Have used Auto Reisen Tenerife South for many years enjoying the convenience of picking up and dropping off at the airport with no fuss. Align this with great customer service and good rates and you get a first class service. I had a 25 hour flight delay and contacted the AutoReisen Tenerife office. With no fuss and sympathetic understanding they simply cancelled the original booking and re-booked me for when the replacement flight eventually got me to my desination (thanks TUI!). Great work AutoReisen and thanks for helping out at a difficult time

I took out a car in Tenerife south airport. Literally 10 minutes later on the motorway, the tyre blew out ON THE SIDE WALL without me hitting anything. I was with my 2 children in the car I was able to pull over and out my hazard light on despite there being no hard shoulder. I called AutoReisen and told them the situation. They advised ME to change the tyre in myself and take the car to the other airport to get the car replaced. I did so and then I was told I had to pay €90 for a new tyre. The tyre was quite clearly old and blew out on the side wall. As all I did was leave the airport, it makes it impossible that I scrapped or damaged it on a kerb etc. AutoReisen are not the company they used to be before Covid. They used to be good.

The easiest, cheapest and most transparent car hire experience I have ever encountered! Absolutely no hidden costs (insurance cover, free second driver..) Very easy pick-up and drop-off experience. The car was not new, but was functional and we had no problems whatsoever. Definitely the way to go!

I hired a Citroen C3 from AutoReisen for a week’s holiday on Fuerteventura at a cost of €159.92. Nobody at the collection desk remembered to tell me that the car they’d assigned me wasn’t the model I’d ordered but an ancient jalopy covered in dents, scratches and scuffs with 123,000 on the clock. I can’t say for sure whether it would’ve passed a British MOT but there was quite a lot of ‘play’ in the steering and because the gearbox was shot to pieces, it was difficult to engage any gear with confidence. Fortunately, the traffic was light and the country very open, so I could anticipate well in advance the need to use the spongy brakes. After I’d got used to the car’s idiosyncrasies, the journey to El Cotillo was accomplished without incident. For the next two days I explored the village and the coastal paths near El Cotillo and didn’t try to use the old banger. On my third full day on the island, I filled up with petrol (€58) intending to spend the remaining four days of my holiday exploring the island. On the way back from Corralejo that afternoon, the car developed a fault and I was unable to use it again, although it did make it back to the AutoReisen compound at El Matorral airport with a tank of petrol 7/8ths full. The staff at the Auto Reisen airport desk didn’t think that I deserved a refund and weren’t inclined to be apologetic or even sympathetic. On my return to England, I tried to persuade AutoReisen to make a partial refund to cover the days when I was unable to use their car and for the petrol I bought them. They wouldn’t budge and there doesn’t seem to be any consumer rights or fair-trading organisation to which you can appeal when you’ve been on the receiving end of this kind of treatment - they know they can get away with it. All I can do is warn others against using them.

I rented a Citroen C3 from July 19 to August 2 2021 in Tenerife. The brake pads were worn out, I could hear the typical sound of it. I could not return or call them that very evening, I was in a hurry, but I tried to call them the next two days - nobody answered their phone or read the messages. After 10 days the brakes finally broke completely, fortunately without consequences, as I was very prudent. When I finally succeeded reaching AutoReisen they sent, indeed, a replacement car. Just a couple of hour wasted, but imagine what could happen on the slopes of that island! I tried to just post a review to this effect on their website, with all the data for identification (full name, contract number etc.). After 24 hours, it does not show up there - they prefer, of course, the best reviews. AutoReisen, never again.

Have used Autoriesen 3 times now and always been very please with everthing,however when returning a car on 30/3/19 to fuerterventura airport was charged 10 euros for being 35 minutes late returning the car The only reason for the late return was that I was unable to find any available parking bays in Autoriesens allocated areas I ended up double parking after finding a rep Mabye next time I will abandon the car in Hertz or Goldcar bays good job I had allowed plenty of time for the flight

Picking up a 7 seater car at the airport to be told there is no car, apparently broken down.. real truth is they sold it too cheap and realised and gave the car to someone else. Go to Fuerteventura 6 times a year, won’t be using autoreisen again. Disgusting, not even a sorry.

Expected a larger car than we received. All tyres were very worn, yet legal. Dents and scrapes all round. Lack of power, really struggled with any incline. Brake fluid warning light on most of the time, indicating brakes worn out. Air conditioning not very effective.

Hired for 5 days in Fuertaventura got a great deal very easy no hassle got full insurance so didn't worry at all. Sign the paper and drive. Great car and best service. It was my first time and couldn't believe that is all so easy. The biggest advantage is that they guve you free car baby seat whereas other companies charging horrendous money for extra driver car seat and gps !!!! Highly recommend.

