Broadband service from be was fantastic I had been a loyal customer of Be's for over 5 years, things started to go wrong last year with network slowdowns, outages and high latency and packet loss over the last 6 months, resulting in stuttering performance of iplayer on low quality intense buffering of youtube in the evenings and high latency which reduced online gaming performance (abject failiure of onlive). and all of which have persisted with only small impovements for short periods of time. With the announcement that they don't plan to offer fibre connections this year, in my opinion it's clear to me they haven't invested in their network infrastructure and cannot cope with the levels of usage they see now on their network let alone a 5 fold traffic increase fttc would give them. my advice stay clear.

I have been with BE for 6 years and it really hurts me to write this review. These guys used to be one of the best out there. Great speeds, unlimited downloads, reliable and with great customer service. Speeds and download limits are still good but the connection is now so unreliable that I have no choice but to go elsewhere after 6 happy years. Believe me, I gave them a good chance to sort themselves out. I didn't want to change ISP and have a lot of loyalty for BE. The service is now unusable at least 3-4 times per month and last week I had no service at all. The customer service centre - now based in India on poor quality line - blames all the problems on hardware issues with their suppliers. Sorry guys, but I need a reliable internet connection and it's time to move on. Was lovely knowing you while it lasted!

I leave them because they were unable to provide the service I need! I give 1month notice for cancellation and got my other providers Internet 3days before this month expires and guess what? They have charged me for the last month of my

I've been with BE for a year or two now, and never really had any problems. The download speeds aren't the best (10Mb) because of the distance to the exchange, but the service is truly unlimited and you never seem to get throttled even with torrents. I've had no problems with their customer support, you can raise a "ticket" on their website for non urgent questions and they always seem to get answered really quickly. When moving I had to wait 2 weeks for BT to connect the line, but once it was in BE was up and running within the day. When the modem started playing up, and BE were running an offer where you got a free wireless N modem for joining their landline, they offered the modem for free even though I'd signed up for the landline before the offer was on. These days their prices are a lot higher than when I joined, but it's still good value if you rate no bandwith limits and throttling over pure speed.

THIS IS THE VERY FIRST TIME I HAVE EVER WROTE A REVIEW, PLEASE DO NOT PURCHASE BETHERE, I AM UK/KENT BASED AND I WAS WITH 'BETHERE' FOR 16 MONTHS, I HAD READ SOME GOOD REVIEWS AND DECIDED TO PURCHASE 'BE UNLIMITED'. I WAS RELATIVELY SATISFIED WITH THERE SERVICE AT FIRST, APART FROM CONSTANTLY BEING ON/OFF LINE, I HAD TO MAKE COUNTLESS PHONECALLS, OFTEN WAITING UP TO 45 MINUTES BEFORE I ACTUALLY SPOKE TO SOMEONE, USUALLY THE CUSTOMER SERVICE AGENT WAS FROM BULGARIA OR PAKISTAN AND THE LANGUAGE BARRIER MADE CONVERSATIONS HARD. AFTER MY ONE YEAR CONTRACT WAS UP, I DECIDED TO CANCEL MY SUBSCRIPTION AND MOVE TO ANOTHER BROADBAND SUPPLIER, THIS, I WAS TOLD, NEEDED A TWO MONTH CANCELLATION NOTICE... SO I GAVE MY NOTICE AND WAITED TWO MONTHS TO PAY MY FINAL BILL, BUT THERE WAS NO RECORD OF MY CANCELLATION..... SO I GAVE ANOTHER CANCELLATION, WHICH FINALLY CANCELLED MY SUBSCRIPTION IN JULY 2010, IT IS NOW SEPTEMBER 2011. TODAY I RECEIVED A 'FORMAL NOTICE' FROM A DEPT COLLECTION AGENCY NOTIFYING ME THAT I HAD PAY AROUND £45 THAT I OWED TO 'BETHERE'. I CONTACTED BE THERE AND WAS TOLD THAT I OWED £35 FOR THE 'FREE' MODEM AND THE OTHER £9 WAS FOR ONE WEEKS USEAGE THAT I HAD NOT PAID, SHE AGREED THAT I HAD PAID MY FINAL BILL, BUT THIS WAS 'FOR THE WEEK AFTER I HAD BEEN DISCONNECTED!', ALSO, I APPARENTLY SHOULD HAVE READ THE FULL TERMS AND CONDITIONS AS THIS STATED THAT, ALTHOUGH THE MODEM IS FREE, I SHOULD RETURN IT WITHIN 28 DAYS AFTER MY SUBSCRIPTION HAS ENDED, I POINTED OUT THAT I WAS NOT INFORMED OF THIS WHEN I CANCELLED MY SUBSCRIPTION AND PAID MY FINAL BILL, AGAIN, I SHOULD HAVE READ THE FULL T & Cs. I WILL PAY THIS 'FORMAL DEMAND' AS I DO NOT NEED THE AGGRAVATION, BUT I JUST HOPE I CAN LET PEOPLE KNOW WHAT THIS COMPANY IS LIKE.

