18185 have blocked my phone since last Friday as they said I owe money. My account is fully up to date though I did owe a bill for just 47p to 18866 which they did not collect as my card had been renewed and they must have had the wrong expiry date or last three digits. The card was updated and bill paid & I can use 18866 with no problem yet 18185 still have my account blocked. I opened a new account on Friday with 1899 and today that has been blocked as they say I owe money to either them or 18185 or 18866! I have had the 18866 & 18185 accounts for over 10 years and never owed a penny to anybody yet my phone has now been blocked for 4 days over a 47p account. Very poor service & why block an account for such a tiny amount. Why not email & say please update your payment details. I have contacted both companies daily since Friday & no reply from either 18185 or 1899 and my phone is still blocked!

Used for about 6 years. Faultless. Don't think I've ever failed to get through to a number. Use it 4 to 5 times every day. Use to other countries weekly without problems at unbelievably low prices. Quality is as normal as you would get with an ordinary BT line. (I suspect that most of these cheap companies rent the spare lines off BT anyway.) Billing has never been a problem but then again I've never tried to change accounts or numbers with them.
I really should not comment on Customer Service as I have never used them.
Make sure you follow the instructions when using a mobile - use the # (hash) key - NOT the green call button. Having said that I've never used 18185 on my mobile.

Be careful if you move house. I have and was allocated a new landline number. When I tried to register the new number on my existing a/c with 18185, I was prevented as the previous person who had the number held a 18185 a/c but hadn't bothered to notify them. I gave them a week's notice to try and confirm with the previous person that it wasn't now their number. A month on I'm waiting to hear how they propose I reimburse that person as I need a service like this as I don't have inclusive day time calls. I think they are poor at handling this issue.

bad service, no customer service number, today received an invoice on my credit card, seems dodgy I think their payment methode is not secure, be carful, I am terminating the service if I can get hold of someone

I've used their service only to find I keep paying twice - once to Orange and then again to them. When I email them I NEVER get a reply

I recieved no customer service - go ahead and try to send them an email under contact us on the web and see what happens! Nothing

sometime it works , and sometimes no connction can be made, also the reception sometimes not very clear, and many times you have to phone more than once, specially abroad

FAQs as ever, but NO customer service contact possible. Received 4 identical invoices today from Call 18185 UK, but unable to check with them that they won't be deducting 4 times from my bank account.

Overall Call18185 just works in the background, you don't get spam and their itemised billing is good. I've been with Call18185 for a while now and have found them as reliable as using my line provider. Their online account works well and makes it easy to track call prices soon after making them.

Very low rates for Canada and Italy that I use a lot.Advertises 4p per min for Ecuador for months on end on rates list on website but this service has never been available, one is referred to another number which charges 8p a minute.
IMPOSSIBLE to contact customer services, "webpage unavailable" or endless loop to back where one started.
Reliable invoices I appreciate that a no frills service attempts to cut "Service" costs but I would like to make a serious complaint about advertised rates not existing in reality to Ecuador and I cannot email this to any form of Customer Service

Call 18185 UK. Cheap phone service, Customer service shocking, sent me an email saying couldn't take payment from my credit card account, told to set up new one. DID. Two days later another email still couldn't take payment. Sent payment through direct transfer from bank. I emailed them asking that they confirmed receipt of payment. Not a dicky bird!!! Just found out that they had taken payment from credit card after I'd transfered funds. No sign of payment showing on my account. Just tried emailing them and email returned to me unable to send to that email address.
If you receive an email from them saying payment not received , wait a few days to make sure before trying a different method of payment or you too could end up paying twice!!

I've been using 18185 for years and it's been great , "free" (there is a connection fee) calls to UK landlines 0.5p to USA etc. However lately it's started to let me down and I may see if there is another company with the same rates.

All. I have had no problems at all. Why didn't I find them before. They've saved me a small fortune. I love the 1p sms text function as well. None, they even accept my American express cash back card so it works out cheaper again. A sturdy and robust telephone call supply and have been able to cope with everything I can throw at it both home and overseas