Interparcel Reviews - www.interparcel.com

★★★★☆
4.1 / 5
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★★☆☆☆

“No one seems able to help if you cannot reach the...”

Written on: 25/02/2008 by lostboys (1 review written)

No one seems able to help if you cannot reach the person responsible and there is no-one available at a senior level unless you write to Interparcel by post! I had a problem (lost parcel, acknowledged both by DHL and Interparcel), the person responsible for dealing with the matter at Interparcel ignored my calls and emails - then denied to re-send them… Read Full Review

359288_Lawrence1973's Response to 347485_lostboys's Review

Written on: 14/04/2008

I have used them many times, very good Customer Service. You should not need to speak to Management to resolve every query, and of course a Director will not be on the phone, but have spoken to the duty Manager when requested before, just ask!

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☆☆☆☆☆

“The low prices are seductive but be beware. ”

Written on: 14/02/2008

The low prices are seductive but be beware.
There seems to be no accountability at Interparcel to put problems right. I was told that someone was looking into the lost parcel problem, but they never contacted me. It was only after some difficulty that I got through to the right person at UPS (the carrier) and they in fact resolved it. I will pursue a refund and compensation from Interparcel they haven't offered any yet.
Next time I will use the big name carriers directly, at least they are… Read Full Review

The Cold Harsh Reality's Comment

Written on: 19/09/2008

I hope you are aware that sending sweets, foodstuffs or other related consumables, the receiving nation will often have STRICT customs regulations that will cause very long (perhaps up to 6 week) delays in processing. Identifying custom regulations early enough so that parcels will arrive by a particular date (ie Christmas) is not the responsibility of the courier company, but rather the END USER.
<br/>I would suspect from your date of comment that you only sent this parcel a matter of DAYS before Christmas (14th Feb minus 6 weeks is oohh... very close to Christmas, no?) and so any delays could have been avoided if you had a little foresight.
<br/>Here is a suggestion for next year - post EARLY.

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★★★★★

“First time user of Interparcel and very impressed. ...”

Written on: 06/02/2008

First time user of Interparcel and very impressed. The Interparcel website allows you to choose between many different couriers such as DHL, Interlink, CityLink, ANC etc. You can enter your data once and it gives you all the different price options available from these couriers.
Since Interparcel benefit from having accounts with all these companies you'll get a much better deal than if you go to the couriers direct.
Fantastic value. a 3 foot x 2 foot x 1 foot parcel delivered from Newcastle… Read Full Review

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★★★★★

“Arranged for a parcel to be collected on Wednesday and...”

Written on: 31/01/2008 by CarlPeniston (1 review written)

Arranged for a parcel to be collected on Wednesday and it was picked up on time and delivered first thing this morning.
Tracked from the time it was picked up to the delivery point and I can see the signature as well.
Done at a fraction of the carriers price direct.
Cant knock the service at all and will recommend to anyone… Read Full Review

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★★★☆☆

“Using interparcel for quite long time. Happy with...”

Written on: 23/01/2008 by torchia (3 reviews written)

Using interparcel for quite long time. Happy with discount, price range, wide range couriers and possibility pay using PayPal. Have waisted few days waiting parcel to be collected. And after few facts decided to do not use service which call 'Interparcel' but actually it is UPS. If you are booking collection for Monday or Friday you have only 30% chance to see UPS (interparcel) driver in front of your door. All other courier services trough Interparcel works fine… Read Full Review

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☆☆☆☆☆

“After waitng over two weeks for one item to be...”

Written on: 15/01/2008 by tomfoan (1 review written)

After waitng over two weeks for one item to be delivered they finally decided the item was lost but then told me it was a prohibited item so there was nothing they could do. Thanks for telling me three weeks after sending my parcel. Not only that it took three weeks of calls to get that far and not one person was willing to help except DHL themselves.
Thanks for nothing… Read Full Review

Guest101's Response to tomfoan's Review

Written on: 11/03/2008

From past experience working within this company it is the restricted & prohibited items in the terms and conditions which are to be ticked BEFORE order can be processed.
<br/>Unfortunately they do not have a word sensitive website hence the clause in the T&Cs.
<br/>When a package goes missing interparcel have to put a trace on it through the carrier and the carrier sends messages to all possible depots it could of passed through. Unfortunately its a waiting game for all concerned as to when we get the results back only then can a claim be looked into.
<br/>As for they didn't bother to let you know they have no obligation to prohibited items sent at own risk.
<br/>Pretty self explanatory wouldn't you say!?

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★★★★★

“Having suffered at the hands of Parcelforce I came...”

Written on: 10/01/2008 by OldSchoolSoldier (1 review written)

Having suffered at the hands of Parcelforce I came across Interparcel. I opted for DHL 48 but the parcel was actually delivered next day! A great service and absolutely no complaints. Excellent value for money… Read Full Review

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★☆☆☆☆

“Last Saturday booked an Dhl Europlus with them, should...”

Written on: 02/01/2008 by asdcpo (2 reviews written)

Last Saturday booked an Dhl Europlus with them, should someone come collect box at Monday 31-dec--result- no one came, wasted whole day otherwise I could of spent with my friend( and their office's were closed that day, 1-1-2008 their office was closed , reasonable on New Years day, but not 31-Dec while they gave me collection date) two days later,2-1-2008, at morning phone them get rebooked collection, wait 6 hours at home 3:30pm DHL come .

comment
1 if you have plenty time can be wasted at… Read Full Review

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★☆☆☆☆

“I will never use Interparcel again.

