UK Host4U www.ukhost4u.com Reviews

UK Host4U www.ukhost4u.com
★★★★☆
3.7
72.0% of users recommend this
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“Avoid like the plague”

★☆☆☆☆

written by skattie on 03/07/2014

I found this bunch extremely unhelpful They made no effort to understand our problems, and offered no support in finding a solution. The solution was to move away, all is good now.

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“Simply the best”

★★★★★

written by alexandergh on 24/06/2014

As a novice to webhosting I was very grateful for the help and patience of the whole team of UKhost4U without them I would be lost, they always respond to any question you put to them. I am sure the website I am building will be a success, It is good to know there is help when I need it. If there was more than 5 star awards I would give them full star rating. I am now not afraid of making mistakes as I know there is a fantastic team to help me. How long it would take to setup I am not sure yet. But I am sure it will all fall into place.

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“Excellent Technical Support”

★★★★★

written by Jamaza on 05/06/2014

Their tech support did an excellent job helping us fix some very urgent server issues.

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“Customer support”

★★★★★

written by Mazlab46 on 08/05/2014

I have been with UKHost4U for about 15 years after two unsuccessful web hosts...one where there were so rude to women and even got my husband to listen in one day to hear what it was like. Then I found this fantastic host called UKHost4U. I never looked back. Dont treat a woman like an idiot and so helpful. I have just been through a big problem cancelling some sites that we no longer need to use and resetting another to my prime account and the help via email was second to none. The guys I dealt with must have been so frustrated with me not getting their instructions right...but I got there in the end. They were so patient with me. I get a brain fog at times with a medical problem and am almost 70. My next challenge is to stop using Frontpage and change to ftp publishing. Again they suggested the best programme for me to use. I have recommended you to lots of people and hope they came to you. Thank you UKHost4U keep up the good service

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“Probably the best Website Hosting company out there.”

★★★★★

written by MalcC on 17/04/2014

I've been using UKHost4u for several years now for personal as well as charity and NGO websites. Not only are they right up there for value for money, but their support is reliable and efficient when ever I've called on it.

Nchalmers's Response to MalcC's Review

Written on: 25/04/2014

Although I use UKhost4U as a host of 2 web sites, I lost email due to the registrar updating their site - the domain name was suspended, UKhost4U went above and beyond their support levels and resolved a complicated issue, that they did not originate or were responsible for. Well done!

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Malcc's reply to Nchalmers's Comment

Written on: 25/04/2014

That sounds typical of their customer care. I chose to stick with UKHost4u as the registrar of my domains.

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“Rubbish Support”

★☆☆☆☆

written by McCormickvj325 on 24/03/2014

The Orginisation I support has been a customer of UKHost4u for a number of months and they have on of the worst support Staff have encountered. They have no clue on how to offer concise or relevant information they never seem to get things wrong. Their Support staff offer nothing in the way of information which will help and I feel that this is a major failing. I would avoid this outfit like the plague I will be migrating the site to another provider. Absolute amateurs

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“Hosting Packages and Customer Support”

★★★★★

written by KandleBay on 20/03/2014

I had a problem with my website (my fault) and raised a ticket. I received a lightening fast response. Customer Services are brilliant. Extremley helpful and very patient. I'm really impressed with how quickly my ticket was dealt with. Nothing is to much trouble for them. Would highly recommend ukhosts4u. Great website packages and hosting. Excellent customer service. Reliable and professional service. Great pricing for what they offer. A full range of free software to get your website ready for the internet. I have no downsides to this hosting provider at all. They are just great!

Ukhost4U's Response to KandleBay's Review

Written on: 17/04/2014

Please can you contact me by email as I would personally like to review these support contacts to see what went wrong? We actually get normally nothing but good feedback for support so I will be interested to see what has went wrong in your case.

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“Support - Great Service.”

★★★★★

written by TraceyP69 on 04/03/2014

I had an email problem, created a ticket and within minutes a support guy had followed up on my problem. After a further explanation from myself the problem was solved. The member of support was very pleasant and very helpful. It's times like this that confirm you've chosen a great hosting company. Thanks UKHost4U.

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“ukhost4u get my vote every time for hosting AND ...”