Well out of the ISP's I have used one being Tiscali (back in 2007) and BT (February 2009), Be are the better choice because I have never experienced problems like throttling and disconnections as what happened to me on Tiscali, nor any problems in regards to strange disconnections from midnight to anywhere up to 6AM (BT). Also this is my 2nd time using Be and like the previous time, I have never had any problems and also compared out of Tiscali and BT in regards to download and upload, I get around 890.5 kB/s down and 121.1 kB/s up (on average double to that compared to BT and Tiscali 485 kB/s down and 90 kB/s up). In regards to download limits? None that I know of and my 2nd time being with them I'm on the value package and the first time I was on the Pro package. Also Be assign you a static IP even if you are on a Dynamic IP but the exception it's prone to change if you decide to disconnect your connection and reconnect, but if you choose a package with a Static IP, it means you get assigned an IP permanently (that's the difference between the two). This does actually have a benefit especially if you decide to use OpenDNS to manage your connection. Now down to the bad side of things. The only problem I had was with there customer service in regards to phoning them, it can be slightly bit difficult in regards to speech but you'll get there in the end though, but after you have your Broadband set up, you'll be able to contact them from other means which cuts out the phone call side of things.

I had BE for 6 months with no problems, moved to a place they didn't cover for a year, moved back and got an excellent uncapped Value package. They doubled the price recently, so are probably back on par with the field, but I don't mind because they provide a service reliable enough to work from home. Perhaps one short outage a fortnight, no long ones. Unlimited downloads more important than speed for me, but the service doesn't feel throttled. Their router works well. Never needed to call customer support

Poor phone support, (Overseas and you regularly get cut off) If you dont get cut off things either get lost in translation or totally ignored. Website bugs (raising a support ticket results in the system thinking its HTML code or something 9/10 attempts). Routing and peering issues meaning you forever hit reload/refresh in the browser. IWF issues sometimes entire sites end up blocked rather than specific dodgy content, if you use any file hosting site like rapidshare forget all about joining them. Even more so if you use online backup services which you have paid for, it may not work with BE internet. But the worst thing of all connection constantly disconnects. They hide all this from potential customers by keeping their forum which is full of complaints private to members only, meaning you only discover all these issues once you sign up. Avoid at all costs!

Constant disconnections, cant hold sync for more than a day. Overseas support (Bulgarian i think) that read from scripts (always blaming filters etc) and if that wasnt bad enough the call often goes dead while you try to understand their poor English. Staff are also rude and dismissive of any issues and so are long term users on their own private forums. Simply the worst ISP ive ever had and the worst support ive ever experienced from any service you can imagine, not just broadband. They also appear to send out debt collection letters to people that owe nothing and have left them years ago. Nasty ISP that should be avoided at all cost, dont take my word for it ring their support line and see for yourself.

Was very happy initially with Be, as one of their first customers. They actually delivered what they promised.

I have stayed loyal over the years until recently when I just decided I'd had enough of being lied to, messed around and generally treated like they really couldn't care less.

I've moved 3 times and each time has been a disaster, but you think it'll be better next time... well it never is. Plenty of time wasted without a service (3 weeks was the record), minutes turning into hours on the phone to support and billing, trying to get someone to care.

When I did finally get my service back after the last move, the line was up and down like a yoyo. Everything fine from Be's end so it must be the BT line, right? Well BT came twice and gave it the all clear twice so it must be Be. No Sir, not Be's problem. Pay us £300 to get BT out again? Err no thanks. Gave up trying to escalate that one, only so much head banging against a brick wall you can take.

So with a sub-speed flakey service I soldiered on for another 18 months. Up and down she went, like an up and downy thing. Occasionally I grumbled to support but there was nothing they would do. Unless I was prepared to pay to get BT out. Tried to escalate it to the grown ups but the kids on the phone wouldn't have it. Letters remained ignored.

Decided enough was enough recently. Thanks Be, you were great once, but now you're as bad as the rest of them. Hello Sky, at least you're cheap and I can have Anytime+ on my telly.

To cap it off, they've now charged me an extra £40 for "early termination", the miserable sods.

Total bunch of crooks - avoid!

Despite leaving this shower of muppets 3 years ago, they have decided now that I owe them money.

What these fools fail to have realised is that they are trying to bill for a period 6 months after I moved from the property and after all services were disconnected.

To cap it off, they do not respond to emails, but do seem very good at appointing debt collection agents!

Leave well alone!