was allowed to look round no pressure then helped when I'd made some choices. No pressure sale, great sales service. Quick pick up and all the new gadgets were explained in full. Great service. Would fully recommend… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“jet washed engine”

Written on: 04/06/2017 by DaleWillis (1 review written)

so i bought a car....thinking it was amazing, first car! limitid edition 1.4 petrol corsa and you never guess what. I honestly never though any one could be so stupid as to ignore a warning sign to not jest was a petrol engine. was a sham of a company. sending me to the perrys them self becuase the car is still under their warrenty. they want fix a stupid persons error!!! its only for faults of them selves. not a happy customer at all. cant wait to send them the bill later on today and go… Read Full Review

Thecarpeople's Response to DaleWillis's Review

Written on: 05/06/2017

Many thanks for your valued feedback in relation to your recent purchase.
Following your review, we have quickly instigated a change in that we will request TCP look at an issue in the first instance, regardless of manufacturer’s warranty.
All too often the manufacturers' agents ‘make a living’ by diagnosing an issue that is not an issue.
We have firsthand experience of this and my worry here is compounded in that WE DO NOT pressure wash engines.
We are eager to work with you however to resolve the issue and would request you return my call at your earliest convenience, you can find our number on our website.

Andrew Parlett
Customer Services Manager

Reply to this comment

Gj3Ch's Response to DaleWillis's Review

Written on: 02/08/2017

Any joy with their complaints department?

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“Drove to Wakefield show rooms very pleased I did,had...”

Written on: 03/06/2017 by 111Hansen (1 review written)

Drove to Wakefield show rooms very pleased I did,had been watching the car for couple of days good price, very helpful staff brought the car, very pleased, picking up the car arrived early would have been nice for one of the other staff members to cover but was made to wait never mind hey . overall extremely pleased.Thanks to all concerned… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Review”

Written on: 03/06/2017 by soTorres47 (1 review written)

Overall excellent service GAP insurance pushed too much… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Brilliant customer service.very quick on the change...”

Written on: 01/06/2017 by Joanne81 (1 review written)

Brilliant customer service.very quick on the change over.very friendly people.would definitely recommend… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Absolutely hassel free”

Written on: 01/06/2017 by yfWright418 (1 review written)

Absolutely hassel free and a pleasure to deal with. I'll be back again and again for all my families future cars. Everyone i spoke to from internet sales to the acutal dealer site was amazingly helpful and friendly loved every aspect. Even had a small soft play area with ball pool for my daughter to play in whilst i dealt with the paper work. Only thing i would change is having the drinks free to everyone without having to ask for a token… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent”

Written on: 31/05/2017 by Thackers12 (1 review written)

My experience of purchasing our new car was easy and stress free. We were left to browse and once we had chosen cars to test the staff were very accommodating allowing us both to test each car. Once decided on a car a very fair price was given for our part ex and the process was fairly simple. The soft play area inside the showroom was fantastic for our little girl. The pick up day was arranged to be convenient to us and the staff on the day helped me to transfer the baby items across from the… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Everything is easy until they have your money......”

Written on: 31/05/2017 by LiverKin (1 review written)

We purchased a VW Scirocco, paid a £1,500.00 deposit through part-exing our old car. Everything was great. On pick up we was told that we owe ANOTHER £1,400.0 as an 'additional' deposit and this was not mentioned by the sales man who clearly couldn't do his job correctly. Put in a formal complaint so we shall see where we get with that before going to the FOS. All ok until they have your money!!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great Service”

Written on: 30/05/2017 by NoeMuir (1 review written)

Great service before and after sale. Really pleased with my new car, no problems so far… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“shocking reviews make sure you read them before you buy”

Written on: 27/05/2017 by Joeg275 (1 review written)

Recently purchased a car from car people against a few people's advice. Good customer service before sale but dropped like a stone after. Number of problems with car ended up fixing at my expense. 90 day warranty my backside! Be wary of feedback ratings because those customers giving negative feedback do not get invited to give feedback on a number of sites including Car People themselves. I have even had reviews refused for no reason other than they are negative about car people on some sites… Read Full Review

Thecarpeople's Comment

Written on: 30/05/2017

Thanks for taking the time to leave your feedback and really sorry to hear about this. We'd like to be clear that we have no control over any reviews left on review sites and all of them should explain to you why your review was rejected so that you can amend it.

