written by Medina78 on 12/10/2019
I've used Parcel Monkey in the past so booked a collection to go to Australia. The parcel was a birthday present and should have been delivered 5 days later. However, the DPD driver didn't turn up. As it was a Friday Parcel Monkey only offered me another collection the following Monday, which would have arrived several days late. I asked if it could go express at Parcel Monkey's expense as it wasn't my fault that the parcel hadn't gone. That was refused, so I cancelled the booking and had to book express with another company. No explanation and no offer of a late collection on the day booked. Very poor service.
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