★★★★★

written by on 24/12/2013

I recently received an email from Will of the ukhost4u customer support team explaining that one of my sites had been hacked. He had already solved the problem and was advising me as to what the problem had been and what had been done to fix it. I asked for greater detail and Will sent two further detailed explanations to help me. It is all very well having a host who will fix a problem but it is another thing entirely to be treated respectfully when you haven't got a clue what happened. Thank you when they ask what can we (as in ukhost4u)do to improve ukhost4u services I reply absolutely nothing because they really do everything they can to provide great hosting and incredible service to support that hosting. When I first started out in the web world I tried any number of hosts but when I found the ukhost4u website I asked about the hours support would be available and was delighted to find it really was 24/7 and although telephone support is more to business hours email support is quick and reliable. because of the nature of my problem that Will fixed for me I have withheld my name.

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“Very Good Hosting”

★★★★★

written by on 24/12/2013

I have been hosting with them for a number of years and have been very happy with both the hosting and the customer support. I have been able to call them when needed and be guided through the task in hand!

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“Good help desk”

★★★★★

written by iainfisher on 17/12/2013

A few times I have written to the helpdesk for support, such as setting up email on a new version of Windows, or problems with features of my website, and the replies are helpful and informed, and have always solved my problems.

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“I paid for a hosting on 29 october 2013; after 1 day i...”

★☆☆☆☆

written by on 17/12/2013

I paid for a hosting on 29 october 2013; after 1 day i just changed my mind and asked for a refund! I spoke with their online customer support and they told me to send them a ticket! Sent them a cancellation request and after that nothing happend and i considered the problem done...! After 6 weeks... i didn't receive any payment. When i asked what's going on, they told me, i didn't confirm their email (which i never RECEIVED IT!!!) but we can resolve this with a new confirmation email! I replied to the NEW email after 20 seconds i received and confirmed that i want to cancell my account and asked for a refund! But ...surprise .. they can't refund my payment because i didn't cancell my account within 14 day!! Can you imagine? They just don't care that i never logged in to that FTP or never copied 1 file to their computers! They just want my money for nothing! Stay away! I will fill 1000 complains and even i will spend 100 times more..i will get my money back for sure!

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“An extremely satisfied Customer”

★★★★★

written by xixray on 22/10/2013

After a disaster with my PC's system I reset my PC to factory settings. Then the real problem started; I couldn't get to my website to update it. I tried everything but failed. Last resort; contact Support! I was pleasantly surprised to see how quickly they responded to my plea for help. I was contacted within the hour (that's ultra fast compared with most Support teams I've dealt with!) The voice at the end of the line was courteous, friendly, knowledgeable and extremely patient. He had my problem sorted after a few questions and answers. I've never experienced such a well run Customer Support Team, I would certainly give them ten out of ten. WELL DONE!

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“Php and MySQL - Works Wonders”

★★★★☆

written by Jipper on 23/08/2013

My online site has been described as pretty fast by the users (over 200) and I have been with UkHost4U for over five years. There has been occassions where things have gone wrong, but the service support (in particular the people we spoke to have been tremendous - they sorted a major issue I had today within the hour - thanks). I have also had help via the telephone and they have assisted me completely. Looking forward to another five years - especially with the SQL servers to play around with. Jonathan. ps and for under £75 notes a year - this is an exceptional value for money.

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“So many problems”

★☆☆☆☆

written by on 28/07/2013

There has been so many problems with this host. Both with hosting and with domain handling. They even cancelled one of my domains without sending even a single reminder. The hosting is sketchy at best and the customer service is incredibly poor.

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“Telephone support”

★★★★★

written by on 10/07/2013

Needed help with an email issue. Ukhost4u sorted me by phone in minutes. Very impressed

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“Fast and clear”

★★★★★

written by on 07/07/2013

UKHost4u advised of changes they were making. I had a query about this and the response was quick and detailed in a way that was easy to understand.

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“good support”

★★★★★

written by on 21/06/2013

Recently took over a website hosted by ukhost4u - they have been very helpful in dealing with transfer. Good response to calls and emails - everyone efficient. well done.

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“Great customer service!”

★★★★★

written by on 19/06/2013

Great support over email! responded within half an hour and fixed the problem quickly and efficiently. Friendly helpful staff that knew exactly what they were talking about without coming across as arrogant as most technology support companies can! Never a good feeling to have to contact support but felt as though it was dealt with well! Great service!

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“Great Service from Support”

★★★★★

written by keithwjones on 16/05/2013

Recently taken over the running of a CMS site but within a few weeks there were problems with PHP which was becoming not compatible with the latest technology. There was a genuine interest in all the support staff who looked at the issue, whether you contacted them by phone or email. Together we solved the problem and the site returned to full functionality. Besides solving the issue I was pointed in the right direction with regards the PHP.

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