Awful they will take your money do nothing - DO NOT USE THEM

They have failed to set up my client with any viewings, never contacted her, when she contacted them they were rude to her (including hanging up on her), and they have now refused her a refund. They took £10 more from her account than agreed and did Nothing for the money. This has been going on for 4 months. Every time I call they say something different - she will be refunded in 28 days/ different reasons why she cant be refunded. Today I was told by one customer service worker (who had previously said she could be refunded and to expect the refund in 28 days) that my client cant have a refund as it is not possible as my email I sent requesting a refund was rejected, i asked who makes that decision and who I can talk to, I was told whether someone gets a refund is automatically decided by a computer, when I explained that a computer cannot read emails and work out whether my client is eligible for a refund he said I should stop 'trying to be clever'. They change their story every time and my client has essentially lost £58 which she cant afford to loose - DO NOT USE THEM!