We'd like to look into this further so could you please call us using the number on our website (we can't leave it here) so we can investigate? Thanks again.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“stay clear ”

Written on: 19/05/2017 by conned17 (1 review written)

PLEASE PLEASE never buy a car from these jokers , the car people sheffield had my car for 7 weeks and a day, to sort out a a judder when changing gears , had 2 technicians with me on 2 separate occasions and confirmed there was a problem , after over 7 weeks i rejected the car under the consumer rights 2015 , and low and be hold i had a call telling me that my car was ready them nor Nissan could find a fault, they told me it was a characteristic of the car not a fault with the car . no car… Read Full Review

Thecarpeople's Response to conned17's Review

Written on: 22/05/2017

Thanks for bringing this to our attention and really sorry to hear about this. After contacting the Sheffield general manager, we understand 3 independent inspections have been carried out, including one requested by your finance company, and no fault can be found. Of course, we would support you with any issue if this was something deemed as a fault that could be rectified.

Reply to this comment

Conned17's reply to Thecarpeople's Comment

Written on: 22/05/2017

there was not 3 reports , 2 reports and im still getting the same juddering , so there is a problem , i also requested all paperwork regarding what you and Nissan have done or found with the car and not received no paperwork from TCP , when it was sent to Nissan Dealership , wont hold my breath receiving it anytime soon , there no mention of the fuel that was never replaced to where it was when i brought the car to Sheffield branch.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“stressfree my fifth car from carpeople in each case...”

Written on: 19/05/2017 by Cunningham260 (1 review written)

stressfree my fifth car from carpeople in each case easy peasy… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“i was looking on line for a new car and came across...”

Written on: 18/05/2017 by hcFitzsimmons1977 (1 review written)

i was looking on line for a new car and came across the Toyota Yaris Design on the car people website. it looked ok and i have done a test drive in one before so rang up and asked them to hold it for me. 4 days later we drove over from Lancashire to Wakefield with our trade in car. we were met promptly, given a test drive in the Yaris whilst our old car was inspected. the whole deal was done in about 1 hour and we were on our way back to Lancashire. simple and straight forward and no hassle… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Immaculate Presentation - No Hassles”

Written on: 18/05/2017 by 46Larsen (1 review written)

Popped down to look at a car and bought it straightaway - No hassle very pleasant friendly staff - Car was immaculately presented - Very easy and super efficient process - Site was top notch - Have to say I haven't had any chance to drive the car as yet except bringing it back from the showroom so that is why I have only given four stars but from the short distance I have driven it (20 miles) it seems really nice and I'm very happy - If the car turns out to be as good as it appears I would… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent Service - Will use again!”

Written on: 17/05/2017

Having heard positive reviews about the car people I started looking on their website and found a good looking car. I like the fact that you don't get hassled at all by the sales people and allowed to go at your own pace. The car is fantastic for its age and the preparation gone into fully cleaning it is very noticeable. All staff involved were fantastic and were a credit to the company. The only problem i had was when i took the car home i realized the car radio antenna was missing. I took… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Car not checked or prepared as promised”

Written on: 17/05/2017 by Antoine379 (1 review written)

Although the sales manager said they needed a week to check and prepare the car before we collected it, on the actual collection day, it was obvious very little had been done, other than put The Car People stickers on the windows and number plates with their logo on them. We complained that although the car had only travelled 14,000 miles, the front tyres were badly worn on the outer edges indicating the tracking was not set correctly. They refused to check the tracking saying the car had… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“My first time using the car people ”

Written on: 16/05/2017 by DaxHunt163 (1 review written)

The first thing was the amount of cars to pick from I was not pestadded just pointed the car I was looking for… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Fantastic company”

Written on: 16/05/2017

It was great with car people there was no messing around like other places great customer service and there all different types of cars ar affordable prices and the cars are all looked after… Read Full Review

Report this review
Was this review helpful? 0 0
overview