DO NOT BOOK THIS VILLA- ORLANDO: #4257329 I would like to make other travellers aware of the very strict cancellation policy of this property owner. During the COVID-19 epidemic, we were naturally forced to cancel our Florida holiday in Easter 2020. The property owner refused to reimburse us any of the money apart from the damage deposit of $750, which left us $2574.40 out of pocket. I assume we would have been receiving this damage deposit after our stay regardless. The property owner even kept the money for heating the pool. Ridiculous! HomeAway urged all their property owners to reimburse their customers as this was unforeseen circumstances, however, HomeAway cannot force the homeowners to reimburse any money. I have spoken to five different people at HomeAway who have all tried to contact the property owner regarding our refund but the property owner has not replied to any of their emails or phone calls. The property owner was informed that our travel insurance was not covering our expenses but she showed no sympathy to our predicament. I would not recommend this property owner to any travellers as I don’t want anybody to find themselves in the same situation as it has been very time-consuming and stressful. Do not book this villa!!

We chose a cottage yesterday and were told it would cost £1180 approx with an immediate deposit of £396 approx. Gave c/c details for deposit. Showed kids the house; everyone happy and excited for next years holiday. Then, later in the evening the owner emailed me saying the house would cost £800 MORE than the first price to reflect next years fees. With HomeAway, all communication is faceless and there is no redress or person to complain to, no emails, no way of raising the issue! The owner has the upper hand entirely. We won’t be paying the extra £800 however, I’m sure some people would do so believing they’re in some sort of contract. By the way, should you still want to use them, avoid ‘WOODGATE’ farmhouse (near Crackington Haven, near Bude), as this is the house!

I booked an apartment in Paris for 8 days through Homeaway.  The rental monies were taken and I then received an email from the property manager to say the booking was cancelled. No more information than that, just cancelled. Asked for more information, but nothing. Raised a claim with Homeaway. Still waiting for refund - property manager has literally just refunded 10% of the cost, so back to Homeaway. I won't be using them again and I'd recommend that you don't either.

I booked Meadow View House on HomeAway for a weekend away with my mum and the family. She has a brain tumour, time is limited and we wanted to spend some quality time with her on mother's day weekend - I would like to add that the Dr said she was fit to travel at the time of booking. I made the owner aware of this at the time of booking and she very quickly accepted the booking and my £850! Unfortunately, my mums symptoms worsened and she was admitted to hospital 11 days after booking and roughly 7 days before we were due to travel. With this I quickly emailed the owner and called HomeAway to explain the situation and see if there was an opportunity to get some money back under the circumstances. As you can imagine a stressful time enough! The owner very quickly referred to her 'no cancellation' policy and after some messages agreed to re-advertise the booking. HomeAway and the owner have even refused to refund the cleaning costs - NOBODY WAS AT THE PROPERTY! I would avoid this company like the plague as they lack compassion and have are devoid of any empathy. Even their response to my emails have been lacking and have required chasing to get a response. I will be taking this further but I wanted to share my honest opinion of this company before you book and PLEASE go to more reputable businesses that are willing to go the extra mile when times are tough rather than being passed between the owner of the property and Home Away.

Will never use again. Owner was slow to give refund and all they did was send him a couple of emails saying he had 48 hours to do the refund or his listing would be removed. He didn’t and his listing was not removed. HomeAway then suggested I contact my credit card company and try to get a refund off them first, and then (if they wouldn’t) come back to them with a letter from the bank saying why, along with copies of passport, credit card statements etc. Ridiculous customer service. 6 months later the owner finally resolved his problem with giving the refund and I got it sorted. Incidentally, the reason he couldn’t give the refund was that the wrong amount was on the online form sent to him by HomeAway and it couldn’t be amended. Despite numerous phone calls and emails to them, they didn’t seem to grasp the problem until the very end. Not the owner’s fault at all, in fact his patience was amazing. There are a few booking companies to choose from, often for the same property, and I would definitely recommend using one of the others.

Disasterous Experience just like the rest the of hundreds of good people who have made similar complaints with TrustPilot and/or Sitejabber. I booked the apartment on Homeaway website. I was charged with the first payment. Subsequent to my booking I had to make a cancellation due to the original apartment booked not being available from the property owner. I eventually managed to obtain a partial refund from the property owner - without the processing and service fee charged by HomeAway. Homeaway told me that the owner had my money. The owner showed me a photo as a proof that they only got part of the payment. I was subsequently forced by HomeAway to contact my bank to request they refund me the amount as a means of deferred responsibility. After a very lengthy process of my bank refusing to refund me the amount, I then submitted a refund request to HomeAway with my bank denial to reimburse letter. HomeAway then sent me service fee charge amount but not the processing fee amount. I'm still have to go through this extremely lengthy and painful back and forth correspondence to obtain a refund for an unauthorised payment I made almost five months ago. HomeAway is simply the WORST GARBAGE OF THE EARTH COMPANY THE WORLD HAS EVER SEEN!!  DO NOT BOOK with this company or else you will regret it!! I regret not reading all the negative reviews from customers first before booking with this website.

dont loose your money with them As owners stop pay subscriptions or make bussiness with them.THEY DONT PAY BACK THE OWNERS AND THEY KEEP THE PAYMENTS FROM THE GUESTS Make dispute to your bank and get your money from subscriptions and close them horrible stealers .

