Avoid at all cost

I sent a parcel P2G74553308 over a month ago, they claimed they couldn't find the address, a quick google showed the address as valid, apparently the parcel was then returned, after losing the parcel a few times, there has been no update on the site for 11 days, I contacted their customer service (which is quite a joke) AGAIN, about that I have not my parcel back, reply "Parcel is being returned" I asked when and where on earth is the parcel, why is there no update, reply "Hasn't been returned to you" - oh the genius of that. So apparently for close to 2 weeks the parcel has been found but doesn't move, but it isn't lost and they don't know where the parcel is or when I might get said parcel back.
I left a review on Trustpilot, gave the parcel number, they then pestered me with a ton of questions, stuff they should know, regarding the number, my email, then more pointless questions just stalling for time, then reported the review as false (I did send Trustpilot the proof of purchase but since Parcel2Go pays them, not sure if that matters) and apparently that stops you from reviewing them in the future. What an upright and honest company, so as long as they claim your parcel isn't lost, despite the fact that it hasn't been delivered to the address or back to you (again they didn't even make a delivery attempt), you can't claim (so no point in insuring parcels if they won't let you claim) - they have no problem charging for a service they do not plan to deliver.