written by Bradyj256 on 24/09/2017
After the worst possible service from Create and Craft our parcel eventually reached Hermes. What a change - superb service. Thank you.
written by CandiceH on 04/08/2017
I had put the incorrect postal address on a parcel I had ordered, without realising!I tried to get in contact with Hermes via email and telephone but wasn't getting anywhere. I tried the retailers website to change the address but they couldn't help me either. So I got in contact with the courier driver who delivered my parcel and he got in contact with the depot and sorted it all out for me, which I think was fantastic! Even though it was my mistake, he used his own time to make sure that my parcel will be delivered to the correct address which is a bit away from where it was originally delivered to.
written by Pernille.Corydon on 16/07/2017
The delivery was before estimate. And they were great
written by Pernille.Corydon on 16/07/2017
The delivery was before estimate. And they were great
written by Davidsonlk239 on 04/12/2016
was pleasantly surprised when my parcel was delivered on time after having problems with previous delveries, so credit when credit is due, only hope Hermes keep up the good work and continue to receive good customer service reviews
written by on 02/12/2016
I live in the BL3 area of Bolton and I am very happy with my Hermes deliveries. Parcels are always delivered when they should be and by lovely friendly drivers. I can't really fault the delivery side of this company and a lot of that is due to the diligence of the staff they hire. Keep up the good work.
written by Adriannaj5 on 08/10/2016
My local courier is excellent and delivers to the time allocated. He is friendly, courteous and very helpful.
written by on 25/05/2016
I am very impressed by the speed of the delivery service received this week. My parcel was dropped off at a local shop in Bristol on Monday just after 5 pm and arrived at the recipient's address in Fife early afternoon on Wednesday. Throughout the tracking showed its progress and whereabouts – all this for £2.70! Remarkable! The parcel has been left in a secure location, which I didn't specify, so just hope it is secure and parcel is in good condition.
written by Davidson1984 on 08/04/2016
My parcel was collected from my local shop on Monday at 12.30 and was delivered on Wednesday at 10.30. Really inexpensive and great service. Thank you.
written by Geosort on 04/04/2016
I am very pleased with the service I have received from Hermes. You do need to be be fairly computer literate to use this service though once you have used it a few times it becomes very easy. What I like are the numerous drop off points and no queuing!!
written by DavecUnitedKingdom on 09/03/2016
First time user of myHermes. I has a small 2kg and under parcel to send. There was a drop off shop a few hundred yards from me, so very convenient. The cost was much cheaper than Royal mail. I dropped off the parcel at the shop on Saturday afternoon (normal cheap delivery option, nothing special. it was received in Oxford, undamaged on the following Monday. I was impressed, especially as they say 3-5 working days...my experience was 1 working day. Would I use them again, absolutely yes.
written by Camron1965 on 06/02/2016
Just like to thank Jitu myhermes delivery driver for a great service here in Newquay keep up the good work
written by Barrypq253 on 09/10/2015
I use MyHermes regularly for all my parcel posting and have only ever received fabulous service. Parcels delivered on time and with full tracking. Our of around 400 parcels sent I have had 2 issues. Both were solved easily and with professionalism by the fabulous customer services team with a quick phone call. I'm sure that such a quick resolution would not be obtained from Royal Mail who last time I had a problem gave me the we will respond within 28 days spiel! For me they are head and shoulders above the post office every time!
written by markofrani on 22/09/2015
Excellent service! Pacel was delivered in pristine condition and on time! My Ebay parcel was collected and delivered as per their website flowchart. VERY happy with the quality of the service and at such a competitive price! A*****
written by coreybrs on 18/06/2015
Used myhermes for first time and found it a good, easy and value for money experience. Booked a delivery on line, paid, dropped off parcel and it was delivered quickly. Very happy and will use again. Thank you.
written by Emilia178 on 05/06/2015
Took my items to a local drop off point. Tracked progress all the way, arrived 3 days later. Cheaper than Royal Mail, with a much more useful drop off point. Will use again.
written by Zack287 on 29/04/2015
I've used My Hermes 19 times over the past 5/4 months and they have been brilliant, quick pick up and delivery, cheap and reliable. I know alot of people have complained but it depends who your local My Hermes delivery person is, both of the ones I have a brilliant!
written by Michael1963 on 17/04/2015
Used MH for past year, sent over 100 parcels. Had issue with one going missing. Turned out it was the drop shop at fault not MH. Rang customer services, spoke to very friendly helpful team, couldn't do enough. Parcel was found, delivered and they even offered a refund on the postage costs. I can only speak as I find. Credit where credit is due. I would ha e no hesitation in using and recommending MH. Very competitive price, quick delivery service. Lots of local convenient drop off points.
written by Powell340 on 11/04/2015
I have read other reviews and I cannot complain as my service has always been great. I have sent approximately 30 parcels through them and the courier comes to my door early on the day stated for pick up and they are delivered approx 3 days later. Have never had any problems and all my parcels have turned up within the week. They are cheap compared to Royal Mail and the added bonus of having the pick up service is why I will continue to use them.
written by Sainthonore on 19/03/2015
I use myhermes, UPS through interparcel and Royal Mail. I've sent 248 parcels so far with myhermes and never had a problem.
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As rated by our community of reviewers
Glam60Something's Comment
Written on: 10/12/2015
Phone call...really???? Nobody else can even find a number to ring and if they do it's premium rate number and you are kept hanging on.........Did someone from MyHermes write this???