Hired car from autoreison to get from airport to los gigantes, booked online then payed at airport , main reason for hire was price for 7 days hire was less than taxi there and back , car stated was Renault twingo , car received was Skoda Fabia but very happy to to take Skoda , all in all no problems whatsoever and very simple policy of get car with full tank and return same , We used car a few times and had no trouble at all , happy to recommend and will use company again .

I recently hired a car at Fuerteventura Airport with Auto Reisen. The queue at the hire desk wasn't all that long however it took a very long time to get to the front where I was told to make my way to the car park. At the kiosk in the car park I was given the keys of a very old looking Citroen despite booking a VW Polo or similar. The car was certainly not of a high specification - manual rear windows however it did have working aircon. Even though it was petrol it sounded like a diesel engine! OK it wasn't the most expensive car hire and we got by for the 2 weeks. If your looking.

I used this company last month. I left my mobile phone in the car when I returned it at the airport. I realised 1 hour 15 mins later what I had done and returned to their desk to get it. They said the car had gone and didn't know where it was. I had to get my plane back to the UK, when I arrived in the UK I emailed them a number of times and rang them, they were not helpful at all and kept repeating that I shouldn't have left anything in the car when I returned it. This is correct and it was my mistake but I can only conclude they stole it from me. Will never use them again.

Have always used Autoreisen at Arrecife Airport and no problems whatsoever. Once they didn't understand that as a 70 year old I had a new plastic licence which said "Provisional" as all such say when your teeth fall out. Stood my ground and showed my paper licence which did the trick. Good thing is that the car is completely insured with no rip off after sales features so if it has a scratch to start with and a dent when you return it there is no extra charge.

Cheap, friendly staff (no pressure to upgrade), good terms and conditions (no excess on insurance, two drivers, fair fuel policy, pay on collection), but the cars are older. Mine had a rattly numberplate, and the front windscreen wash did not work. But it was good enough - you won't drive 1000s of miles in Tenerife, after all, and I would recommend them. (Last year's car was better)

We rented a Picasso Xsara from them last month at Tenerife South airport, good price, quick and easy to get the car but the aircon didn't work and the car was older with a noisy gearbox...the latter didn't bother me but no aircon in 30+°C did.... as we arrived late night I didn't discover this until the following day and was too much faff to go back and try to get it sorted. The office staff were 'straight to the point' but not rude and a lot slicker than anywhere else I have rented from. I emailed a complaint to the only contact address I could find but they basically didn't care. I rented from them last year in Lanzarotte with no problems and thought I had found a good regular rental but this expereience has changed my mind. Lanzarotte airport last year wasn't quite as efficient in giving me the car but although wasn't anywhere near a new car I was happy with price and condition

I have recently hired a car for 2 weeks in Lanzarote .. First time for me to use Autoreisen.. The car I asked for I received from airport had a service problem and fairplay the staff were helpful spoke good english & I had a brand new car sent to me within a few hours.. They came to collect the other car .. When returning car was asked by staff if all was good with car .. I would advise people who hire a car in Lanzarote to take out extra insurance cover it is well worth it for 24 Euro extra. I will recommend Autoreisen to friends & family & will be using again when I return on my next visit.Keep up the good work. 

Used Autoreisen in Lanzarote for first time. Found them to be very good & efficient and had no problems. If I'd read some of the reviews beforehand I'd probably have been put off. It appears that it's very much hit & miss with car rental companies in Spain/Canary Islands, sometimes one can be plain unlucky but it's clear that customer service is an area thy can all improve upon. However it's always best to give a cursory inspection of the vehicle when collecting it.

After waiting 1.5 hrs at Fueterventura airport in line to collect car after reserving we were confronted by card put in front of us stating windscreen and wing mirror not included in car insurance. We were aware tyres fines keys etc were not included , but never before have we been confronted by this! We are regulars customers with autoreisen and frankly very disappointed with this company now. Emailed the company following morning to raise the complaint and did not have the curtesy to reply. We paid the additional insurances( which should have been in the small print) for windscreen and wind mirror cover to ensure trouble free holiday but will choose another company next time without the very long wait to collect.

Tenerife Airport South - Go with Cicar for a couple of euro more. Was so called 'upgraded' to an absolute bin of a 1.6 petrol picasso that should have been resigned to the skip years ago. The steering wheel rubber came apart and stuck to my hands every time I drove it it was so worn. There was no power to the car and selecting gear was like stirring treacle. I had read about this so called upgrade to a picasso before on these forums before and should have been prepared to argue however when just gotten off a flight with young kids from the UK you are arguably tired. I should have returned it but honestly could not be bothered driving back to the airport. Never again will I rent from auto reisen. There's no need for renting this rubbish in 2016. HArps back to the bad old days of being ripped off. Garbage!!