Mortgage Matters Direct www.mortgagemattersdirect.co.uk

Click here if this is your business
Mortgage Matters Direct www.mortgagemattersdirect.co.uk
★★☆☆☆
2.0
26.0% of users recommend this
Click here if this is your business
  • Value For Money

Media Gallery for Mortgage Matters Direct www.mortgagemattersdirect.co.uk

Refine your search

“It took 8 weeks just to get the mortage approved and...”

★☆☆☆☆

written by on 13/08/2010

It took 8 weeks just to get the mortage approved and during that time they had to come back to me 5 times for more information that they should have taken at the start. I would not use them again and i do not believe that i saved any money by using them rather than going direct to the mortgage supplier.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“I would not recommend to anyone! We were told the...”

★☆☆☆☆

written by on 28/11/2009

I would not recommend to anyone! We were told the wrong information aboout the property. We had several meetings with the advisor and he told us the same information every time we went to see him and he never even mentioned a mortgage!

When he told us that he would phone us for an update, we never heard anything back. He said that it would take months to get the application sorted out and we wouldn't be able to move before Xmas, it would probably be in Jan or Feb next year! We decided to find ourselves another company and they are so quick and efficiant that we should be moving in before Xmas day!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Customer service provided by Mortgage Matters Direct...”

★☆☆☆☆

written by buzzingbee on 13/03/2006

Customer service provided by Mortgage Matters Direct is alright if things are going well. However, if your sale falls through, even if it's no fault of your own, forget any kind of support from them.

I've had a complete nightmare trying to get a refund of fees which were taken from my bank account for a survey. I confirmed with the company that the sale was no longer going ahead, and advised them to request a refund from the lender. I've wasted weeks checking my bank statements to see if my £400 has been replaced, and having just contacted the lender myself, I've found out that this company didn't even instruct the lender to refund my money, and has not been chasing the lender for my refund as they have been telling me. Furthermore, since my sale fell through, my calls don't get returned, emails aren't even acknowledged, and basically, it seems they don't want to know!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Malcomi's Response to 233788_buzzingbee's Review

Written on: 26/04/2006

I had exactly the same experience, although they were not very competent even before the sale fell through. I would definitely avoid them in future.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Not Born Yesterday's Response to 233788_buzzingbee's Review

Written on: 14/07/2006

If the survey never took place, they must give you your money back (as long as the money was definitely for a mortgage survey). If the survey took place then no money is refunded (someone has to pay the valuer). You can take them to the financial ombudsman and he will fine them, though they will probably reimburse you before it gets that far.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer

Our helpful community of likeminded people will be happy to answer any questions that you have.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

overview