Parcel not collected & no satisfactory resolution offered

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Parcel Monkey www.parcelmonkey.co.uk
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Medina78's review of Parcel Monkey www.parcelmonkey.co.uk

“Parcel not collected and no satisfactory resolution...”

★☆☆☆☆

written by Medina78 on 12/10/2019

I've used Parcel Monkey in the past so booked a collection to go to Australia. The parcel was a birthday present and should have been delivered 5 days later. However, the DPD driver didn't turn up. As it was a Friday Parcel Monkey only offered me another collection the following Monday, which would have arrived several days late. I asked if it could go express at Parcel Monkey's expense as it wasn't my fault that the parcel hadn't gone. That was refused, so I cancelled the booking and had to book express with another company. No explanation and no offer of a late collection on the day booked. Very poor service.

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