Having seen continuous homeaway TV adds I decided to browse their site and found a holiday rental of interest. Next day phoned to book but before booking needed to clarify parking facility. Was told I would have to phone the helpline who would give a contact Tel no to contact the owner to answer that question however this was wrong information as Tel no can't be given unless you have already booked but the lady said she could e mail the owner who would email me back but nothing at all has Come back Other negatives were they wanted £150 on arrival which was refundable but big chunk to pay before you've even started the holiday They also wanted full payment there and then rather than just a deposit. Decided not to bother with them dread to think what the actual holiday would turn out like if you can't even get past the booking stage without all that agg

Fabulous villa with lots of space good size pool and very quiet but close enough to the old town for evenings out, good facilities bbq, pizza oven in a covered area, very pleasant & helpful owners

A bright,quiet,comfortable and well-equipped apartment.In walking distance to restaurants,shops,beach and station - so no worries about driving,parking etc.... Enjoyed our evening drink on south facing balcony,before heading into Antibes for dinner.A very relaxing and enjoyable stay and would love to return.

Booked an apartment in London 9 months in advance, apartment cancelled less than 24 hours before staying there. No offer of refund from either apartment owner or HomeAway, beware of this site they will not help. Lost over £400 with no apologies from anyone. Do not use this Company, customer care negligible just point you to their Terms and Conditions and do nothing. Not safe to use, obviously do not vet the property owners otherwise this would not have happened. 

These clowns took 226 euros from my credit card on an apartment which was already booked and are still struggling over a week later to refund me because "the computer says no". They also have just released a further 3 pending payments after a week from my credit card for provisional bookings which never went any further because the owner didn't respond. They are a total bunch of idiots at the end of the customer "help" line. One caveat- their financial processors in Dublin are great and rally helpful to sort out payment issues. Hope this helps someone - needless to say we eventually booked elsewhere and I'd strongly advise you to as well.

Very nice house close to supermarket bars nightclub nice patio good for sunbathing very close to pool area and gardens 10 mins from airport with prompt pick up if required by the lady who looks after the house we have had many happy holidays here

I got such a good price that my daughter booked the next day.

No end of problems with this site, customer services is non-existent, they don't even read the email so they can respond correctly and therefore send out misleading and incorrect information. Keep getting fobbed off, told things are being changed/improved/checked, when they're not - as Holiday rentals they were great - now they just want to keep hiking annual fees and couldn't care less about the owners

Years ago when we started letting our apartment we found the site Holiday-rentals.co.uk (or .com) and signed up. What a great site at the time ... then about a year ago they were purchased by HomeAway and since then it has been nothing but disappointment, and in the end NO MORE bookings coming in AT ALL through the site - what a WASTE OF MONEY my last advert has been. A total waste. We used to be full for summer by this time of year (Easter) -- now we have not gotten ONE SINGLE booking for the summer via this site. Firstly they changed their whole search algorithm -- it used to be that if you had a good property with good reviews, and kept your calendar up to date you had a higher ranking on the site. Your place could change from day to day depending on who else might have updated their calendar the following day -- but at least some of the time you could easily be on the front page if your guests were happy and you were responsive. So many properties rotated on the front page, and it was much more egalitarian as in some way as long as your property was getting good reviews and you updated your calendar once in awhile, you would spend some time at the front of the adverts. They have now introduced a "class" system in their ad pricing - charging an outrageous fortune to be guaranteed to be placed higher than someone who does not buy that level, and then you are guaranteed to be higher than ANY ads in a lower category EVEN IF those ads match the customer criteria better AND have a higher GUEST SATISFACTION LEVEL !! And of course over time, once "everyone" is convinced by their sales team to buy the higher levels, you all lose out and are back to square one of having to update your calendar to stay in the front page (except for those who pay "platinum" prices as I imagine most will not ever want to pay that money for a single advert), but now you paid more money for the "privilege" of doing so -- so the only people "winning" are the company as they make more money (unless more advertisers like me start to abandon ship) -- they are playing around with my summer income. They don't just have 2 of these categories but 3 or 4 and the highest level is around £700 for a year's advert for one apartment !! We only rent our place out in summer so it is absolutely not worth it to pay this amount, and they do not offer any ads for a shorter time period. It is utterly ridiculous now and biased completely against the small guy trying to simply rent one extra property in favour of the larger guys, who in any case already have big websites for their own companies, with plenty of hits. The other thing we noticed instantly when HomeAway took over the site was that the quality of enquiries went way down and became frankly, very bad and a total time waster for both us and the customer. Customers are allowed to enquire on ALREADY BOOKED dates !! This gives the sales people good "numbers" to report to owners (as in "see now you have a 50% increase in enquiries over last year!") but of course these "more enquiries" are absolute rubbish, since the majority of them could NEVER turn into bookings since the dates are already taken and of course the site KNOWS THIS -- the programming used to prevent enquiries on already booked dates -- now it allows this, so clearly the programming was changed to do so for this very reason. We never used to get enquiries on dates that were already booked when it was run by Holiday-Rentals - that is just totally frustrating for the renter and the landlord to have to deal with ! So with poor quality enquiries combined with the impossibility to pay a normal rate and ever end up on the first page -- even if renters RAVE AND LOVE your property, and you are a GREAT host/landlord you will not be seen by potential renters. This = far fewer enquiries for the good properties owned by the little guy with only 1 apartment or 2 to rent out. In fact we have had ZERO bookings for 2013 thanks to this new system that favours big rich multi-property owners over the little guy with only one great gem to offer. I went from LOVING the site to now DETESTING it because when I called them to speak about it they just gave me such a bucket load of BS as a response, did not admit that what they did meant that most property owners now got overall far fewer bookings and only the ones with "gold" or "platinum" ads were getting all the bookings, and they never called me back after saying they would pass my comments onto management -- they offered me "2 free months if you renew" instead. What is the point of that - 2 more months of useless enquiries for the same amount of money as 12 months of useless enquiries ?? I think not. Absolutely disgusted by how quickly HomeAway has managed to completely destroy what used to be the BEST site for small property owners.