I left BT & went to BeThere about 3 years ago due to BT's indifferent service. I used to wholeheartedly recommend Be to friends and family before the SKY buyout as the service was absolutely brilliant, constant speeds, never a drop no matter how many of us were lighting up the router. I am happy to pay a good price for a good service BUT £17.00 per month for 1 meg is just insufferable and the constant drop out of service is appalling ! I can pay £3.00 a month for this level of service.

I joined BeThere in 2007 and it was totally awesome. But since they sold out to Sky in 2012 its now totally rubbish. The internet suffers from lag, packet loss (5% to 22% in my case), slow to the point of unusable upload speeds, inconsistent up and download speeds, and after 6 weeks of logging a support call to get this fixed, customer support don't have a clue what the problem is. Infact the only thing they are good at is asking you to do more and more tests but not doing anything to solve the problem. Even a lift and shift didn't work. I am now moving to another supplier. I am so dissapointed that this used to be one of the best internet providers, and now they are rubbish. Another "Sky" success story, turning something good into a service you wouldn't pay for.

Have been with BE for nearly 2 years service speeds started out good but have had a lot of dropouts over the second year. They charged me £17 for the value package while offering it cheaper to new customers, when I decided to leave they offered it for £8.50 when I said I wasn't interested and wanted to leave, have had nothing but hassle with them.They want their old router sent back to them or they charge £35 and want a months notice even though I'm out of contract. They keep sending emails that indicate they still retain me as a customer. I had to phone them twice to get my MAC code as they stalled and pretended that I had not asked for it.They are trying to make me phone them again, making out in emails that I have not told them explicitly that I am leaving. I'm sure the Management are leaning very heavily on the customer retention team but I am not very happy with their attitude or customer service.

Beware extortionate termination charges. They charged used £40s to leave. What a joke. They also over charged us for many months charging using pro rates but only supplying value speeds.

I have been with Be for three years started really well previous adsl provider 2mbps be up to 10 Mbps average 8Mbps so great. For a year it remained good 7-8 over last 18 months its been going down progressively now 2mbps and since I have told them that's it its now 1mbps and throughout the dropouts have got worse. They say an upgrade will happen but never does, customer service is awful, so pleased to be leaving. No effort to improve and I know they could be 100% better or as it stands now 900% better as I have had that service. No effort to keep me as a customer. The best bit is they want the router back. A good company turned bad. I'm moving to a fibre service the minimum they will provide is 300% better and it will be cheaper over the next 12 months go figure.

I've had Be at three different locations spanning multiple years. I was very happy with the quality of the service but, in the last 18 months or so, it's slowly gone down the tubes. The fact is, I used to have a solid ~16MBit download speed. It's now 5Mbit on a good day. Sometimes I can't even stream HD youtube videos; compared to the service Be previously provided, it's a massive step backwards. Similarly, I used to activate the gamer mode and enjoy a ping time of 20 with a line drop once every month or two. I've now had to disable gamer mode and the line drops frequently. Furthermore, web browsing is now a trial at peak times; pages will often 404 and require a refresh. I phoned Be and was informed that the problem was probably on my premises, but I severely doubt it, as it comes and goes. Routing to mainland Europe seems to be patchy, too. A lot of BF3 servers that used to be fine for me (40ms) now ping ~150ms during the early evening. No idea why. My parents were also with Be, but noticed a similar degradation in service levels. When undemanding (very light internet user) parents start complaining about the service quality, Be should know they've got problems. I find their tech support to be pleasant and pretty good in terms of turnaround, but the bottom line is that their service is no longer what it was. This seems to happen with every single ISP I'm with -- I'm as happy as Larry and then a few years later, it's middling to poor.

Been a customer for around 5 yrs, paying circa £1200. When moved home they charged me circa £35.00 for not reurning old modem. Well done BE, you have just lost another customer.

Have been with Be since the beginning (5 or 6 years) with their "Pro" Static IP and multiple static IP ADSL packages in 2 or 3 locations at the same time. They used to be great: great speed, knowledgable friendly service... Never had much cause to call them. Moved several of the connections as well. Still currently have 2. One of the connections has been slow between 7 and 11pm for the last 6 months. I enquired, got fob-off lines from support. I enquired again 3 months later because it was getting worse and worse. I spent 1 week with multiple ticket updates and phone calls per day, getting them to take my issue seriously. Doing every test in the book...multiple times. Eventually ended up providing detailed inbound and outbound traceroute logs to them from multiple locations (I happen to work in the industry..). These logs proved they have a congestion issue at exchange (which they had previously denied). They have now acknowledged they have a problem. However, one week later (ie 2 weeks after orginal re-report), no update, no improvement... feels to me like, since O2 bought them, they have (one or more of): - lost the entrepreneurial spririt - had their engineering/support budget cut by their parent company - are being managed into the ground by the ex government department these reasons are just speculation, but this certainly feels like a completely different company to 5 years ago. I recommend: "don't touch them with bargepole" I will be changing soon...

I think I can give an exact view of Be There ISP services because I took up the service way back on the 16th of January 2007 when the exchange in Glasgow was activated. Be There was a honest, trustworthy and non-desperate company that offered a good value of service. During the 5 years that I was with BeThere I moved flat once and there was no problem, the move was quick, well arranged and free (as you are allowed one free move per year). However with the latest move, it exposed how low they will stoop in their desperate struggle to compete with Mobile Broadband that is sweaping the country. LIES LIES LIES. They stated that I would have to pay £85 to re-activate the telephone line as a BT Engineer would have to visit. I let the sales guy hear the dial tone on the place where I was moving to and point blank refused to accept that the wire in the exchange was connected and said that a £85 charge would be necessary. There is one thing I really dislike about companies is LIES - this is enough to stop my long term business relationship with them. BUT there is something really important to realise here... The speed initially in 2007 was well over a megabyte (8 Megabits), now I am receiving 2 Megabits if I'm lucky (dispite being half a mile closer to the western exchange) - I can now declare their service to be too expensive, lying sales people and Mobile WiFi is the way to go. For £14.99 I can get unlimited internet per month, have it anywhere I go and more important scrap it if they become a problem. ALSO, I'm not forced to buy a telephone line or to subscribe to a 12 month contract! Mobile Wifi will replace the BT Landline! ALSO NOTE: BE THERE Static IPs are not what they seem, they are bogon IP addresses which most ISPs around the world are NOT able to use. AND, O2 dynamic addresses are unable to 'talk' to BeThere static IP addresses - this problem I can confirm still exists and nobody in BeThere seems to give a damn!

BE's service has progressively got worse; their customer service is inconsistent and they don't have any fibre products. I'll look forward to when this contact is over.