ABSOLUTE SHAMBLE

If there is a choice to put no star I would have. The chap that dealt with us was keen to get us signed up so offer us freebies such as premier listing and Tepilo sale board but failed to give us the important details. We were told that there should be 14 days cooling period should we change our mind. We decided to pay by finance and we were asked to read the finance term and condition . When we read the terrible reviews about Tepilo, we decided to cancelled few days later. But we were told we can't. Due to the fact that we were already put the house for sale online. The chap that spoke to us said you should have read the term and condition in the website but at the time of the initial agreement none of this been made clear to us. After spoken to the person who were assigned to us, we been advised by them that due to their recent merged with Emoov, staff may have not given accurate information. This is incompetent and unacceptable. We felt trapped and been had. We done all the photos, floor planning, description of the house ourselves. They took £650 to post the house online and answer the few phone calls about our queries. Not a single viewing for 5 weeks. We went on with a high street estate agent and within 2 weeks we had 7 viewers. We last spoken to our designated person, demanding to have our grievances resolved i.e we would like our property taken off the market and the finance agreement cancelled without incurring us the cost. We have not heard from this person since. Tried to contact them several times, we were told the matter will be passed on to the manager and we will in contact. Not a single call. This is a unprofessional behaviour. The public should be made aware of this. If our case is not resolved , our story will be made known to the media and other sources