Interparcel Reviews - www.interparcel.com

★★★★☆
4.1 / 5
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★☆☆☆☆

“cancelled a collection with Interparcel that had...”

Written on: 16/03/2018 by TAds (1 review written)

cancelled a collection with Interparcel that had turned up 7 hours late to collect. they then decided to collect anyway when I was at work. Then saw fit to re-charge my credit card without my authorisation. Barclays Fraud investigating. Their "revenue protection" woman should be out of a job!… Read Full Review

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★☆☆☆☆

“Not at all Professional BEWARE!”

Written on: 14/03/2018 by Stafford63 (1 review written)

Interparcel are a bunch of unprofessional wannabe bullies. BEWARE! - do not complain or they will ban your post code. They employ staff that believe banning a concerned customer is a better business model than sorting the issue. They take ownership for nothing, continually blaming the reputable couriers. They tried to charge me an additional £50 admin fee when I asked for more info they blamed the courier but went on to threaten courts, debt collectors and then banned the entire post codes of… Read Full Review

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★☆☆☆☆

“Poor”

Written on: 04/03/2018 by AllisonJones (1 review written)

POOR SERVICE. As a sender and a user of this website for over 6 months I refuse to use it now. There are many hidden charges to which they use bullying techniques to try and force you into paying these incorrect additional charges. Customer service non existent… Read Full Review

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★☆☆☆☆

“Happy to take money but not resolve issues”

Written on: 28/02/2018 by ReyJones (1 review written)

I recently had a very well packed parcel damaged in transit and even though the buyer has provided some photos interparcel are asking for more. I have explained that i am no longer in posession of the item and the buyer is unable to send better photos but have given interparcel the option of inspecting the item at the buyers. Interparcel is like a stuck record just repeating the same over and over again about the photos which is what i expected. I am a small seller and i refunded my buyer on… Read Full Review

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★☆☆☆☆

“You are warned ”

Written on: 28/02/2018 by Mhairiswright (1 review written)

This company is appalling communication could not care less and Hermes are as bad but problem should be sorted by Interparcel. I will never use this company again had they been more helpful to my situation would be different. The parcel is still sitting in northern hub it’s the big brown box with lots of printed labels on it it would be found. My daughters birthday presents inside give not a care she didn’t receive any birthday cards as families were put in the box silly me. Hermes are no… Read Full Review

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★☆☆☆☆

“Avoid!!!”

Written on: 14/02/2018 by OnlineRetailerSad (1 review written)

If you need to send out a lot of parcels regularly avoid like the the plague. They take your money and then take no responsibility for problems. In my experience there is a problem with around one in ten of the parcels I send with them… Read Full Review

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★☆☆☆☆

“If you value your sanity...beware using Interparcel”

Written on: 08/02/2018 by 183Brady (1 review written)

If you value your sanity, time and money...beware using Interparcel!!I used them twice (shame on me) and both times were a disaster. The first time the parcel arrived at its destination 9 days later than specified and not once did interparcel contact me to tell me why it is being delayed in fact I had to chase them for updates and beg for communication with the courier. The 2nd time I used them turned out even worse! Sat (3rd Feb) I booked in a parcel for collection on 5th Feb - no one showed… Read Full Review

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★☆☆☆☆

“Never trust interparcel”

Written on: 05/02/2018 by Howellux205 (1 review written)

How can an address not be found?you look up the post code and the street name! Thw next escuse was the recipient wasn't in.There was no parcel slip to notify the recipient of a parcel. The parcel was found in a completely different village in Austria.Then sent to Vienna and when the recipient went to pick it up apparently it was on the way back to me. That was beginning of January.it never arrived back a d when I asked for a refund suddenly I am told the parcel is with me!how ridiculous!… Read Full Review

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★☆☆☆☆

“Use elsewhere for international deliveries if you can. ”

Written on: 12/01/2018

TLDR: Their global offerings and customer service need urgent and vital improvements. Use elsewhere if you can for international deliveries. When they have lost track of a package they turn condescending and unhelpful- very much an 'it's your problem' attitude. This is certainly trained behaviour and no fault of any individual member of staff as it's how they've been taught to act. From a client's perspective though it feels disrespectful and discourteous and they need to rethink their systems… Read Full Review

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★☆☆☆☆

“BUYER BEWARE ”

Written on: 11/01/2018

My parcel was apparently exported from U.K. THREE times! Customer service was useless. Christmas gifts did not arrive until well after new year despite being sent before cut off date for Christmas… Read Full Review

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★☆☆☆☆

“Interparcel drop off service ups major fail”

