written by tonyveal on 06/10/2017
My document was collected politely and when advised, the booking system and charges were all efficient. After a day I went into the tracking system and it said 'delivery by 2nd October'. When I next checked after another two days it had only just been booked into Heathrow. I phoned to check and it was confirmed that it hadn't left the UK yet. I was apologised to but not given and explanation as to why there was a delay.
The tracking system says that it was delivered this morning, 6th October. It has taken a week to deliver what could have been done overnight.
I am very dissatisfied with the performance of the Company; although, I was treated politely and sympathetically when I was trying to trace my document package and given a verbal apology this sort of failure is unacceptable and my business with the South African Bank has been seriously delayed.
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