I lost a days work...

Written on: 12/12/2007

I will never use Interparcel again.

I lost a days work and waited in all day and no courier arrived for pick up.

I am still looking at the parcel they were supposed to arrange and pick up, and am unable to contact them until 0700hrs the next day… Read Full Review

Asdcpo's Comment

Written on: 31/12/2007

I found this review helpful because...I am too looking at the parcel they promised to pick up. It is now is 17:17,maybe DHL will turn up instead.

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★★★★☆

“I decided to use the service from Interparcel after...”

Written on: 07/12/2007 by nanomicrowee (1 review written)

I decided to use the service from Interparcel after reading the reviews. Although there has been negative reviews, but to my relief, I have no problem with Interparcel's service. I would definitely use the service again given that the charges are very much lower. Prompt collection and delivery, cheap rate, online tracking… Read Full Review

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★★★★☆

“Have used it three times to send parcels from UK to...”

Written on: 02/12/2007 by Hoya (1 review written)

Have used it three times to send parcels from UK to Finland by DHL. The first two times DHL came to collect on time but the third time DHL did not turn up until calling the Live Help of Interparcel. The overall delivery period according my experience are much longer than they promised. So, Interparcel provides very good price and online service but the expected delivery time is not reliable. If your parcels are not in a hurry, it will be a good choice… Read Full Review

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★★★★☆

“This is the first time I've used Interparcel.com and...”

Written on: 10/10/2007 by staragentxxx (1 review written)

This is the first time I've used Interparcel.com and they didn't let me down. What a relief! Perhaps it depends partly on which service you choose. I chose DHL Express with guaranteed next day delivery within the UK. I made the order online at 11.30am. While ordering, the order page stated that collection would be made on the same day by 2pm. I then receive immediate email confirmations and shipping labels. Sure enough, the DHL guy arrives to collect my parcel an hour later! The online tracking… Read Full Review

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☆☆☆☆☆

“The first order I placed with them took 11 days (which...”

Written on: 23/07/2007 by dubedition (1 review written)

The first order I placed with them took 11 days (which made the birthday present that I had arranged to be delivered late)! Then the second order took 9 days; not bad considering they where supposed to be 24 hour deliveries. Interparcel customer services are no help whatsoever!… Read Full Review

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☆☆☆☆☆

“Interparcel lost a laptop that was collected and meant...”

Written on: 11/07/2007 by bluelightning2k (1 review written)

Interparcel lost a laptop that was collected and meant to be delivered to me next-day. They never contacted either me or the seller, and even now over a week later won't talk to me, the owner of the lost equipment. They're dragging their feet and not providing a resolution.

At best, shoddy. At worst, full on crooks… Read Full Review

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★★★★★

“From my first use of Interparcel I would recommend...”

Written on: 01/06/2007 by Scapegoat (1 review written)

From my first use of Interparcel I would recommend them and will use them again. Issues from others seem to be 'when things go wrong' so I cannot comment on that. Other than I have had difficulty when things go wrong with pretty much every courier I have used… Read Full Review

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★★★★★

“I'm far from a heavy user but I've been using...”

Written on: 22/05/2007 by rondeco (2 reviews written)

I'm far from a heavy user but I've been using interparcel for around 2 years and have always been very happy with the service . I recently sent a package to NYC and a piece was damaged in transit , I supplied customer service with all the relevant paperwork , photographs and a scan of a restorers estimate , my insurance claim was settled in full within 3 weeks with prompt and courteous response to all emails and phone calls . Try that with ParcelFarce and see how long it takes !!… Read Full Review

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☆☆☆☆☆

“Interparcel does not automatically check the...”

Written on: 21/05/2007 by South Londoner (1 review written)

Interparcel does not automatically check the whereabouts of the parcels with which you trust them. Even if a parcel is a week overdue for collection, you have to harass staff firmly to encourage them to investigate. Interparcel refused right to the end to upgrade to a faster delivery scheme, or to pay any compensation apart from a partial refund of the fee. If you require a reasonably reliable service, avoid Interparcel!… Read Full Review

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☆☆☆☆☆

“I could not recommend that you trust them with your...”

Written on: 17/05/2007 by dlunch (1 review written)

I could not recommend that you trust them with your stuff. You want too? Don't say you have not been warned. Don't trust my review? Well it is better than trusting Interparcel and DHL service. On the other hand maybe they were just having a bad day when they lost 19 boxes… Read Full Review

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★★★★☆

“I have been using the Interparcel postal and delivery...”

Written on: 23/04/2007 by AnnaC (1 review written)

I have been using the Interparcel postal and delivery service for almost 2 years now. Sure, they have problems; who doesn't? But I found them to be helpful when anything went wrong. From my experience every single carrier is capable of losing the parcel - Interparcel at least try to help, unlike some major players… Read Full Review

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☆☆☆☆☆

“In summary, I would rather pay more for Parcel Force...”

Written on: 10/04/2007 by angelcity (1 review written)

In summary, I would rather pay more for Parcel Force or others that can reimburse me the cost of a lost parcel. At the end of the day, the fact that Interparcel lost a parcel is not my fault. I buy the compensation, and I expect that courier to stand up and take responsibility!… Read Full Review

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