Written on: 27/12/2017 by thedaddieuk (1 review written)

I booked through interparcel for ups drop off to store service. Paid for the service went to drop the parcel off and the guy here said to me that he cant take the parcel due to him not knowing when they will collect and sent me away to contact interparcel. Made contact through online chat and explained the above. I was then told to try other drop off points which I had done with a previous parcel to be turned away 3 times. So said I'm not going to repeat this driving round for an hour and a… Read Full Review

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★☆☆☆☆

“Unreliable courier firm”

Written on: 23/12/2017 by CarlaL (1 review written)

They collected a parcel on 14 Dec to be delivered to our company office and we still have not received it. Tracking says it's not even out for delivery yet… Read Full Review

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★☆☆☆☆

“Horrible company / Stay Away ”

Written on: 19/12/2017 by Naing (1 review written)

STAY AWAY FROM THIS COMPANY . Absolutely horrible , charged me additional fee £75.95 , I sent one used medium size Rucksack and and declared the dimensions correctly , but they asked for the photos proof of the dimensions . Now I stopped using this company , there are many reliable couriers out there . Expect huge amount of additional charge from this company !!!!!! Now I’m advising all my friends and business partners not to use this company… Read Full Review

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★☆☆☆☆

“Atrocious service”

Written on: 10/12/2017 by GretaShort256 (1 review written)

Absolutely atrocious service. I have been using interparcel for 8 years, I have sent hundreds of packages and spent alot of money, but I feel the customer service levels have dropped recently with lost and damaged packages. My package has been damaged in germany and after being back in the UK hermes sent it back to Germany! Because of their mistake I have to wait longer to get my package back or claim any money. Its not my fault but I have to wait 14 more working days. I have called and… Read Full Review

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★☆☆☆☆

“Company very poor on customer service”

Written on: 06/12/2017 by Kelsey347 (1 review written)

This company are a terrible company and we are taking this company further we paid via Interparcels a parcel and the item was twine on a real measure 22cm x 17cm 7cm and they then contacted interparcvels to claim a further £4.08 and interparcels stopped our account on this. the order was with interparcels and hwne questioned after several chats as they did not seem to want to help but a lady last night was very helpful and today the confirm that hermes have tried to claim that the parcel was… Read Full Review

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★☆☆☆☆

“I should have used Australia Post”

Written on: 21/11/2017 by KarenJH2 (1 review written)

I paid Interparcel $50 for courier service form Cairns to Seattle USA . Pickup of document Friday at 2 PM. Expected delivery on the 20th or 21st (USA date). Today is the 22nd (21st in USA).Tracking shows item in transit from Cairns on Friday. Yesterday I rang Interparcel. Agent told me he would check and ring me back within 24 hours. I got no phone call. I rang today and was told I was email. I got no email. I was told TNT put my document on a truck for Sydney on Friday and it should be sent to… Read Full Review

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★☆☆☆☆

“INTERPARCEL NO INSURANCE EVERYTHING PROHIBITED OR...”

Written on: 11/11/2017

this is a courier company who restrict or prohibit every type of item you would want to ship hence when things go wrong you will find you are not insured and they are not responsible. Only used them if you can afford for them to loose or break your items .. it also took them 5 weeks to answer me on making a claim. this is the list Prohibited Items The following items are strictly prohibited from shipment, and must not be sent through our services under any circumstance. Any of these items… Read Full Review

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★★★★★

“ Mazie Fantastic operator ”

Written on: 20/10/2017 by nussgass (1 review written)

I had the most helpful chat with one of your operators called Mazie she was kind friendly and very helpful in all aspects of the problem i had, she resolved it in no time with the minimal of fuss i can,t thank her enough as a company i hope interparcel values people like Mazie as they are becoming very rare i wish her all the best success… Read Full Review

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★☆☆☆☆

“no customer service!”

Written on: 13/06/2017

they do not care if they lose your item - I took weeks trying to get them to admit it was lost even though the tracking proved it was -constant procrastination - no proper claim forms… Read Full Review

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★☆☆☆☆

“Truly incompetent organisation. Terrible customer service”

Written on: 15/05/2017 by jonweekes (1 review written)

Truly incompetent organisation. Terrible customer service A customer was trying to retrieve a parcel that I sent through interparcel. The information they gave was incorrect and he was not able to get the parcel from the depot, even after trying numerous times. THIS WAS WELL WITHIN TIME. Despite Customer Service Leader, admitting the error was the couriers, ladies in Revenue Protection contradicted eachother and were dishonest about the issue numerous times trying to cover up the issue and… Read Full Review

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