Unreliable with no customer support

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Hermes Parcel Delivery
★☆☆☆☆
1.2
From 1333 reviews
6.0% of users recommend this

  • Value For Money

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Zima's review of Hermes Parcel Delivery

“Unreliable with no customer support”

★☆☆☆☆

written by Zima on 12/08/2021

Missed a delivery? Good luck getting your parcel again. After missing the first attempt, I received two conflicting messages where one said the second delivery attempt will be the next working day and the other said they will send more info about the delivery in a week time. It's been a week now and the tracking shows that the parcel has been sitting at the depot for 3 straight days without any movement. Customers are completely walled off by an impenetrable automated "support" that tests even the most patient. Stay away if you can!

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