I recently booked a flight for 2 people from Southampton to manchester one way with a 20kg bag each. ( there was no facility in drop down for heavier bags) I booked online via Cheapoair, that's a rather novel name! I paid a total price of £294.98 to include bags and also £20 discount was applied. When I got to the airport I was charged a further £75 for excess baggage. Whilst I appreciated the baggage issue, I feel that a total of £369.98 for a 45 minute 1 way flight for 2people was absolutely extortionate. I am I frequent flyer with Thomas Cook & can fly return to The Canaries for less than £50 per person from Manchester, which I do frequently. I will never fly with Flybe again, nor will I be booking through the inaptly named Cheapoair! K Oliver

GB Discounts have been taking £14.95 per month from my bank account for the past 9 months. I have not agreed any contract with them. This matter is a case for the police to investigate as it is a case of obtaining money under false pretences and amounts to fraud. Do not on any account buy anything from GB Discounts.

I have been forced to put it on this website I'm frustrated with the GB discounts they debited my account for 6 months without my knowledge when I called them they were telling me fibs and were wasting my time I was promised a call back which never happened .my mistake was I used fly e last year and booked an online ticket and automatically my account has been debited I was away from the country and have come back to find this . I will never use fly e or recommend it to any one .im tempted to take serious action

I used the Flybe website to purchase luggage for a return flight and ended costing me a lot of money nearly $400 as money was taken from my account by GB discounts who I had never heard of, I only got three payments back so will never use this airline again before I went on line I tried to call them and was left holding for a long time and tried again same thing. Will never fly with them again and will let everyone I know never to use them.

I used to like FlyBe years ago, thinking they offered a great service connecting regional airports. Something went wrong and I'm not sure what. First issue, about a year ago: a bag that I had used on numerous FkyBe flights was suddenly deemed too large (by a fraction of an inch...) to be taken in the cabin. It appeared that narrower gauges had been fitted to the sizers at the gate which didn't measure up to what the info on the website said. Second issue are the so-called code-share flights. The point of these is that you are supposed to be able to check in all the way through if you have multiple flights to get to your final destination. If FlyBe are covering any one of these legs, you're unlikely to be able to check in online in advance, which adds extra time between flights as you need to find the transfer desk, check in there etc., which may not be a big issue if you are travelling hand luggage only, but if you have baggage to check through you just can't do it, but have to collect and check it in en route, which eats into your connection time. The stress just isn't worth it - I'll avoid FlyBe if I can in future.

Went to check in to flybe to connect onwards to emirates, incompetent staff tried to check in the wrong details and got herself shut out of the system. No manager available to sort things out and after half an hour were told the flight was closed. 10 passengers including us waiting to get on the flight couldn't go. No help whatsoever from any staff, all of them claim to be trainees and didn't know what to do. Had to contact Emirates and pay a huge amount to change flights.

Hi, I am yet another person who has discovered that I was automatically subscribed to the GB Discounts without my knowlodge. Luckily my bacnk contacted me as they spotted it to be a fraudalent transaction. Needless to say I won't be using FlyBe again if this is the sort of company they work with!

Booked return flight with Flybe to Inverness from Gatwick in May 2013. Gatwick end OK with luggage. On return flight we booked in EXACTLY the same bags with no additional items but was told we were 2KG over which meant £45 excess baggage levy (about as much as the flight). The original website gave a differing weight limit to what they said at the airport and we were well within the weight limit. I reported the matter to Flybe 'Customer Services' (should be customer dis-service) and repeatedly had to send my 'evidence'. In October this year I get a reply from 'Customer Services' merely telling me what the baggage allowance is. They also got all the details wrong including spelling my name wrongly. All in all its a complete waste of time using their 'Customer Service' department as they rarely give you an answer and all you get is the automated reply saying it could take up to 28 days. I will definitely NOT be flying Flybe again and would rather walk to Inverness than use this airline.

I originally booked a weekend away in jersey with Blue Islands Airline. I have been informed that blue islands has now transferred the flight to flybe. Anyway, I did not get this information as I had changed my email address. (Nothing sent through the post) I have now contacted flybe and stated I cannot make the trip and will now be sending another family member. I guessed there would be a charge for the name change but not the extortionate £80 they were asking. Anyway I agreed to pay the £80 to change the forename to be told that the flight had now gone up and I had to pay an extra £40 for the flight.. Am I imagining this but surely it's the same flight just changing a forename.. I have now passed this information onto citizens advice and will update on their findings. Flybe, I suggest you get my compensation ready!!!! Haha.

Afternoon flight from Glasgow to Belfast cancelled , no reason given. I was moved to the evening flight 4 hours later. That flight was then delayed for an hour, no reason given. I was then asked to move my seat at the last minute, no reason given. By this stage I was past caring anyway. The ground staff in Glasgow airport couldn't have cared less. Awful experience. Hope I never have to use them again.

yet again delayed with no real caring by incompetent staff even the airport ground crew refer to it as maybe fly not flybe my current flight BE1039 mcr Aberdeen two hours late - looking at BA via heathrow or train by to exeter via london on return they talk about awards but must give them to themselves if the CAA actually looking after customers they should take action JPDevine

After rearranging a flight Flybe cancelled the return. WHOOPS, forgot to mention it to me. We rang them to confirm i would be flying back. OH DEAR, they forgot to change their systems. ANOTHER OVERSIGHT, no staff in Belfast to sort out issues. Away for lunch, long lunch. HOW NICE. My young children very distressed, in tears, they thought we couldn't fly back. Had to contact sales. Written to complain, twice. They cant be bothered to acknowledge or reply. Total disregard for customers.

this is a pure rubbish outfit, have now been bumped off three consequtive flights,but hopefully the company will soon go bust, by far the worst airline ever created,